The Business Entity
Cisco Cloud & Managed Services (CMS) group seeks an
Engagement Manager to work in a customer solutions
management role on project teams for top Cisco customers.
As both the leader of a project team and a contributor
within that team, you will be responsible for key program
management activities, including management of preparation,
milestones and customer communications as well as customer
deliverables.
The Team
Become part of Cisco Cloud and Managed Services (CMS).
CMS simplifies the ongoing management of Cisco Advanced
Technologies, enhances business benefits, and
significantly reduces Total Cost of Ownership (TCO) for
our customers.
Role & Responsibilities
We are looking for experienced Foundation (Route/Switch)
Customer Support Engineer (CSE) to join seasoned CMS
Compliance Management and Configuration Services (CMCS)
team. Candidate must possess experience with large,
complex, high growth networks. Understand network design,
have solid problem determination skills, be able to
recommend improvement initiatives to provide a highly
available network.
Ability to analyze, configure and troubleshoot large
Cisco networks (Voice / Infrastructure)
Is a technical expert in more than one area with a wide
understanding of networking protocols and concepts
Proven planning, prioritization and organizing skills
Drive for continuous learning, results orientation and
teamwork
Utilization of a good understanding of Cisco business
strategies and drivers to guide activities
Ability to drive change through innovation & process
improvement
Proven crisis management skills
Proven leadership skills
Provides consultation to independently solve problems in
broad, complex, and unique networks with mixed media and
protocols
Provides systems/product training both internally and
externally and intellectual property material
Acts as a focal point for large account network problem
resolution. Is a technical expert in more than one
area
Effectively utilizes lab setups to debug broad and
complex problems
Provides input to internal engineering and product
organizations on future product development
Solid foundation in IP network communications
protocols
Ability to develop customized and advanced logic within
complex tool set to proactively detect failure
Minimum Qualifications
Significant exposure/familiarity with the following
platforms:
Cisco Routers and Switches
Routing Protocols (BGP, EIGRP, OSPF)
Layer 2/3 Switch networks
Multicast
Information Technology Infrastructure Library (ITIL)
framework, with focus on Incident, Change and Problem
Management
Experience in Unix/Linux administration and tools,
reviewing logs, Client-Server.
Experienced and comfortable with Perl and XML
scripting.
Process Improvement identification/execution (e.g.,
optimization, proactive, innovation)
Build client relations (e.g., establish productive and
reciprocal relationships with CMS Team, Customers,
Partners and other stakeholders)
Professional & concise (written & verbal)
Desired Skills
Self-Motivated
Requires limited supervision
Provides guidance and mentoring to other engineers
Translates worldwide team goals into own work
assignments
Determines methods and procedures on new assignments
The ability to work well as a team for the ultimate
success of our customers.
Education/Certification:
Typically requires BS in a technical field (CS/EE
preferred) or equivalent plus 6-10 years related
experience
CCIE or CCIE candidate preferred (other relevant and
industry respected certifications may be considered in
special circumstances).
CCXP desired
#ciscojobs #ciscosupport
About Cisco
The Internet of Everything is a phenomenon driving new
opportunities for Cisco and it’s transforming our
customers’ businesses worldwide. We are pioneers and have
been since the early days of connectivity. Today, we are
building teams that are expanding our technology
solutions in the mobile, cloud, security, IT, and big
data spaces, including software and consulting services.
As Cisco delivers the network that powers the Internet,
we are connecting the unconnected. Imagine creating
unprecedented disruption. Your revolutionary ideas will
impact everything from retail, healthcare, and
entertainment, to public and private sectors, and far
beyond. Collaborate with like-minded innovators in a fun
and flexible culture that has earned Cisco global
recognition as a Great Place To Work. With roughly 10
billion connected things in the world now and over 50
billion estimated in the future, your career has
exponential possibilities at Cisco.
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