Description

Client Specialist Retention

The Client Specialist Retentionacts as the key contact to develop end user relationships for "high and mid-tier" Reuters' clients. The Client Specialist Retention will provide a coordinated effort to proactively train the end user base to ensure client retention, growth, and satisfaction for Thomson Reuters' products.

- This individual contributor is the key contact for end users of high and mid-tier clients. The Client Specialist Retention partners with the sales account teams to develop and execute account plans to retain and expand Thomson Reuters existing accounts and ultimately grow revenue.
- Build and maintain strong relationships with influential site contacts and end users at assigned client organizations to understand the client's business issues and to ensure client satisfaction. During regular clients visits, ensure that client's needs are met and issues are resolved appropriately. Customize a delivery strategy and map out which team members should be on the client site.
- Ensure clients are proactively trained and updated on new features/functionality/content pertinent to their role by directly providing onsite training as needed or by project managing and coordinating the proper level of resources within Thomson Reuters Training for service delivery.
- Pro-actively provide feedback on clients' use of both Thomson Reuters and competitive products and services, future service needs, and market trends.
- Promote a blended learning strategy to clients, including Elearning, Thomson Reuters Academy. Also, help promote and coordinate these blended efforts.
- Continually increase knowledge of market factors affecting their clients by utilizing both internal and external sources and keeping abreast of industry/markets.
- Update CRM database with relevant information and activities at client organizations.
- Report on activities to Thomson Reuters CS Team Leader.

Qualifications

REQUIRED SKILLS, KNOWLEGDE AND EXPERIENCE:

- BS/BA required or equivalent work experience.
- 1 to 2 years experience in one of the market segments or financial services.
- A good overall understanding of the financial markets.
- An understanding knowledge of customer business needs and workflows.
- Strong Customer Service Skills, the ability to create and build client relationships.
- Excellent listening and negotiation skills.
- Understanding of trading floor technology; including data applications.
- Knowledge Thomson Reuters products: 3000Xtra, Reuters Trader for Latam, Reuters Knowledge, Thomson One Analytics, Thomson One Banker, Thomson One IR, Thomson One IM, Datastream
- Excellent verbal and written Portuguese communication skills, a creative approach to communicating with clients, sales and other members of Thomson Reuters Training.
- Ability to work as a member of a team.
- Ability to engage and organize peers to deliver training to the end users.
- Ability to multi-task and function in a time sensitive environment.
- Strong organizational skills.
Thomson Reuters employees take pride in providing our customers around the world with information that is timely, accurate, unbiased and trusted. We have a profound respect for the professions and customers we serve and define our success in terms of their success. Our work environment is dynamic, innovative and entrepreneurial. We have a result-oriented culture that demands excellence, agility, and the desire to move quickly and precisely to seize opportunities. Our environment is both challenging and supportive - we give employees the opportunity to develop their skills and do their best work.

Thomson Reuters values diversity of culture and thought and seeks talented, qualified employees in all its operations around the world regardless of race, gender, national origin, religion, sexual orientation, disability, age or any other protected classification under country or local law.

Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer.

Job: Sales
Primary Location: Brazil-Sao Paulo-BRA-Sao Paulo-Av Nacoes Unida
Organization: Markets RDE Accounts
Schedule: Full-time
Education Level: Bachelor's Degree (±16 years)
Job Type: Standard
Shift: Day Job

>

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Description

Manages the key business engagement functions, technology change programs, service improvement functions, demand forecasting;
BPR where new technology is being deployed, financial & economic analysis, maintains a network of technology champions/coordinators within business groups who are the eyes and ears of SDM;
Maintains the relationships with projects and architecture teams;
Manages the engagement and stakeholder management the IS service delivery functions and the business;
Implement a proper governance model to ensure services are run smoothly and we adhere to the service levels defined;
Reporting. Prepare Service review reports both for Internal Management and the Business;
Escalation Management- Manage all the user/ business escalations;
Actively involved in Financial Management and Supplier Management;
Actively participate in ICC's.

Essential Responsibilities

- Undertake review calls which are held as a part of the governance model.
- Taking the minutes for all the review calls.
- Actively participating in Stakeholder meetings
- Scheduling the review forum internally as well as with the stakeholders
- Escalation Management. Assist SDM in managing escalations
- Preparing Service Review reports
- Help in administrative work related to RSDM and manage calendar, meeting schedules, etc.

Qualifications

Degree in business or technology related subject

Required Skills

- 10 years of industry experience, with a background in management/ technology consulting or operational delivery;

- Experience of business engagement and requirements capture, may have come form a customer services, presales consulting or indeed account management role;

- Verbally articulate with excellent literacy and numeracy skills.

Thomson Reuters believes that a working environment that accepts professionals with disabilities makes people more motivated, loyal and productive. We encourage and promote a corporate culture of inclusion and equality .

If you have a disability you can also make part of our team. Check the position requirements and if fits to you apply now.

Job: Technology Operations
Primary Location: Brazil-Sao Paulo-BRA-Sao Paulo-Av Nacoes Unida
Organization: M News Technology
Schedule: Full-time
Education Level: Bachelor's Degree (±16 years)
Job Type: Standard
Shift: Day Job
Travel: No

>

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Description

The Client Specialist Business Developtment role will be to sell and occassionally assist with retention efforts for Thomson Reuters desktop solutions into our Commodities & Energy and Inter-Dealer Broker clients across the face-to-face accounts in Trading, Investments, Majors, Globals and Direct primarily in Latam.

- Work closely with Account Management teams to uncover and develop sales strategies for Commodities & Energy desktop products.

- Develop and maintain senior and management level relationships, including C-suite to drive business opportunities and build domain credibility.

- Drive desktop usage and build C&E community establishing Thomson Reuters as the premier desktop solution

- Proactively work to develop and execute sales strategies for accounts such as Eikon migration and Insider Active usage.

- Target and drive large scale enterprise-wide renewals and new opportunities related to end-user workflow in customer base.

- Retention of revenue in accounts under competitive threat.

- Oversee client meetings carrying out product demonstrations, increasing market-share and upselling services to existing clients.

- Lead sales campaigns to achieve increased product market penetration.

- Work closely with the Divisional team to feed product ideas and provide client feedback.

- Deep domain expertise across the Commodities and Energy sectors

Qualifications

- Strong background in commodities and energy space.
- Strong oral and written communications skills
- Strong, polished presentation skills
- Articulate, enthusiastic, self-motivated with ability to prioritize
- Flexibility to work in an informal/merit-oriented environment
- Excellent financial and quantitative conceptual ability
- Ability to multi-task and delegate when necessary
- Strong telephone sales and presentation skills with clients/prospects at all levels
- Bachelor's degree with a minimum of 5 years experience selling financial industry products.
- Strong client relationships and a proven track record of providing a high level of customer service.
- Superior communication and negotiating skills and be a strong team player

At Thomson Reuters, we believe what we do matters. We are passionate about our work, inspired by the impact it has on our business and our customers. As a team, we believe in winning as one - collaborating to reach shared goals, and developing through challenging and meaningful experiences. With over 55,000 colleagues in more than 100 countries, we work flexibly across boundaries and realize innovations that help shape industries around the world. Making this happen is a dynamic, evolving process, and we count on each employee to be a catalyst in driving our performance - and their own.

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, gender, national origin, religion, sexual orientation, disability, age, or any other protected classification under country or local law. Thomson Reuters is an Equal Employment Opportunity/Affirmative Action Employer.

Intrigued by a challenge as large and fascinating as the world itself? Come join us.

Thomson Reuters also believes that a working environment that accepts professionals with disabilities makes people more motivated, loyal and productive. We encourage and promote a corporate culture of inclusion and equality .

If you have a disability you can also make part of our team. Check the position requirements and if fits to you apply now.

To learn more about what we offer, please visit careers.thomsonreuters.com.

More information about Thomson Reuters can be found on thomsonreuters.com.

Job: Sales
Primary Location: Brazil-Sao Paulo-BRA-Sao Paulo-Av Nacoes Unida
Organization: Markets Trading Focused Accounts
Schedule: Full-time
Job Type: Standard
Shift: Day Job

>

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Description

At Thomson Reuters, we deliver intelligent information quickly and efficiently, so professionals have knowledge to act. We combine industry expertise with innovative technology to deliver critical information to leading decision makers in the financial, legal, tax and accounting, scientific, healthcare, and media markets, powered by the world's most trusted news organization.

The Transactions Sales Specialist role will drive business growth in our Transactions Franchise, which includes the leading AutexTradeRoute order routing network, and the Athena EMS and AlgoTrading platform.

It will be expected of the successful candidate;

· To promote and grow usage of the transactional capabilities within the Thomson Reuters community throughout the LatAm region

· To establish strong relations with end users and their management, monitoring local market developments and working with regional Business Management to formulate and define strategy for specific products and services in the Transactions domain.

Qualifications

University degree or equivalent through experience, preferably in Economics or Business;

- Relevant experience, preferably in selling transactional products or services or at a trading or execution desk in either Buy or Sell side organisation;
- Deep understanding of Thomson Reuters information desktops, or competitive products;
- Self Starter and a hunger to win.
- Fluent English and Portuguese.

Desired skills

- Good knowledge of Brazil market EMS / OMS and Trading system offerings.
- Fluent Spanish.

We combine industry expertise with innovative technology to deliver critical information to leading decision makers in the financial, legal, tax and accounting, healthcare, science and media markets, powered by the world's most trusted news organization.

Thomson Reuters shares are listed on the Toronto Stock Exchange (TSX: TRI) and the New York Stock Exchange (NYSE: TRI).

Job: Sales
Primary Location: Brazil-Sao Paulo-BRA-Sao Paulo-Av Nacoes Unida
Organization: Markets Exchange Traded Instru
Schedule: Full-time
Education Level: Bachelor's Degree (±16 years)
Job Type: Standard
Shift: Day Job
Travel: Yes, 10% of the time

>

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Description

Account Manager

Purpose

To maximize customer satisfaction, manage and grow revenue and achieve company's strategic objectives with accounts under management.

Key Responsibilities

Owns and manages customer relationship, ensures delivery of great service to the account, defines account strategy and owns the plan (manages revenue). Accountable for retention of existing revenue and delivery of overall revenue growth. Focuses on customer's satisfaction, knows the customer's business and workflows, develops proper contact network within accounts.

Identifies new opportunities, lead sells 'core' desktop products. Acts as a single point of contact for the client provides escalation path from and to Service. Attends to customer issues promptly. Owns account information in relevant CRM systems.Required Knowledge and Skills

- Bachelor's degree required, business-related discipline preferred.
- Ability to listen intently to clients and co-workers.
- Excellent presentation, oral/written communication and organizational skills.
- Strong problem-solving and analytical skills.
- Public speaking and presentation skills.

Professional Skills

Excellent financial market and industry knowledge required 5 years experience with business processes: pricing, trading, settlement, operations etc. Customer experience welcome: trading, broking, buy side, international bank etc.

Knowing Markets and Competitors

Achieving Results

- Consistently achieves revenue and sales targets
- Consistently achieves non-revenue strategic objectives
- Effective in managing opportunities that require engagement of a bigger team
- Understands cost of sales, knows how to manage resources effectively

Focusing on Customers

Takes clear step

- Drives internal groups to a resolution of issues that cause customer problems and dissatisfaction

- Constantly deepens knowledge of customers' business, workflows and priorities to spot or develop value-adding opportunities and prevent loss of business

- Builds and maintains wide relationship network engaging with senior executives across client's organization
Responds to customer queries within 24 hours, works with Service and Product Owners to resolve customer issues within the agreed response time

- Deep knowledge of financial instruments

- Interprets market trends that impact Thomson Reuters and customer organisation's business, feeds it back to segments / marketing to develop a value proposition

- Able to demonstrate to a client the benefits of premium and strategic products

- Able to discuss with a client the benefits of technology applied in a product/solution

- Correctly specifies customer requirements

- To make a compelling case and articulates clearly the unique business value of Thomson Reuters products & solutions matching customer needs

- To influences customer to realise the need to change, the need for a solution and potential pay-offs of solution

- To identify the key decision makers, understands where they are in the buying cycle, establishes ways to influence them within ethical guidelines

- To develop effective plans for sales campaigns

Thomson Reuters employees take pride in providing our customers around the world with information that is timely, accurate, unbiased and trusted. We have a profound respect for the professions and customers we serve and define our success in terms of their success. Our work environment is dynamic, innovative and entrepreneurial. We have a result-oriented culture that demands excellence, agility, and the desire to move quickly and precisely to seize opportunities. Our environment is both challenging and supportive - we give employees the opportunity to develop their skills and do their best work.

Thomson Reuters values diversity of culture and thought and seeks talented, qualified employees in all its operations around the world regardless of race, gender, national origin, religion, sexual orientation, disability, age or any other protected classification under country or local law.

Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer.

Job: Sales
Primary Location: Brazil-Sao Paulo-BRA-Sao Paulo-Av Nacoes Unida
Organization: Markets Americas Sales
Schedule: Full-time
Education Level: Bachelor's Degree (±16 years)
Job Type: Standard
Shift: Day Job

View the original article here

Description

PRIMARY OBJECTIVE:

This position oversees all facility management activities for Thomson Reuters (TR) locations in South America. Direct facility management responsibilities include, but are not limited to, administrative and maintenance services, office services, landlord relations, space management, energy management, janitorial and infrastructure maintenance. This role will partner and support other Thomson Reuters organizations as they implement, project management, risk management, security, environmental health and safety, energy management and sourcing programs. This position is responsible for providing a safe, comfortable and productive work environment that assists our employees in meeting business goals.

The South America region includes all location with the continents. This portfolio totals ~500k SF in circa 100 locations across 10 countries. Major operations are located in Sao Paulo, Brazil, Buenos Aires, Argentina and Santiago, Chile.

MAJOR AREAS OF ACCOUNTABILITY:

· Coordinates and oversees the development and implementation of all facilities management programs and services. This includes facility management occupancy services, landlord relations, sustainability, mailroom, preventative maintenance programs and other administrative service programs. Responsible for the development and improvement of priority business systems and processes for these programs. Partners with and supports other internal and external resources as they implement real estate transactions, project management, risk management, security, environmental health and safety, energy management and sourcing programs. Ensures the integration of activities, systems and processes with the balance of the GBS organization. Tracks and reports on customer satisfaction and vendor performance. Responsible for the establishment of best practices both within the industry as well as those of the TR worldwide facilities organization. (35%)

· Manages selected contractors and vendors appointed directly by TR and those provided by our respective landlords. Monitors their work to insure their timely completion of tasks, consistency with company standards & procedures, and that costs meet established budgets and exceed performance expectations. (20%)

· Coordinates and supports acquisition, disposition and integration activity in support of business strategy. (15%)

· Prepares and manages the operating and capital budgets for the region's facilities. Conducts annual operational reviews and efficiency analysis critical to meeting needs of customers. (10%)

· Responsible for the supervision, development and coaching of department staff. Ensures that each member of the staff has a career development and training plan. Executes the duties common to all supervisory positions. (10%)

· Ensures compliance with all local, state and federal environmental and safety regulations, interfacing with local officials and governmental agencies as required. (10%)

RESPONSIBILITY FOR WORK OF OTHERS:

Directs all facilities related staff in the region. Requires ability to manage multiple projects at once including coordinating work efforts of internal and external resources as needed. Has the ability to coordinate the work efforts, including contracting for and leading resources within the facilities department, external contractors, and clients to support the requirements of a program. Performs these functions with minimal direct supervision.FINANCIAL RESPONSIBILITY:

Develops and manages approved operating budgets for each location. Responsible to track, monitor and provide performance metrics for each location. Responsible for an estimated annual expense budget of $10 M and capital budget of $10M.

POSITION REQUIREMENTS:

Education (Minimum requirements):

Minimum of a Bachelor's Degree in an area such as business, engineering, architecture, real estate or related field or equivalent work experience.

Knowledge and Skills (Minimum requirements):

· A comprehensive knowledge of corporate property management, facilities management and planning, administrative practices and procedures, budgeting, people management across several disciplines in multiple locations is required.

· Effective verbal and written communication skills are required. Candidate must be fluent in Portuguese, Spanish and English.

· Knowledge of purchasing, security, mechanical and electrical maintenance, shipping and receiving, mail and janitorial operations is required.

· Problem identification, problem solving and conflict resolution knowledge is mandatory.

· Demonstrated aptitude in effective management of people, and leading cross-functional teams.

· Strong service orientation a must.

· Possess strong analytical, organizational, administrative abilities.

· Ability to travel 25% of the time to other Thomson Reuters sites in order to coordinate work activities and perform management duties.

Previous Experience - Years/Type (Minimum requirements):

Minimum of ten (10) years experience in a corporate facilities management or real estate environment is required. Prior experience in a collaborative business environment with significant acquisition/disposition activity a plus. Experience with physical plants and administrative management is required. A thorough understanding of project and facilities management and planning, familiarity with feasibility studies, effective space utilization and associated technologies such as BMS and CAFM is required. Ability to work with all levels of management and others outside the organization in a professional manner is required.

Job: Facilities
Primary Location: Brazil-Sao Paulo-BRA-Sao Paulo-Av Nacoes Unida
Organization: Global Business Services
Schedule: Full-time
Education Level: Bachelor's Degree (±16 years)
Job Type: Standard
Shift: Day Job

View the original article here

Description

Reuters Electronic Trading is a comprehensive Foreign Exchange and Money Markets trading solution for financial institutions around the world. It can be deployed internally or as a hosted service and includes a powerful multi-asset class trading engine. Reuters Electronic Trading has two major components: Automated Dealing and Limit Order Management. These can be run independently, or in tandem to provide a competitive, powerful and flexible trading capability.

The Client Service team provides expert technical and functional support for the application and infrastructure, liaising with investment banks' business & technical staff and working with developers, product managers and internal business owners to provide an exceptional level of service to all internal and external customers. Thomson Reuters has a need to recruit a Client Service Specialist to service the expanding Latin American marketplace.

Responsibilities

Provide first and second line technical and functional support for a mature, complex FX/MM electronic trading application
Use a wide range of technical skills including Unix, SQL, XML and Java to troubleshoot problems
Use acquired business knowledge to advise on implementation of investment banks' business processes
Provide basic project management for new implementations
Communicate professionally with investment banks' IT and business staff
Research problems thoroughly, test solutions and make recommendations to customersUnderstand client/server applications
Have a basic understanding of Unix and SQL
Display the lateral thinking required to solve complex technical problems
Be able to write clear, professional and timely responses to customer questions
Have a positive, helpful approach to serving customers and assisting colleagues
Must be able to speak either Spanish or Portuguese and have excellent written and spoken English

Desired skills

Strong Unix command line skills
Good SQL skills (can make complex queries - DBA skills not required)
Good knowledge of TCP/IP networks and HTTP(S)
A firm grasp of IT security issues
Experience of writing Java applications

Education

Educated to degree level, preferably in a technical subject (e.g. Computer Science, Engineering, Physical Sciences)

Additional information

This role requires candidates to be able to work unsocialble hours or at weekends on occasion.

Job: Professional/Consulting Services
Primary Location: Brazil-Sao Paulo-BRA-Sao Paulo-Av Nacoes Unida
Organization: Markets Transactions
Schedule: Full-time
Education Level: Bachelor's Degree (±16 years)
Job Type: Standard
Shift: Day Job

View the original article here

Description

Thomson Reuters has been at the centre of the FX and Money markets for over 30 years and our solutions power the financial markets by providing a combination of content, transactions, collaboration services and straight-through processing (STP) that deliver a complete workflow proposition.
Overview:

The Treasury Content Specialist for Brazil will be part of the Global Treasury Content Group and will be tasked with the responsibility to ensure our products have the FX & Money Market content that meets the local market requirements. The role requires someone who can talk to both internal and external customers, understand their content requirements and then work with our delivery groups to see that content added to our products. You will need to be a great communicator, well organised and with a proven ability to meet challenging targets.
Key Tasks:

Lead content strategy discussions for the region
Create close relationships with customers, internal stakeholders and development teams
Manage a Regional Content Enhancement Program
Provide Regional Market expertise for FX/MM Content

Responsabilities:

Identify gaps in content coverage and devise strategies to address those.
Prioritise projects by balancing long term strategic aims against short term tactical needs
Assess new content projects to determine if adequate resources are available, if funding is required and compile the business case to support it.
Monitor regional market and regulatory changes for potential impact on content, guaranteeing an agile Thomson Reuters response.
Maximise the value of regional content and provide input into product discussions around Navigation, Content display, Models and Calculators.Education:

Graduate/post-graduate preferably in Finance, or equivalent experience.

Required Skills:

Able to withstand pressure, meet tight deadlines and work independently with good decision making skills
Strong interpersonal skills - must have the ability to build strong relationships with Division, Sales and Service, Treasury Content Operations and Development teams.
The ability to build relationships within our client base/end users.
A strong team player, self motivated and able to manage ones self with demonstrable urgency, drive and enthusiasm.
Comfortable with computer systems beyond normal desktop usage, heavy use of Excel and Word.
Ability to converse at all levels in an organisation.
To be familiar with global industry developments and trends within the region covered.
Strong knowledge of financial markets and instruments
Good proficiency in written and oral English is compulsory

Desired Skills:

Ability to think laterally, beyond perceived boundaries
Experience with resolution of helpdesk queries and understanding of client workflows
Exposure to FX/MM Markets and their workings gained through either working in the banking, broking or related industry an advantage.
A second local language related to the region covered is desirable.
Project Management an advantage.

Certifications required:

Completion or progress towards - one or more of GCP, ACI, PMI, Six Sigma

At Thomson Reuters, we believe what we do matters. We are passionate about our work, inspired by the impact it has on our business and our customers. As a team, we believe in winning as one - collaborating to reach shared goals, and developing through challenging and meaningful experiences. With over 55,000 colleagues in more than 100 countries, we work flexibly across boundaries and realize innovations that help shape industries around the world. Making this happen is a dynamic, evolving process, and we count on each employee to be a catalyst in driving our performance - and their own.

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, gender, national origin, religion, sexual orientation, disability, age, or any other protected classification under country or local law. Thomson Reuters is an Equal Employment Opportunity/Affirmative Action Employer.

Intrigued by a challenge as large and fascinating as the world itself? Come join us.

To learn more about what we offer, please visit careers.thomsonreuters.com.

More information about Thomson Reuters can be found on thomsonreuters.com.

Job: Content
Primary Location: Brazil-Sao Paulo-BRA-Sao Paulo-Av Nacoes Unida
Organization: M Content Inst & Pricing Cont
Schedule: Full-time
Job Type: Standard
Shift: Day Job
Travel: No

View the original article here

Description

Reuters Electronic Trading is a comprehensive Foreign Exchange and Money Markets trading solution for financial institutions around the world. It can be deployed internally or as a hosted service and includes a powerful multi-asset class trading engine. Reuters Electronic Trading has two major components: Automated Dealing and Limit Order Management. These can be run independently, or in tandem to provide a competitive, powerful and flexible trading capability.

The Client Service team provides expert technical and functional support for the application and infrastructure, liaising with investment banks' business & technical staff and working with developers, product managers and internal business owners to provide an exceptional level of service to all internal and external customers. Thomson Reuters has a need to recruit a Client Service Specialist to service the expanding Latin American marketplace.

Responsibilities

Provide first and second line technical and functional support for a mature, complex FX/MM electronic trading application
Use a wide range of technical skills including Unix, SQL, XML and Java to troubleshoot problems
Use acquired business knowledge to advise on implementation of investment banks' business processes
Provide basic project management for new implementations
Communicate professionally with investment banks' IT and business staff
Research problems thoroughly, test solutions and make recommendations to customersUnderstand client/server applications
Have a basic understanding of Unix and SQL
Display the lateral thinking required to solve complex technical problems
Be able to write clear, professional and timely responses to customer questions
Have a positive, helpful approach to serving customers and assisting colleagues
Must be able to speak either Spanish or Portuguese and have excellent written and spoken English

Desired skills

Strong Unix command line skills
Good SQL skills (can make complex queries - DBA skills not required)
Good knowledge of TCP/IP networks and HTTP(S)
A firm grasp of IT security issues
Experience of writing Java applications

Education

Educated to degree level, preferably in a technical subject (e.g. Computer Science, Engineering, Physical Sciences)

Additional information

This role requires candidates to be able to work unsocialble hours or at weekends on occasion.

Job: Professional/Consulting Services
Primary Location: Brazil-Sao Paulo-BRA-Sao Paulo-Av Nacoes Unida
Organization: Markets Transactions
Schedule: Full-time
Education Level: Bachelor's Degree (±16 years)
Job Type: Standard
Shift: Day Job

View the original article here

Description

The Client Specialist Business Developtment role will be to sell and occassionally assist with retention efforts for Thomson Reuters desktop solutions into our Commodities & Energy and Inter-Dealer Broker clients across the face-to-face accounts in Trading, Investments, Majors, Globals and Direct primarily in Latam.

- Work closely with Account Management teams to uncover and develop sales strategies for Commodities & Energy desktop products.

- Develop and maintain senior and management level relationships, including C-suite to drive business opportunities and build domain credibility.

- Drive desktop usage and build C&E community establishing Thomson Reuters as the premier desktop solution

- Proactively work to develop and execute sales strategies for accounts such as Eikon migration and Insider Active usage.

- Target and drive large scale enterprise-wide renewals and new opportunities related to end-user workflow in customer base.

- Retention of revenue in accounts under competitive threat.

- Oversee client meetings carrying out product demonstrations, increasing market-share and upselling services to existing clients.

- Lead sales campaigns to achieve increased product market penetration.

- Work closely with the Divisional team to feed product ideas and provide client feedback.

- Deep domain expertise across the Commodities and Energy sectors- Strong background in commodities and energy space.
- Strong oral and written communications skills
- Strong, polished presentation skills
- Articulate, enthusiastic, self-motivated with ability to prioritize
- Flexibility to work in an informal/merit-oriented environment
- Excellent financial and quantitative conceptual ability
- Ability to multi-task and delegate when necessary
- Strong telephone sales and presentation skills with clients/prospects at all levels
- Bachelor's degree with a minimum of 5 years experience selling financial industry products.
- Strong client relationships and a proven track record of providing a high level of customer service.
- Superior communication and negotiating skills and be a strong team player

At Thomson Reuters, we believe what we do matters. We are passionate about our work, inspired by the impact it has on our business and our customers. As a team, we believe in winning as one - collaborating to reach shared goals, and developing through challenging and meaningful experiences. With over 55,000 colleagues in more than 100 countries, we work flexibly across boundaries and realize innovations that help shape industries around the world. Making this happen is a dynamic, evolving process, and we count on each employee to be a catalyst in driving our performance - and their own.

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, gender, national origin, religion, sexual orientation, disability, age, or any other protected classification under country or local law. Thomson Reuters is an Equal Employment Opportunity/Affirmative Action Employer.

Intrigued by a challenge as large and fascinating as the world itself? Come join us.

To learn more about what we offer, please visit careers.thomsonreuters.com.

More information about Thomson Reuters can be found on thomsonreuters.com.

Job: Sales
Primary Location: Brazil-Sao Paulo-BRA-Sao Paulo-Av Nacoes Unida
Organization: Markets Trading Focused Accounts
Schedule: Full-time
Job Type: Standard
Shift: Day Job

View the original article here

Description

Manages the key business engagement functions, technology change programs, service improvement functions, demand forecasting;
BPR where new technology is being deployed, financial & economic analysis, maintains a network of technology champions/coordinators within business groups who are the eyes and ears of SDM;
Maintains the relationships with projects and architecture teams;
Manages the engagement and stakeholder management the IS service delivery functions and the business;
Implement a proper governance model to ensure services are run smoothly and we adhere to the service levels defined;
Reporting. Prepare Service review reports both for Internal Management and the Business;
Escalation Management- Manage all the user/ business escalations;
Actively involved in Financial Management and Supplier Management;
Actively participate in ICC's.

Essential Responsibilities

- Undertake review calls which are held as a part of the governance model.
- Taking the minutes for all the review calls.
- Actively participating in Stakeholder meetings
- Scheduling the review forum internally as well as with the stakeholders
- Escalation Management. Assist SDM in managing escalations
- Preparing Service Review reports
- Help in administrative work related to RSDM and manage calendar, meeting schedules, etc.Degree in business or technology related subject

Required Skills

- 10 years of industry experience, with a background in management/ technology consulting or operational delivery;

- Experience of business engagement and requirements capture, may have come form a customer services, presales consulting or indeed account management role;

- Verbally articulate with excellent literacy and numeracy skills.

Job: Technology Operations
Primary Location: Brazil-Sao Paulo-BRA-Sao Paulo-Av Nacoes Unida
Organization: M News Technology
Schedule: Full-time
Education Level: Bachelor's Degree (±16 years)
Job Type: Standard
Shift: Day Job
Travel: No

View the original article here

Description

O Serviço Brasileiro da Reuters está em busca de um/a jornalista sênior altamente qualificado em São Paulo para liderar uma equipe e coordenar a cobertura de macroeconomia e mercados financeiros em tempo real. O/a profissional terá que sugerir, produzir e editar o noticiário do dia a dia, reportagens especiais e análises sobre os principais temas econômicos do momento, com material diferenciado e de valor agregado. O/a jornalista também trabalhará em coordenação com o serviço internacional, buscando ângulos novos para os temas e antecipando tendências de modo que a Reuters possa liderar a cobertura dos principais assuntos econômicos. Liderança, agilidade e capacidade de trabalhar sob forte pressão são essenciais.PRÉ-REQUISITOS
- Ao menos oito anos de experiência na cobertura de Economia
- Elevado senso jornalístico
- Experiência como editor
- Bom texto
- Experiência em liderar uma equipe
- Inglês avançado

Job: News/Editorial
Primary Location: Brazil-Sao Paulo-BRA-Sao Paulo-Av Nacoes Unida
Organization: Markets Editorial Ops
Schedule: Full-time
Education Level: Bachelor's Degree (±16 years)
Job Type: Standard
Shift: Day Job

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Description

The Business Development Executive will drive the Brazil Growth go-to-market plan and work closely with the frontline on pursuing emerging markets-related opportunities in this key financial center .

Major Responsibilities / Accountabilities :

He/She will provide specialist expert knowledge on M&A, alliances, restructuring initiatives, divestment, post acquisition and capital structure. Will work with Thomson Reuters Business Divisions to validate/originate transaction pipelines/opportunities and provide input on value and governance issues that may influence decision making. Will validate or develop the investment/divestment thesis, and ensure all acquisitions are aligned with Business Division's strategy.

Scope and Impact:

The Business Development Executive will have the aptitude and experience to consider international governance and multicultural issues when leading Projects or solving problems. He/She will provide advice to Thomson Reuters business divisions, on a broad range of transactions, primarily those which could result in investments, divestments, mergers and acquisitions.

Influence decisions by providing insight and advice to others on the range of transactions or issues under evaluation, and manage key steps in the decision making process.Technical /Professional Skills & Competencies :

Ability to lead large groups of cross-functional teams (internal and external) under tight timeframes to thoroughly analyze the merits of a transaction.

Strong negotiation skills. Understand key drivers of divisional and shareholder value. Nurture a culture which fosters creativity innovation and a self motivated team to drive business forward.

In-depth knowledge of Thomson Reuters strategy, markets and competitive landscape. Broad M&A origination and execution experience, ideally obtained in a professional services firm. Strong analytical and problem solving skills (probability modelling, game theory etc.) Ability to communicate complex concepts to a broad audience, including senior management. Customer relationship management skills and strong focus on delivering results. Strong team player with experience of working with virtual teams from different functions/regions. Strong influencing unbiased skills.

Fluent in English and Portuguese. Spanish is desirable

Relationships: Internal / External

The Business Development Executive should take proactive steps to develop a trusted advisor relationship and expand

At Thomson Reuters, we believe what we do matters. We are passionate about our work, inspired by the impact it has on our business and our customers. As a team, we believe in winning as one - collaborating to reach shared goals, and developing through challenging and meaningful experiences. With over 55,000 colleagues in more than 100 countries, we work flexibly across boundaries and realize innovations that help shape industries around the world. Making this happen is a dynamic, evolving process, and we count on each employee to be a catalyst in driving our performance - and their own.

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, gender, national origin, religion, sexual orientation, disability, age, or any other protected classification under country or local law. Thomson Reuters is an Equal Employment Opportunity/Affirmative Action Employer.

Intrigued by a challenge as large and fascinating as the world itself? Come join us.

To learn more about what we offer, please visit careers.thomsonreuters.com.

More information about Thomson Reuters can be found on thomsonreuters.com.

Job: Business Development
Primary Location: Brazil-Sao Paulo-BRA-Sao Paulo-Av Nacoes Unida
Organization: Markets RDE Accounts
Schedule: Full-time
Job Type: Standard
Shift: Day Job

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Description

Reuters Breakingviews is the leading provider of agenda-setting insight to the global financial community. With 30 writers in seven bureaus, we deliver short, punchy, views across Thomson Reuters' 500,000 desktops and our own subscriber website. We also publish a daily column in the New York Times, Le Monde, International Herald Tribune, Cinco Dias and other leading and prestigious newspapers, giving us a highly visible profile among policymakers worldwide.

This is an exciting new role for a financially literate senior-level correspondent looking to write high-impact opinions on a rising economic region. The role will be ideally based in our Sao Paulo bureau with regular trips to other nations in the region, reporting to the New York-based Americas editor. The columnist will have razor-sharp analytical skills, strong writing skills and a proactive approach to generating ideas and pouncing on stories. While stories about the Brazilian economy, markets and companies are likely to be the largest component of coverage, the candidate will have purview over a dynamic region extending from the Tierra del Fuego to Mexico.

The role will include:

- Writing sharp views, typically 350 words, on the regional economy and financial markets
- Drilling down into companies, sectors and asset classes
- Analyzing political developments from a financial perspective
- Focusing on Brazil, but with regular coverage of the rest of Latin America
- Acting as our ambassador in the region
- Editing and contributing to ideas generation within the Reuters bureauThe successful applicant will have:

- Demonstrable ability to generate agenda-setting ideas for a global audience
- Top-level contacts in finance, business and politics
- Sound knowledge of economics, markets and corporate finance
- An ability to articulate considered, unbiased opinions to tight deadlines
- The desire to be the leading commentator in the region for a global audience
- A high level of Fluency in Portuguese and Spanish

Job: News/Editorial
Primary Location: Brazil-Sao Paulo-BRA-Sao Paulo-Av Nacoes Unida
Organization: Markets Editorial Breakingviews
Schedule: Full-time
Education Level: Bachelor's Degree (±16 years)
Job Type: Standard
Shift: Day Job
Travel: Yes, 25% of the time

View the original article here

Description

The C&E product management team is a global group located in the USA, Europe & Asia. The group manages requirement gathering, prioritisation, specification completion, roadmap definition and final signoff off all commodities-specific product and content projects for the sales and trading desktop business of Thomson Reuters.

C&E is a major focus of investment for the Thomson Reuters business and has recieved significant funding to strengthen its position as the market leader and offer high quality content and product functionality that differentiates us from our competitors, protecting and growing our market share in key strategic areas. This role will be directly involved in steering this high-profile programme to successful delivery of requirements to meet the needs of commodities market participants in Brazil/South America.

The asset class product management team is comprised of specialists in the content and produc functionalities across the commodities space. It will be focused on ensuring that Thomson Reuters delivered a best-in-class capability for specific commodities market segments (ags, metals, crude/refined products/freight, power/gas/coal/emissions) within our product set.
The person hired to this role will have responsibility for:

Will provide high level requirements for content and product functionality for their asset class and geography, and liaise with the business to ensure prioritisations of project reflect client needs
Provide fourth level support for queries around existing content and functionality for frontline teams, including direct client liaison where necessary
Ensure that that a robust process gathering and evaluating customer feedback and business requirements for translation into detailed specifications is in place for their asset class and geography
Be capable of presenting product and content strategy to clients and frontline business representatives.In addition to the above educational requirements, an excellent command of written and spoken English and Portuguese is required.
High level of exposure to ThomsonReuters products, especially Eikon, 3000Xtra, PowerPlusPro and adfin functions
Organised and rigorous approach to work, with a high level of attention to detail
A good team player with a self-starter attitude, ready to take initiatives
Excellent written English skills in document writing, especially in high level requirement documentation
Ability to work with and lead colleagues and managers at various levels in varied functional groups internationally is required.
Comfortable at presenting to and relating with clients and front-line teams
At leasts 3 years product management experience in both a market-data and web-based tools environment.

Education

Bachelor finance-related degree with mandatory > 3 years relevant experience;

or non-bachelor degree holder with mandatory > 5 years relevant experience.
Experience must demonstrate managing projects to successfully deliver within specified timescales and budget, in a globally dispersed delivery environment.

Additional information

This is a regional role that requires flexibility as the business requires to manage projects across timezones to deliver to scope, time and budget constraints. The role will involve occasional international travel for short periods.

Job: Customer Service/ Support
Primary Location: Brazil-Sao Paulo-BRA-Sao Paulo-Av Nacoes Unida
Organization: Markets Commodities and Energy
Schedule: Full-time
Education Level: Bachelor's Degree (±16 years)
Job Type: Standard
Shift: Day Job
Travel: Yes, 10% of the time

View the original article here

Description

O Serviço Brasileiro da Reuters está em busca de um/a jornalista sênior altamente qualificado em São Paulo para liderar uma equipe e coordenar a cobertura de macroeconomia e mercados financeiros em tempo real. O/a profissional terá que sugerir, produzir e editar o noticiário do dia a dia, reportagens especiais e análises sobre os principais temas econômicos do momento, com material diferenciado e de valor agregado. O/a jornalista também trabalhará em coordenação com o serviço internacional, buscando ângulos novos para os temas e antecipando tendências de modo que a Reuters possa liderar a cobertura dos principais assuntos econômicos. Liderança, agilidade e capacidade de trabalhar sob forte pressão são essenciais.PRÉ-REQUISITOS
- Ao menos oito anos de experiência na cobertura de Economia
- Elevado senso jornalístico
- Experiência como editor
- Bom texto
- Experiência em liderar uma equipe
- Inglês avançado

Job: News/Editorial
Primary Location: Brazil-Sao Paulo-BRA-Sao Paulo-Av Nacoes Unida
Organization: Markets Editorial Ops
Schedule: Full-time
Education Level: Bachelor's Degree (±16 years)
Job Type: Standard
Shift: Day Job

View the original article here

Description

The Client Specialist Business Developtment role will be to sell and occassionally assist with retention efforts for Thomson Reuters desktop solutions into our Commodities & Energy and Inter-Dealer Broker clients across the face-to-face accounts in Trading, Investments, Majors, Globals and Direct primarily in Latam.

- Work closely with Account Management teams to uncover and develop sales strategies for Commodities & Energy desktop products.

- Develop and maintain senior and management level relationships, including C-suite to drive business opportunities and build domain credibility.

- Drive desktop usage and build C&E community establishing Thomson Reuters as the premier desktop solution

- Proactively work to develop and execute sales strategies for accounts such as Eikon migration and Insider Active usage.

- Target and drive large scale enterprise-wide renewals and new opportunities related to end-user workflow in customer base.

- Retention of revenue in accounts under competitive threat.

- Oversee client meetings carrying out product demonstrations, increasing market-share and upselling services to existing clients.

- Lead sales campaigns to achieve increased product market penetration.

- Work closely with the Divisional team to feed product ideas and provide client feedback.

- Deep domain expertise across the Commodities and Energy sectors- Strong background in commodities and energy space.
- Strong oral and written communications skills
- Strong, polished presentation skills
- Articulate, enthusiastic, self-motivated with ability to prioritize
- Flexibility to work in an informal/merit-oriented environment
- Excellent financial and quantitative conceptual ability
- Ability to multi-task and delegate when necessary
- Strong telephone sales and presentation skills with clients/prospects at all levels
- Bachelor's degree with a minimum of 5 years experience selling financial industry products.
- Strong client relationships and a proven track record of providing a high level of customer service.
- Superior communication and negotiating skills and be a strong team player

At Thomson Reuters, we believe what we do matters. We are passionate about our work, inspired by the impact it has on our business and our customers. As a team, we believe in winning as one - collaborating to reach shared goals, and developing through challenging and meaningful experiences. With over 55,000 colleagues in more than 100 countries, we work flexibly across boundaries and realize innovations that help shape industries around the world. Making this happen is a dynamic, evolving process, and we count on each employee to be a catalyst in driving our performance - and their own.

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, gender, national origin, religion, sexual orientation, disability, age, or any other protected classification under country or local law. Thomson Reuters is an Equal Employment Opportunity/Affirmative Action Employer.

Intrigued by a challenge as large and fascinating as the world itself? Come join us.

To learn more about what we offer, please visit careers.thomsonreuters.com.

More information about Thomson Reuters can be found on thomsonreuters.com.

Job: Sales
Primary Location: Brazil-Sao Paulo-BRA-Sao Paulo-Av Nacoes Unida
Organization: Markets Trading Focused Accounts
Schedule: Full-time
Job Type: Standard
Shift: Day Job

View the original article here

Description

1. Project Management
Provide Project/Program management for medium/large projects, ensuring they are delivered on time, on budget and in line with customer expectations

2. Project Implementation
Take a leadership role in the implementation of Solutions projects, with particular regard to the following projects activities
- Customer Requirements gathering and analysis
- Design of Solutions Architectures
- Quality Assurance

3. Bid Development
Might be involved in the preparation of complex technical proposals taking a leading role in one or more of the related typical key activities, such as: customer requirements gathering and analysis, design of solutions architectures, high level project plan and estimation of professional services effort required for implementation.

4. Expertise
Part of one of the Solutions Services Competency Centers, lead Subject Matter Expert in one or more customer business workflows and related solutions packages and products, providing domain expertise to our customers relative to solution propositions.

5. Customer
Develop customer relations at appropriate level to become a trusted business advisor

Day-to-day Responsibilities

- Supporting a specific region/ country or a specific market segment or specific TR solution/product in pre-sales and implementation efforts.

- Provide input (feedback from customers) to segments on product content and functionality.

- Senior profile expert in one or more practices of our offering, able to project manage and take a leadership role in the delivery of solutions projects proposals for complex solutions which requires the integration of several distincts components - products, technology and content - as well as the coordination of other consultants from same or different practices.

- Demonstrate good market knowledge and market data understanding.

- Demonstrate ability to develop simple integration that will be require in order to support On-line and Data Management practices.- Experience in business analysis, data modelling and requirements mapping.
- Experience of designing large scale distributed applications in line with business requirements.
- Has experience in promoting and positioning solutions appropriate for enterprise-wide or global implementation

1) Knowledge of customer business workflows and products for one or more Solutions areas of growth
2) Strong analytical skills, ability to translate business processes into functional requirements and to design feasible solutions architectures
3) Strong expertise in products, technology and content for one or more Solutions Practices
4) Excellent communications skill
5) Strong Project Management skills
6) Enterprise wide thinking - able to give end to end solutions
7) Financial & business Acumen: helps client to quantify financial value of the solutions
8) 'Challenger' profile - Is viewed as an expert at leveraging and coaching others on a variety of approaches to solicit valuable information, even in challenging situations (e.g., in dissimilar, hostile, or highly charged situations);
9) Decision process understanding - ability to to develop a comprehensive understanding of purchase decision processes and criteria by which decision makers define success
10) Ability to work in a dynamic matrix environment and influence groups outside of Solution to execute efficiently

Job: Professional/Consulting Services
Primary Location: Brazil-Sao Paulo-BRA-Sao Paulo-Av Nacoes Unida
Organization: Markets Solution Sales
Schedule: Full-time
Education Level: Bachelor's Degree (±16 years)
Job Type: Standard
Shift: Day Job

View the original article here

Description

Reuters Electronic Trading is a comprehensive Foreign Exchange and Money Markets trading solution for financial institutions around the world. It can be deployed internally or as a hosted service and includes a powerful multi-asset class trading engine. Reuters Electronic Trading has two major components: Automated Dealing and Limit Order Management. These can be run independently, or in tandem to provide a competitive, powerful and flexible trading capability.

The Client Service team provides expert technical and functional support for the application and infrastructure, liaising with investment banks' business & technical staff and working with developers, product managers and internal business owners to provide an exceptional level of service to all internal and external customers. Thomson Reuters has a need to recruit a Client Service Specialist to service the expanding Latin American marketplace.

Responsibilities

Provide first and second line technical and functional support for a mature, complex FX/MM electronic trading application
Use a wide range of technical skills including Unix, SQL, XML and Java to troubleshoot problems
Use acquired business knowledge to advise on implementation of investment banks' business processes
Provide basic project management for new implementations
Communicate professionally with investment banks' IT and business staff
Research problems thoroughly, test solutions and make recommendations to customersUnderstand client/server applications
Have a basic understanding of Unix and SQL
Display the lateral thinking required to solve complex technical problems
Be able to write clear, professional and timely responses to customer questions
Have a positive, helpful approach to serving customers and assisting colleagues
Must be able to speak either Spanish or Portuguese and have excellent written and spoken English

Desired skills

Strong Unix command line skills
Good SQL skills (can make complex queries - DBA skills not required)
Good knowledge of TCP/IP networks and HTTP(S)
A firm grasp of IT security issues
Experience of writing Java applications

Education

Educated to degree level, preferably in a technical subject (e.g. Computer Science, Engineering, Physical Sciences)

Additional information

This role requires candidates to be able to work unsocialble hours or at weekends on occasion.

Job: Professional/Consulting Services
Primary Location: Brazil-Sao Paulo-BRA-Sao Paulo-Av Nacoes Unida
Organization: Markets Transactions
Schedule: Full-time
Education Level: Bachelor's Degree (±16 years)
Job Type: Standard
Shift: Day Job

View the original article here

Description

At Thomson Reuters, we deliver intelligent information quickly and efficiently, so professionals have knowledge to act. We combine industry expertise with innovative technology to deliver critical information to leading decision makers in the financial, legal, tax and accounting, scientific, healthcare, and media markets, powered by the world's most trusted news organization.At Thomson Reuters, we believe what we do matters. We are passionate about our work, inspired by the impact it has on our business and our customers. As a team, we believe in winning as one - collaborating to reach shared goals, and developing through challenging and meaningful experiences. With over 55,000 colleagues in more than 100 countries, we work flexibly across boundaries and realize innovations that help shape industries around the world. Making this happen is a dynamic, evolving process, and we count on each employee to be a catalyst in driving our performance - and their own.

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, gender, national origin, religion, sexual orientation, disability, age, or any other protected classification under country or local law. Thomson Reuters is an Equal Employment Opportunity/Affirmative Action Employer.

Intrigued by a challenge as large and fascinating as the world itself? Come join us.

To learn more about what we offer, please visit careers.thomsonreuters.com.

More information about Thomson Reuters can be found on thomsonreuters.com.

Job: Sales
Primary Location: Brazil-Sao Paolo
Organization: Markets Solution Sales
Schedule: Full-time
Job Type: Standard
Shift: Day Job

View the original article here