Description

The Direct Account Manager role is an account management and is required to grow revenue from the specified accounts, across pooled segments. The role will be responsible for customer satisfaction, and the achievement of TR's objectives for the accounts under management.

The DAM role will also develop and execute account plans and strategy. It will co-ordinate and be the focal point for account activity to provide consistent service levels and will work withother internal TR functionsto deliver relevant value propositions and assist with the implementation of these solutions.

Major Responsibilities / Accountabilities

The Direct Account Manager will be required to manage, retain and grow revenue within a pooled asset class or segment. This will bedone via regular proactive outbond calls and responses to inbound calls. The role will be required to demonstrate remotely appropriate products and services, which meet client needs and then proceed to close the sale. The role will also be responsible for serviceperformance, and the enterprise relationship between TR and the account.Will develop strong, high level contact network within the account which influences the buying behaviour of the account. Drive execution of TR strategy on the account via identification of new opportunities. Engages with internal experts where required on the account, but retains oversight of the account from an overall perspective. Is responsible for forecasting, keeping management informed on account developments, analyse information from market and competitor activity, provides feedback to SBUs. Owns local account information in
relevant CRM systems. Responsible for net sales and quota achievement, and development of local account plan. Act as customer advocate with TR and represents TR to the client. The Direct Account Manager will typically deal with relatively less complex clients and product.

This role will be performed on Thomson Reuters business premises.

Scope and Impact

· Financial responsibilities (eg budget, revenue, OI, gross sales etc)

· Responsible for overall customer satisfaction

· Manage net sales and revenue

· Works within the Direct structure, but will liaise with other internal functions to enhance customer experience

Qualifications

Technical /Professional Skills & Competencies

Ability to understand client's business specifically business model, strategic objectives, workflow and match Thomson Reuters products and solutions that meet client requirements.

Ability to demonstrate products and services remotely, and be able to take clients through the sales stage process to close the sale.

Ability to clearly articulate value proposition of TR products and services to clients, via remote tools such as Adobe Connect.

Relationships: Internal / External

Key external relationships are with existing clients, prospective clients and industry and market groups.

Key internal relationships are with other Direct team members, technical and customer support groups along with the face to face account management capability, where relevant.

Certifications / Education

Bachelors Degree in Commerce or a related field.

Professional Experience

Face-to-Face or Virtual Sales experience within the Financial Markets or Financial Services.

Sales experience in a multi-national company within Financial Markets or Financial Services. Customer service experience within financial

services. Remote training and product demonstration skills.

Behavioral Competencies

Focusing on Customers Driving

Results Thinking Globally

At Thomson Reuters, we believe what we do matters. We are passionate about our work, inspired by the impact it has on our business and our customers. As a team, we believe in winning as one - collaborating to reach shared goals, and developing through challenging and meaningful experiences. With over 55,000 colleagues in more than 100 countries, we work flexibly across boundaries and realize innovations that help shape industries around the world. Making this happen is a dynamic, evolving process, and we count on each employee to be a catalyst in driving our performance - and their own.

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, gender, national origin, religion, sexual orientation, disability, age, or any other protected classification under country or local law. Thomson Reuters is an Equal Employment Opportunity/Affirmative Action Employer.

Intrigued by a challenge as large and fascinating as the world itself? Come join us.

To learn more about what we offer, please visit careers.thomsonreuters.com.

More information about Thomson Reuters can be found on thomsonreuters.com.

Job: Sales
Primary Location: Brazil-Sao Paulo-BRA-Sao Paulo-Av Nacoes Unida
Organization: GGO LatAm-Brazil
Schedule: Full-time
Education Level: Bachelor's Degree (±16 years)
Job Type: Standard
Shift: Day Job

View the original article here

Description

Account Manager

Purpose

To maximize customer satisfaction, manage and grow revenue and achieve company's strategic objectives with accounts under management.

Key Responsibilities

Owns and manages customer relationship, ensures delivery of great service to the account, defines account strategy and owns the plan (manages revenue). Accountable for retention of existing revenue and delivery of overall revenue growth. Focuses on customer's satisfaction, knows the customer's business and workflows, develops proper contact network within accounts.

Identifies new opportunities, lead sells 'core' desktop products. Acts as a single point of contact for the client provides escalation path from and to Service. Attends to customer issues promptly. Owns account information in relevant CRM systems.

Qualifications

Required Knowledge and Skills

- Bachelor's degree required, business-related discipline preferred.
- Ability to listen intently to clients and co-workers.
- Excellent presentation, oral/written communication and organizational skills.
- Strong problem-solving and analytical skills.
- Public speaking and presentation skills.

Professional Skills

Excellent financial market and industry knowledge required 5 years experience with business processes: pricing, trading, settlement, operations etc. Customer experience welcome: trading, broking, buy side, international bank etc.

Knowing Markets and Competitors

Achieving Results

- Consistently achieves revenue and sales targets
- Consistently achieves non-revenue strategic objectives
- Effective in managing opportunities that require engagement of a bigger team
- Understands cost of sales, knows how to manage resources effectively

Focusing on Customers

Takes clear step

- Drives internal groups to a resolution of issues that cause customer problems and dissatisfaction

- Constantly deepens knowledge of customers' business, workflows and priorities to spot or develop value-adding opportunities and prevent loss of business

- Builds and maintains wide relationship network engaging with senior executives across client's organization
Responds to customer queries within 24 hours, works with Service and Product Owners to resolve customer issues within the agreed response time

- Deep knowledge of financial instruments

- Interprets market trends that impact Thomson Reuters and customer organisation's business, feeds it back to segments / marketing to develop a value proposition

- Able to demonstrate to a client the benefits of premium and strategic products

- Able to discuss with a client the benefits of technology applied in a product/solution

- Correctly specifies customer requirements

- To make a compelling case and articulates clearly the unique business value of Thomson Reuters products & solutions matching customer needs

- To influences customer to realise the need to change, the need for a solution and potential pay-offs of solution

- To identify the key decision makers, understands where they are in the buying cycle, establishes ways to influence them within ethical guidelines

- To develop effective plans for sales campaigns

Thomson Reuters employees take pride in providing our customers around the world with information that is timely, accurate, unbiased and trusted. We have a profound respect for the professions and customers we serve and define our success in terms of their success. Our work environment is dynamic, innovative and entrepreneurial. We have a result-oriented culture that demands excellence, agility, and the desire to move quickly and precisely to seize opportunities. Our environment is both challenging and supportive - we give employees the opportunity to develop their skills and do their best work.

Thomson Reuters values diversity of culture and thought and seeks talented, qualified employees in all its operations around the world regardless of race, gender, national origin, religion, sexual orientation, disability, age or any other protected classification under country or local law.

Thomson Reuters also believes that a working environment that accepts professionals with disabilities makes people more motivated, loyal and productive. We encourage and promote a corporate culture of inclusion and equality .

If you have a disability you can also make part of our team. Check the position requirements and if fits to you apply now.

Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer.

Job: Sales
Primary Location: Brazil-Sao Paulo-BRA-Sao Paulo-Av Nacoes Unida
Organization: GGO LatAm-Brazil
Schedule: Full-time
Education Level: Bachelor's Degree (±16 years)
Job Type: Standard
Shift: Day Job

View the original article here

Description

Account Manager

- To achieve/exceed territory revenue plan.
- To maintain existing subscriber base through renewals and to grow revenues from within existing accounts.
- To prepare an account plan for each organisation which includes an organisation profile, an analysis of revenues, relationship profiles for contacts, SWOT analysis, use of services, strategy for growth, objectives and implementation schedule of Total Account Management.
- Take responsibility for creating and updating account profiles in Salesforce.com
- Devise overall strategy for each assigned account, with the help of the Sales Director and other support functions (Strategic Marketing, Product Management, CST, etc.)
- Develop, adapt and ultimately own the sales strategy for each account.
- To acquire detailed in-depth knowledge of Thomson Reuters IP & Sciences products and to keep that knowledge up-to-date.
- To report back from customer training sessions; recording customer feedback, gathering customer intelligence and actioning follow-up as required.
- To maintain and update sales progress reports and other administrative reporting mechanisms according to agreed timeframes.
- To liaise effectively with internal departments (Product Development, Sales Support and Marketing Department) to maximise sales opportunities and to keep up to date with existing and new Life Sciences services and marketing/sales campaigns.
- To organise customer visits efficiently and maintain customer satisfaction with all Thomson Reuters' IP & Science services and functions.
- To deputise for team members/ your line manager as and when required.
- To take responsibility for identifying training and developmental needs for yourself on an on-going basis.

Qualifications

Skills & Experience

- Ability to manage and generate revenue from existing customers through a conscientious and driven approach with excellent customer management skills.
- Proven ability to manage and generate revenue from existing customers.
- A keen ability to extend the customer contact base through to new business channels and to develop the strategic alignment to accounts.
- A commercial awareness and technical appreciation of the patent and scientific information industry.
- Appropriate granular knowledge and understanding of the Drug Development business and its key drivers, able to present an appreciation of the competitive landscape of the Pharma and Academic & Government sectors.
- Commercial acumen; with a proactive and creative approach to looking after the needs and concerns of customers and an understanding of the role of customer training as an integral part of the sales process
- Excellent communication and influencing skills through verbal and interpersonal presentation.
- The ability to deal with a wide range of customers, from Heads of Information, Research & Development, Informatics and Regulatory within large Pharma
- Ability to communicate complex technical information to both small and large groups and to handle questions in a commercially astute and sensitive manner.
- Well organised and disciplined team player in regards to policy, procedure and standards.
- Good organisational skills with the ability to set priorities and be flexible in changing environment
- Degree (BA level) or equivalent, in one of the following areas: Medicine, Biochemistry, Chemistry or Life Science related discipline or Business Administration with strong knowledge and experience in Life Science.
- Fluency in Spanish and English; written and verbal skills.

At Thomson Reuters, we deliver intelligent information quickly and efficiently, so professionals have knowledge to act. We combine industry expertise with innovative technology to deliver critical information to leading decision makers in the financial, legal, tax and accounting, intellectual property and scientific, healthcare, and media markets, powered by the world's most trusted news organization.

About the IP & Science Business of Thomson Reuters
The IP & Science business is a global provider of information solutions to assist professionals at every stage of research and development and ensure they maintain and extract maximum value from their intellectual assets.

IP & Science is part of Thomson Reuters (www.thomsonreuters.com), the world's leading source of intelligent information for businesses and professionals. Scientific information solutions can be found at thomsonreuters.com

At Thomson Reuters, we believe what we do matters. We are passionate about our work, inspired by the impact it has on our business and our customers. As a team, we believe in winning as one - collaborating to reach shared goals, and developing through challenging and meaningful experiences. With over 55,000 colleagues in more than 100 countries, we work flexibly across boundaries and realize innovations that help shape industries around the world. Making this happen is a dynamic, evolving process, and we count on each employee to be a catalyst in driving our performance - and their own.

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, gender, national origin, religion, sexual orientation, disability, age, or any other protected classification under country or local law. Thomson Reuters is an Equal Employment Opportunity/Affirmative Action Employer.

Intrigued by a challenge as large and fascinating as the world itself? Come join us.

To learn more about what we offer, please visit careers.thomsonreuters.com.

More information about Thomson Reuters can be found on thomsonreuters.com.

Job: Sales
Primary Location: Brazil-São Paulo-BRA-São Paulo-Av Cardoso de Me
Organization: GGO LatAm-Brazil
Schedule: Full-time
Education Level: Bachelor's Degree (±16 years)
Job Type: Standard
Shift: Day Job

View the original article here

Job Number : 9023

Job Location :
Terre Haute, IN

Job Category : Insurance Services

Job Type : Full Time

Old National Insurance is one of the largest independent insurance agencies in the US . Headquartered in Indianapolis with offices across the Midwest , Old National Insurance insures thousands of individuals and businesses regionally, nationally and internationally.
Top 100 U.S. insurance broker
10th largest bank-affiliated insurance brokerage in the U.S. ...

View the original article here

Description

Country Account Manager - GRC

Governance, Risk & Compliance is a fast-growing Thomson Reuters business. It focuses on connecting our customers' business to the ever ever-changing regulatory environment, with client groups including compliance, audit, legal and risk functions in financial services, law firms, accounting firms, regulators, insurance, energy and other industries undergoing regulatory change. The global business has over 1250 employees located in major locations across 15 countries, including London, New York, Washington DC, Minnesota, Dubai, Cape Town, Penang, Singapore and Sydney. Industry expectations are that governance, risk and compliance market will grow rapidly worldwide over the next few years, and this business unit positions Thomson Reuters very strongly to take advantage of these increasing opportunities. The business is expected to grow at double digits over the next 5 years.

The FCR group is a key part of the Governance, Risk & Compliance business unit of Thomson Reuters. The FCR group focuses on compliance professionals in both the financial and corporate markets. The Governance, Risk & Compliance unit works with teams across Thomson Reuters to leverage the full capabilities of the business.

YOUR PRIMARY OBJECTIVES:

The Country Manager position is responsible for selling FCR products to Financial and Non-Financial clients primarily in southern Latin America. This AD would be selling the World-Check and Integrascreen product suite, identifying the customer's needs and using a consultative selling approach to close the sale in such a way that builds value for the customer and facilitates opportunities for future sales while generating profitable sales that meets territory objectives through meeting and/or exceeding established sales targets. This is accomplished through an in-depth understanding of FCR products, professional sales techniques and the needs of the market while demonstrating a high level of professional qualities and disposition that commands attention and respect from our Customers.

YOUR KEY RESPONSIBILITIES:

- Responsible for generating profitable sales that meets territory objectives through meeting and/or exceeding established sales targets
- Cultivate and build strong business relationships with key decision makers
- Manage the complete sales cycle from prospecting through to closing
- Prospecting via phone, e-mail and other medium; follow-up letters/e-mails
- Demonstrating the use of the product to the customer
- Obtain and provide territory information regarding market intelligence and penetration
- Renewal and upsell of client contracts
- Seeking out and forming of strategic partnerships and alliances
- Accurate planning and reporting of all sales related metrics
- Highly developed skills in prospecting, cold calling, objection handling and closing
- Generation of a qualified pipeline for new business and existing clients
- Complete required sales reporting and ensures accurate 90-day, 60-day and 30-day forecast updated weekly

RESULTS AND ACCOUNTABILITIES:

1. Achieve assigned overall financial goals

2. Achieve cross-sell goals

4. Achieve pipeline development goals

5. Optimize retention YOY

At Thomson Reuters, we deliver intelligent information quickly and efficiently, so professionals have knowledge to act. We combine industry expertise with innovative technology to deliver critical information to leading decision makers in the financial, legal, tax and accounting, intellectual property and scientific, healthcare, and media markets, powered by the world's most trusted news organization.

Qualifications

QUALIFICATIONS

DIMENSIONS OF THE ROLE:

- Must be fully bilingual in Portuguese and English; Spanish proficiency a plus
- Proven top sales performer
- Ability to articulate selling philosophy
- Ability to work cross functionally and marshal resources effectively
- A minimum of 3 years selling in related industry where sales training was a centerpiece to development
- Strong writing skills
- Strong negotiation skills
- Exceptional verbal communication skills
- Practical understanding of the creation and management of strategic account plans
- Minimum of 5 years professional experience for (New) Account Director
- Utilized CRM preferably Salesforce.com
- Experience working in matrix environment

At Thomson Reuters, we believe what we do matters. We are passionate about our work, inspired by the impact it has on our business and our customers. As a team, we believe in winning as one - collaborating to reach shared goals, and developing through challenging and meaningful experiences. With over 55,000 colleagues in more than 100 countries, we work flexibly across boundaries and realize innovations that help shape industries around the world. Making this happen is a dynamic, evolving process, and we count on each employee to be a catalyst in driving our performance - and their own.

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, gender, national origin, religion, sexual orientation, disability, age, or any other protected classification under country or local law.

Intrigued by a challenge as large and fascinating as the world itself? Come join us.

To learn more about what we offer, please visit careers.thomsonreuters.com.

More information about Thomson Reuters can be found on thomsonreuters.com.

Job: Sales
Primary Location: Brazil-São Paulo
Other Locations: Brazil-Rio de Janeiro
Organization: Prof GRC Global Sls & Mkt Exp
Schedule: Full-time
Job Type: Standard
Shift: Day Job
Travel: Yes, 50% of the time

View the original article here

Description

Account Director - Argentina/Brazil (GRC)

Governance, Risk & Compliance is a fast-growing Thomson Reuters business. It focuses on connecting our customers' business to the ever ever-changing regulatory environment, with client groups including compliance, audit, legal and risk functions in financial services, law firms, accounting firms, regulators, insurance, energy and other industries undergoing regulatory change. The global business has over 1250 employees located in major locations across 15 countries, including London, New York, Washington DC, Minnesota, Dubai, Cape Town, Penang, Singapore and Sydney. Industry expectations are that governance, risk and compliance market will grow rapidly worldwide over the next few years, and this business unit positions Thomson Reuters very strongly to take advantage of these increasing opportunities. The business is expected to grow at double digits over the next 5 years.

The FCR group is a key part of the Governance, Risk & Compliance business unit of Thomson Reuters. The FCR group focuses on compliance professionals in both the financial and corporate markets. The Governance, Risk & Compliance unit works with teams across Thomson Reuters to leverage the full capabilities of the business.

YOUR PRIMARY OBJECTIVES:

The Account Director position is responsible for selling FCR products to Financial and Non-Financial clients primarily in southern Latin America. This AD would be selling the World-Check and Integrascreen product suite, identifying the customer's needs and using a consultative selling approach to close the sale in such a way that builds value for the customer and facilitates opportunities for future sales while generating profitable sales that meets territory objectives through meeting and/or exceeding established sales targets. This is accomplished through an in-depth understanding of FCR products, professional sales techniques and the needs of the market while demonstrating a high level of professional qualities and disposition that commands attention and respect from our Customers.

YOUR KEY RESPONSIBILITIES:

- Responsible for generating profitable sales that meets territory objectives through meeting and/or exceeding established sales targets
- Cultivate and build strong business relationships with key decision makers
- Manage the complete sales cycle from prospecting through to closing
- Prospecting via phone, e-mail and other medium; follow-up letters/e-mails
- Demonstrating the use of the product to the customer
- Obtain and provide territory information regarding market intelligence and penetration
- Renewal and upsell of client contracts
- Seeking out and forming of strategic partnerships and alliances
- Accurate planning and reporting of all sales related metrics
- Highly developed skills in prospecting, cold calling, objection handling and closing
- Generation of a qualified pipeline for new business and existing clients
- Complete required sales reporting and ensures accurate 90-day, 60-day and 30-day forecast updated weekly

RESULTS AND ACCOUNTABILITIES:

1. Achieve assigned overall financial goals

2. Achieve cross-sell goals

4. Achieve pipeline development goals

5. Optimize retention YOY

At Thomson Reuters, we deliver intelligent information quickly and efficiently, so professionals have knowledge to act. We combine industry expertise with innovative technology to deliver critical information to leading decision makers in the financial, legal, tax and accounting, intellectual property and scientific, healthcare, and media markets, powered by the world's most trusted news organization.

Qualifications

QUALIFICATIONS

DIMENSIONS OF THE ROLE:

- Proven top sales performer
- Ability to articulate selling philosophy
- Ability to work cross functionally and marshal resources effectively
- A minimum of 3 years selling in related industry where sales training was a centerpiece to development
- Strong writing skills
- Strong negotiation skills
- Exceptional verbal communication skills
- Practical understanding of the creation and management of strategic account plans
- Minimum of 5 years professional experience for (New) Account Director
- Utilized CRM preferably Salesforce.com
- Experience working in matrix environment

At Thomson Reuters, we believe what we do matters. We are passionate about our work, inspired by the impact it has on our business and our customers. As a team, we believe in winning as one - collaborating to reach shared goals, and developing through challenging and meaningful experiences. With over 55,000 colleagues in more than 100 countries, we work flexibly across boundaries and realize innovations that help shape industries around the world. Making this happen is a dynamic, evolving process, and we count on each employee to be a catalyst in driving our performance - and their own.

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, gender, national origin, religion, sexual orientation, disability, age, or any other protected classification under country or local law.

Intrigued by a challenge as large and fascinating as the world itself? Come join us.

To learn more about what we offer, please visit careers.thomsonreuters.com.

More information about Thomson Reuters can be found on thomsonreuters.com.

Job: Sales
Primary Location: Brazil
Other Locations: Argentina
Organization: Prof GRC Global Sls & Mkt Exp
Schedule: Full-time
Job Type: Standard
Shift: Day Job
Travel: Yes, 50% of the time

View the original article here

Description

The Direct Account Manager role is an account management and is required to grow revenue from the specified accounts, across pooled segments. The role will be responsible for customer satisfaction, and the achievement of TR's objectives for the accounts under management.

The DAM role will also develop and execute account plans and strategy. It will co-ordinate and be the focal point for account activity to provide consistent service levels and will work withother internal TR functionsto deliver relevant value propositions and assist with the implementation of these solutions.

Major Responsibilities / Accountabilities

The Direct Account Manager will be required to manage, retain and grow revenue within a pooled asset class or segment. This will bedone via regular proactive outbond calls and responses to inbound calls. The role will be required to demonstrate remotely appropriate products and services, which meet client needs and then proceed to close the sale. The role will also be responsible for serviceperformance, and the enterprise relationship between TR and the account.Will develop strong, high level contact network within the account which influences the buying behaviour of the account. Drive execution of TR strategy on the account via identification of new opportunities. Engages with internal experts where required on the account, but retains oversight of the account from an overall perspective. Is responsible for forecasting, keeping management informed on account developments, analyse information from market and competitor activity, provides feedback to SBUs. Owns local account information in
relevant CRM systems. Responsible for net sales and quota achievement, and development of local account plan. Act as customer advocate with TR and represents TR to the client. The Direct Account Manager will typically deal with relatively less complex clients and product.

This role will be performed on Thomson Reuters business premises.

Scope and Impact

· Financial responsibilities (eg budget, revenue, OI, gross sales etc)

· Responsible for overall customer satisfaction

· Manage net sales and revenue

· Works within the Direct structure, but will liaise with other internal functions to enhance customer experience

Qualifications

Technical /Professional Skills & Competencies

Ability to understand client's business specifically business model, strategic objectives, workflow and match Thomson Reuters products and solutions that meet client requirements.

Ability to demonstrate products and services remotely, and be able to take clients through the sales stage process to close the sale.

Ability to clearly articulate value proposition of TR products and services to clients, via remote tools such as Adobe Connect.

Relationships: Internal / External

Key external relationships are with existing clients, prospective clients and industry and market groups.

Key internal relationships are with other Direct team members, technical and customer support groups along with the face to face account management capability, where relevant.

Certifications / Education

Bachelors Degree in Commerce or a related field.

Professional Experience

Face-to-Face or Virtual Sales experience within the Financial Markets or Financial Services.

Sales experience in a multi-national company within Financial Markets or Financial Services. Customer service experience within financial

services. Remote training and product demonstration skills.

Behavioral Competencies

Focusing on Customers Driving

Results Thinking Globally

At Thomson Reuters, we believe what we do matters. We are passionate about our work, inspired by the impact it has on our business and our customers. As a team, we believe in winning as one - collaborating to reach shared goals, and developing through challenging and meaningful experiences. With over 55,000 colleagues in more than 100 countries, we work flexibly across boundaries and realize innovations that help shape industries around the world. Making this happen is a dynamic, evolving process, and we count on each employee to be a catalyst in driving our performance - and their own.

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, gender, national origin, religion, sexual orientation, disability, age, or any other protected classification under country or local law. Thomson Reuters is an Equal Employment Opportunity/Affirmative Action Employer.

Intrigued by a challenge as large and fascinating as the world itself? Come join us.

To learn more about what we offer, please visit careers.thomsonreuters.com.

More information about Thomson Reuters can be found on thomsonreuters.com.

Job: Sales
Primary Location: Brazil-Sao Paulo-BRA-Sao Paulo-Av Nacoes Unida
Organization: Markets RDE Accounts
Schedule: Full-time
Education Level: Bachelor's Degree (±16 years)
Job Type: Standard
Shift: Day Job

View the original article here

Description

Account Manager

Purpose

To maximize customer satisfaction, manage and grow revenue and achieve company's strategic objectives with accounts under management.

Key Responsibilities

Owns and manages customer relationship, ensures delivery of great service to the account, defines account strategy and owns the plan (manages revenue). Accountable for retention of existing revenue and delivery of overall revenue growth. Focuses on customer's satisfaction, knows the customer's business and workflows, develops proper contact network within accounts.

Identifies new opportunities, lead sells 'core' desktop products. Acts as a single point of contact for the client provides escalation path from and to Service. Attends to customer issues promptly. Owns account information in relevant CRM systems.Required Knowledge and Skills

- Bachelor's degree required, business-related discipline preferred.
- Ability to listen intently to clients and co-workers.
- Excellent presentation, oral/written communication and organizational skills.
- Strong problem-solving and analytical skills.
- Public speaking and presentation skills.

Professional Skills

Excellent financial market and industry knowledge required 5 years experience with business processes: pricing, trading, settlement, operations etc. Customer experience welcome: trading, broking, buy side, international bank etc.

Knowing Markets and Competitors

Achieving Results

- Consistently achieves revenue and sales targets
- Consistently achieves non-revenue strategic objectives
- Effective in managing opportunities that require engagement of a bigger team
- Understands cost of sales, knows how to manage resources effectively

Focusing on Customers

Takes clear step

- Drives internal groups to a resolution of issues that cause customer problems and dissatisfaction

- Constantly deepens knowledge of customers' business, workflows and priorities to spot or develop value-adding opportunities and prevent loss of business

- Builds and maintains wide relationship network engaging with senior executives across client's organization
Responds to customer queries within 24 hours, works with Service and Product Owners to resolve customer issues within the agreed response time

- Deep knowledge of financial instruments

- Interprets market trends that impact Thomson Reuters and customer organisation's business, feeds it back to segments / marketing to develop a value proposition

- Able to demonstrate to a client the benefits of premium and strategic products

- Able to discuss with a client the benefits of technology applied in a product/solution

- Correctly specifies customer requirements

- To make a compelling case and articulates clearly the unique business value of Thomson Reuters products & solutions matching customer needs

- To influences customer to realise the need to change, the need for a solution and potential pay-offs of solution

- To identify the key decision makers, understands where they are in the buying cycle, establishes ways to influence them within ethical guidelines

- To develop effective plans for sales campaigns

Thomson Reuters employees take pride in providing our customers around the world with information that is timely, accurate, unbiased and trusted. We have a profound respect for the professions and customers we serve and define our success in terms of their success. Our work environment is dynamic, innovative and entrepreneurial. We have a result-oriented culture that demands excellence, agility, and the desire to move quickly and precisely to seize opportunities. Our environment is both challenging and supportive - we give employees the opportunity to develop their skills and do their best work.

Thomson Reuters values diversity of culture and thought and seeks talented, qualified employees in all its operations around the world regardless of race, gender, national origin, religion, sexual orientation, disability, age or any other protected classification under country or local law.

Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer.

Job: Sales
Primary Location: Brazil-Sao Paulo-BRA-Sao Paulo-Av Nacoes Unida
Organization: Markets Americas Sales
Schedule: Full-time
Education Level: Bachelor's Degree (±16 years)
Job Type: Standard
Shift: Day Job

View the original article here

View the original article here

View the original article here

View the original article here

Role: Technical Account Manager / Presales - Vodacom Account: OSS / BSS / VAS
Package: GBP£60-70K + bonus and bens
Location: Johannesburg

- At least 5 years Technical Account Management / Sales Engineering / Pre-sales experience with major software vendors in the VAS / OSS / BSS space
- Proven track record of sales success in complex technical sales environments
- Proven track record in managing and contributing to enterprise software RFI and RFP responses
- Experience of dealing with Tier 1 operators preferably with close contacts within those operators
- Ability to understand and articulate the "big picture" as well as to understand and be credible at detailed technical levels
- Demonstrable understanding of 3GPP architectures and of the roles of key components in a 3G/3.5G/4G mobile environment across policy control & management, authentication, messaging and gateways
- Experience of UNIX - shell script, other scripts, architectures, installations etc
- A good understanding of IP networking
- A demonstrable appreciation and understanding of the roles of key functions within an enterprise software company - PS, Product Management, Marketing, other support functions - and how they contribute to the sales engagement
- Strong presentation skills
- Strong objection handling skills
- Personable, articulate, likeable, tenacious, pro-active
- Demonstrable project management skills and experience
- Demonstrates a readiness to make decisions, take the initiative and originate action. Delivers results by prioritising assignments and maintaining a focus on goals, making commitments - and keeping them
- Proven ability to work collaboratively with colleagues, clients and partners to design integrated specifications and to identify, deliver and implement the solutions that the client needs
- Can demonstrate an understanding of ROI concepts and business cases, and can prove an ability to sell in a value and business oriented manner to complement excellent technical skills
- Demonstrates a passion and enthusiasm for what they sell

For more information, please feel free to contact us.

View the original article here

Define market growth opportunities allowing P&SS to maximize revenue from existing customers as well as developing new customers.
Work to understand and maximize opportunities through existing channels as well as identify new potential channels to market;
Research competitive environment to drive pricing strategy;
Develop a service strategy for all P&SS products in the Africa region including identifying and developing 3rd party service shops, developing product support strategies, defining appropriate in country stocking levels, etc.
Develop Multi-Generational Product Plan (MGPP) for Large Haul Truck Electric Drive System Product line;
Developing relationships with major mining customers active in the region;
Manage all aspects of successfully bringing products to market including defining target cost, market price, value stories, target markets/regions, launch programs / customers, etc.;
Facilitate the proper application of Transportation resources in support of our customers, agents and partners
Meet all commercial commitments by assuring cross functional resources from Engineering, Supply Chain and Commercial functions are being applied to meet timelines as committed

PLEASE NOTE: The position may require extensive travel.

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