Cloud Support Intern ( Estágio) - 2015

Requisition ID:

36751
Work Area: Customer Service and Support
Expected Travel: 0%
Career Status: Student
Employment Type: Regular Part Time

COMPANY

DESCRIPTION

As market leader in enterprise

application software, SAP helps companies of all sizes and

industries innovate through simplification. From the back

office to the boardroom, warehouse to storefront, on premise to

cloud, desktop to mobile device – SAP empowers people and

organizations to work together more efficiently and use

business insight more effectively to stay ahead of the

competition. SAP applications and services enable customers to

operate profitably, adapt continuously, and grow

sustainably.

PURPOSES AND

OBJECTIVES:

The Cloud Support organization is serving as the

fundament for the new OnDemand delivery unit. The team will now

be extended in order to support the growing number of Business

ByDesign customers as well as supporting new Cloud products

like Sales OnDemand, Travel OnDemand, Business Objects OnDemand

(BIoD), Streamwork (SW), and eSourcing OnDemand. For the

extended responsibilities we need colleagues who are looking

for new challenges and can both deliver excellent customer

support as well as drive call deflection activities and

projects.

EXPECTATIONS AND

TASKS:

• 
  Analyze and resolve reported incidents by means
  
  of knowledge databases and/or verifying customizing entries
  
  or hardware parameters
  


• 
  Root Cause Analysis of reported
  
  incidents
  


• 
  Call deflection (productizing knowledge,
  
  moderating forums, knowledge sharing etc.)
  


• 
  Participation in global projects around support
  
  processes, infrastructure requirements and quality
  
  assurance
  


• 
  Report errors to Development • Provide consulting
  
  for customers on procedural issues and queries
  

WORK EXPERIENCE:

• 
  No previous experience required
  

EDUCATION AND QUALIFICATION / SKILLS AND

COMPETENCIES:

• 
  Undergraduate students in IT/Computer Science,
  
  Business or related areas (from the 2nd semester or later or
  
  to be graduated after July/2016)
  


• 
  Proficiency with PCs and desktop
  
  software
  


• 
  Knowledge with Business Processes would be a
  
  benefit
  


• 
  Bias for action and initiative
  


• 
  Problem solving/analytical skills
  


• 
  Systematical, communicative and creative
  
  focus
  


• 
  Flexible approach to working in teams as well as
  
  environment
  


• 
  Advanced English, Spanish is an
  
  advantage
  

SAP’S DIVERSITY COMMITMENT

To harness the power of innovation, SAP invests in the

development of its diverse employees. We aspire to leverage the

qualities and appreciate the unique competencies that each

person brings to the company.

SAP is committed to the principles of Equal Employment

Opportunity and to providing reasonable accommodations to

applicants with physical and/or mental disabilities. If you are

interested in applying for employment with SAP and are in need

of accommodation or special assistance to navigate our website

or to complete your application, please send an e-mail with

your request to HR Direct (Americas:
"mailto:hrdirectamericas@sap.com">hrdirectamericas@sap.com,

APJ:
"mailto:hrdirectapj@sap.com">hrdirectapj@sap.com, EMEA:
careers@sap.com). Requests

for reasonable accommodation will be considered on a

case-by-case basis.

Additional Locations: No Selection

Job Segment: Cloud,

Intern, ERP, Consulting, Computer Science, Entry Level,

Technology