Supervisor II - Sodexo Inc. - Saint Mary-of-the-Woods, IN

Develop client rapport and promote partnership value with clients by fulfilling contractual obligations, seeking client feedback, and responding to client requests. Report accidents, injuries, and unsafe work conditions to manager/supervisor; complete safety training and certifications. Follow all company policies and procedures (e.g., safety and security, food handling); ensure uniform/dress code and personal appearance are clean and professional; protect the privacy and security of customers and coworkers; support workplace diversity initiatives. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality, cleaning, and maintenance expectations and standards; work with customer to ensure satisfaction.

Able to work individually as well as work closely with Catering Manager to fully execute catering contracts.

Required Skills
Client Relations

• Maintain client satisfaction at a level that ensures account retention.
  


• Develop client rapport and promote partnership value by seeking client feedback and responding to client requests.
  


• Elicit and listen to feedback from customers, including customer surveys.
  


• Probe for potential problems and apprise manager of status on resolution of problems or issues, using appropriate Sodexo resources when necessary.
  


• Fulfill contractual obligations to the client.
  


• Provide value-added services and resources to the client.
  

Safety

• Follow proper food handling procedures.
  


• Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
  


• Follow company and department safety, security, and loss prevention policies and procedures to ensure a clean, safe, and secure environment.
  


• Use proper equipment, wear appropriate personal protective clothing (PPE), and employ correct lifting procedures, as necessary, to avoid injury.
  


• Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel.
  


• Follow policies and procedures for the safe operation and storage of tools, equipment, and machines.
  


• Complete appropriate safety training and certifications to perform work tasks.
  


• Manage accident situations to ensure safety and comfort of customers, including waiting for police and security at the scene of an accident, refraining from admitting liability or making a statement at an accident.
  


• Follow all compliance programs (e.g., safety and fire, hazardous materials and waste program, emergency management program, utility management program, medical equipment management program, infection and control).
  


• Participate in compliance audits with regulatory agencies.
  


• Follow property-specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters).
  


• Participate on and support departmental health/safety committees.
  


• Execute safety program corrective action plan.
  

Policies and Procedures

• Follow all federal, state, and local regulations, as well as Sodexo/client policies and procedures (e.g., Quality Assurance, Safety, Operations, Human Resources).
  


• Protect the privacy and security of customers and coworkers.
  


• Ensure uniform/dress code and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
  


• Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.
  

Communication

• Communicate with customers with a professional and polite demeanor.
  


• Talk with and listen to other employees to effectively exchange information using clear, appropriate and professional language.
  


• Provide assistance to coworkers, ensuring that they understand their tasks.
  


• Answer telephones using appropriate phone etiquette.
  

Working with Others

• Support all coworkers and treat them with dignity and respect.
  


• Develop and maintain positive and productive working relationships with other employees.
  


• Handle sensitive issues with employees and/or customers with tact, respect, diplomacy, and confidentiality.
  


• Partner with and assist others to promote an environment of teamwork and achieve common goals.
  


• Actively listen to and consider the concerns of other employees, responding appropriately and effectively.
  

Quality Assurance/Quality Improvement

• Comply with quality assurance expectations and standards.
  


• Work with customer to ensure satisfaction in such areas as quality, service, and problem resolution.
  


• Monitor and enforce quality assurance policies and procedures (e.g., client, Sodexo, unit-specific).
  


• Monitor the performance of others to ensure adherence to quality expectations and standards.
  


• Ensure compliance with Sodexo Quality Assurance (QA)/Quality Improvement (QI) standards.
  

Operations

• Clean and maintain property and premises, ensuring all cleanliness standards are met.
  


• Maintain clean and clutter-free work space, including public areas.
  


• Ensure that team members have sufficient equipment or material resources to perform their jobs and meet goals and deadlines.
  

General Food Services

• Follows all Sodexo safety requirements within assigned area of responsibility, as well as all local, state, and federal regulations.
  


• Ensure that coolers, freezers, bread drawers, and steamwells (e.g., gravy, soup) are set at the correct temperatures and labeled, and record equipment and food temperatures on HACCP chart.
  


• Date, label, and rotate all items according to company standards.
  


• Store food following company cooking and storage temperature guidelines.
  


• Maintain cleanliness of work areas and serving areas throughout the day, practicing clean-as-you-go procedures.
  


• Eliminate cross contamination by processing and handling raw and ready-to-eat products separately.
  


• Report any employee, customer, and/or vendor incidents and accidents to management and Security at the time of the incident and/or accident.
  


• Document any and all customer and employee incidents/accidents for management follow up.
  


• Complete and maintain required departmental paperwork, such as throwaway record sheets, invoices, and assignment notices.
  


• Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen.
  


• Inspect storage areas for organization, use of First In First Out (FIFO), and cleanliness, and rectify any deficiencies.
  


• Notify management of maintenance repair issues.
  


• Organize cleaning chemicals and supplies and keep them separate from food products.
  

Leading Others

• Ensure staff is working together as a team to ensure optimum service to customers.
  

Steps of Service

• Respond to customer complaints regarding food or service.
  

Closing

• Complete closing duties, including storing all reusable goods, breaking down goods, cleaning all equipment and areas, returning equipment to proper locations, locking refrigerators, restocking items, turning off lights, locking doors, and completing daily cleaning checklist.
  

Stocking

• Adhere to food safety and handling policies and procedures, such as First In-First Out (FIFO) and Cold Chain compliance, across all food-related departments or areas.
  


• Reduce workplace hazards in storeroom by following safe handling and storage policies and procedures.
  


• Maintain the security standards of the food storeroom and refrigerator/freezer.
  


• Calibrate thermometers daily.
  

Details

CRITICAL COMPETENCIES

Analytical Skills

Communication

• Communication
  


• English Language Proficiency
  


• Listening
  

Interpersonal Skills

• Trust
  


• Teamwork
  


• Diversity Awareness/Sensitivity
  


• Cooperation
  


• Interpersonal Relationships
  

Customer/Client Focus

• Customer Service Orientation
  

Leading Others


Planning and Organization


Personal Attributes

• Dependability
  


• Integrity
  


• Safety Orientation
  


• Drive
  


• Stress Tolerance
  


• Initiative
  


• Positive Demeanor
  


• Presentation
  


• Flexibility
  

Dining

• Food Safety
  


• Food Handling
  

Kitchen Equipment and Tools

• Thermometer and Thermostat
  


• Temperature Standards
  

Food Preparation


Cleaning and Sanitation

• Personal Hygiene
  


• General Sanitation
  


• Sanitation Systems
  

QUALIFICATIONS

Education

High School diploma / G.E.D. equivalent

Related Work Experience

2-3 years related work experience

Supervisory Experience

2-3 years supervisory/managerial experience