Customer Support Engineer | CEVIU.com.br - 2015

Customer Support Engineer:

The Customer Support Engineer will be responsible for providing

customer communication and reporting, ensuring execution of

contracts, managing the customer relationship and seeking

aftermarket sales

Responsibilities:

To secure high quality customer relationship, leading to

increased customer satisfaction and renewal of service

contracts.

To work together and communicate effectively with all

departments in order to maintain a good level of interaction

within the field and within the office to quickly inform and

advise customers on all service operations, plan changes,

delays, cost overruns, safety and environmental issues, etc.

To be commercially aware of the contract�s financial

performance and requirements and inform /escalate cost

overruns, requests out of scope and transition to new

contracts.

Act as counterpart to customer�s responsible manager

Own the contract making sure that Vestas delivers according to

the scope of the contract.

Own, manage and record all customer issues in a systematic way,

using available tools.

Insure correct information in SAP related to contractual

obligations, quotations, invoicing etc.

Report to Service Manager.

Qualifications:

University degree in Engineering, Industrial Engineering or

similar

Experience preferably in a customer-facing position (e.g.

sales, project management, contract management, particularly

with large complex customers), ideally within the energy market

Familiarity with complex technical machinery, plant, processes

or systems

Good business sense and good economical understanding of

contracts