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Details to the job Alliance Manager Consumer and Enterprise Applications - South Africa (RW/10948) in South Africa:
ABOUT THE COMPANY Our Client is a world leading mobile products and services provider. POSITION SUMMARY This role is responsible for building and developing partnerships with Companies that are able to bring market leading or new and compelling products to our clients application environment.   You will engage with high tec markets in the consumer and enterprise segments for south Africa, Nigeria and the African continent as a whole. You will play a major part in the consumer strategy creation and definition in country. ESSENTIAL SKILLS AND QUALIFICATIONS Extensive experience in a Sales, Marketing, Alliances or a Technical role Undergraduate degree in a related discipline or equivalent exp

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Details to the job Managing Director Sales - South Africa in South Africa:
Company Overview: Our client, a leading provider of advanced and state of the art Training. He has shaped the way of global training with a consistent method that enables vendors to have a global standard for employees, partners, people and personal. Our client stat-of-the-art and strictly managed program guarantees that the training provides the highest level of educational quality. Last year our customer was named by "TrainingIndustry.com" as one of the Top 20 IT Training Companies globally. Learning with our client means real-world experience that translates from the classroom to the job with ease. The client works only with Vendor-Certified personal that has first hand real life and proj

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Details to the job Regional Sales Manager – Sub-Saharan Africa in South Africa:
To develop new business with telecoms operators in the Sub-Saharan region. About the client My client is a leading provider of OSS/BSS solutions to the Telecoms Operators with a strong international customer base. About the role The Sales Manager is responsible for defining a business strategy for growth, developing new contacts and building customer relationships to identify new business opportunities.  Managing contract negotiations and closing sales opportunities to meet and exceed sales targets. Working closely with Marketing and Product Management teams to lead new campaigns across the customer base and to ensure the needs of customers are being understood and meet. What we are looking

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Details to the job EMEA Carrier Channel Sales Lead South Africa in anywhere, cape:
Job DescriptionJob Title:EMEA Carrier Channel Sales Lead South Africa Location:South Africa Package:£comp Ref hn/ccs/1133 My client is a leading player in the Mobility Enterprise Space - Handsets Department Description  Responsible for channel activity Responsibilities - Provides overall direction and leadership for: •New and emerging carrier channel market penetration into the Enterprise Divsion of Carriers •EMEA Carrier Partner Development Provides guidance to EMEA  Leaders and Channel Leads to determine long term carrier channel/distribution strategies and oversees the implementation of carrier business plans and objectives Specific Knowledge/Skills •Ability to handle complex solution sal

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As a leading provider of automotive financial services, our client offers an extensive line of financing plans and vehicle and payment products to customers and dealers. They are currently looking to recruit a high calibre IT professional to join their team and head up the IT services for their Europe and Africa region (EAR).

As Head of IT Services, you will have overall responsibility for all activities for the European and African region. This will involve planning, directing, managing and overseeing the EAR IT strategic plan, service delivery, project delivery activities and compliance operation.

You will provide IT technical leadership and support to the EAR executive management. This will include participating in the development and implementation of the business strategy, and aligning the EAR IT strategy to the business strategy.

In addition to providing the EAR IT strategy and strategic planning, you will support the global IT strategy committee in the delivery of IT initiatives, research and evaluation of new IT solutions and technologies, as well as define, develop and communicate the EAR business-driven IT strategy.

Your other duties will include:

- delivering IT performance reporting
- negotiating and monitoring service level agreements with internal customers and external providers
- directing the preparation and implementation of policies, procedures and standards relating to IT
- creating and maintaining a working environment that encourages individual and team creativity and innovation
- providing a stable and secure IT infrastructure

To be considered for this position, you must have:

- experience of working in a European and/or global company
- a full understanding of international business processes and procedures
- an IT professional services background
- a working knowledge of developing an IT market place
- the ability to work from a global perspective

As Head of IT Services, you will be self-motivated and a lateral thinker. Excellent communication skills, a strong leadership style and good negotiating skills are also key.

Whilst not essential, experience gained within the financial services industry would be a distinct advantage to your application.

To apply for the role of Head of IT Services, please apply via the button shown. If your skills and experience meet with this requirement, we will provide our client with your full details so that they can consider whether you may be suitable for the vacancy advertised. By submitting your application to us, you give express consent to us using your details for this purpose.

This vacancy is being advertised by Web Recruit Ltd. The services advertised by Web Recruit Ltd are those of an Employment Agency. No terminology in this advert is intended to discriminate on the grounds of age, gender, race, colour, religion, disability or sexual orientation, and we will gladly accept applications from all sections of the community. Furthermore, all qualifications listed are indicative and we confirm that we are willing to accept applications from persons holding equivalent qualifications.

Additional Keywords: Head of IT Services, IT Services Director, Head of IT Services, Service Director, IT Professional Services, Director, IT Services Manager, Strategic Global Manager.

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Our Infrastructure Engineering client requires a French speaking Hydrologist with experience in African projects with Water Resource Engineering history.

Description:
In close collaboration with the CTA and in liaison with the authorities of the LCBC and other national and regional structures of the Commission and Member States, the International Consultant will:
• Carry out the storage and screening of all existing data available, including the Libyan side of the basin and analysis of gaps for the management of water resources of the basin;
• Carry out the specific treatment of data that a problem of quality or standard makes it difficult to use in an analysis;
• Acquire and install equipment measures at strategic locations for cross-border management of water resources;
• Train staff of the Executive Secretariat and the Member States of the LCBC of new technology acquisition and processing of hydrological data (surface water and groundwater) and the staff managing the new stations;

Qualifications and skills
The expert will hold an engineering degree in Hydrology, Hydraulics Hydrogeology or other specialty affine.
General Professional Experience
At least 10 years in the management of water resources and particularly the bases on hydrological data

Professional specific
It should have:
• Professional experience in the field of hydrology and in particular in the acquisition, processing and analysis of data;
• A good knowledge of current techniques for database management in hydrology;
• A good knowledge of modern data acquisition hydrological
• Excellent knowledge of current concepts of management of international basins and integrated management of water resources;
• The experience of a similar consultation in a transboundary basin would be an advantage;
• Excellent command of the French and English as working languages

Location: Niger, Nigeria, Chad, Cameroon, Central African Republic, Libya.
Duration: 24 months

When applying for the position, please send a CV/resume in Microsoft word format as plain as possible with as much information related to the position with regards to duties. State your marital status, dependants and current income.

Salary/Benefits
Generous and internationally competitive salaries/rates and benefits including air fares and living out allowances.

If you have the skills and expertise for this role, please forward your CV to us or if you are looking for a different role please visit our website for more opportunities.

ONLY SHORTLISTED CANDIDATES WILL BE CONTACTED

Shane Jacoby
CA Global
Engineering Recruitment
T: +27 21 551 5340
South Africa, Cape Town
GMT: +2 Hours

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Job ID 20260-VM
Division Sales
Job Location South Africa
City
State
Country Job Status Full Time
Job Category Sales

Desktop Specialist

VMware (NYSE: VMW), the global leader in cloud infrastructure, delivers customer-proven virtualization solutions that significantly reduce IT complexity. VMware accelerates an organization’s transition to cloud computing, while preserving existing IT investments and enabling more efficient, agile service delivery without compromising control. Organizations rely on VMware, its partners and its industry-leading virtual infrastructure platform, VMware vSphere, to energize their business through IT, while saving energy—financial, human and the Earth’s. With 2009 revenues of $2 billion, VMware has more than 190,000 customers and 25,000 partners worldwide. VMware’s award-winning technology, market-leading position and culture of excellence provide our 8,200+ employees in 40+ locations worldwide with a platform for professional growth and the excitement of being an early-stage innovator.

Job Summary

Provide support to the VMware sales team and channel partners in pursuit of virtual enterprise desktop business opportunities. Gain prospects' technical recommendation to develop a business relationship with VMware and its channel partners. Expected to help define, accelerate and close transactional and enterprise business within a geographic territory or defined set of accounts. Must perform a variety of tasks including product overviews, customised presentations and demonstrations, complex solution design, infrastructure surveys, proposal development, advanced product evaluations, proof of concepts, troubleshooting and product feature/benefit discussions.

Main Duties

• Present VMware product features and benefits to Managers and Director Level prospects as well as Systems Managers and Administrators
• Provide technical and strategic vision about the VMware product family and be able to describe customised solutions to address complex customer requirements, utilising VMware and partner products and professional services
• Must be able to describe VMware’s key messages and vision and discuss key benefits for our customers
• Must be recognised and utilised as a technical resource within the region
• Must maintain current knowledge of complete VMware product set and be able to describe key features and benefits of each
• Keeps abreast of developments within industry and the organization
• Establish positive working relationships – internal and external
• Acts as a VMware Product Advocate
• Proactively seek out new sales opportunities by developing new and existing technical relationships within accounts
• Evangelise current and future VMware products and technologies with an emphasis on enterprise desktops in large enterprise deployments and/or vertical solutions
• Proactively drive new and incremental business with the OEM and Channel Partners
• Ensure success of customer proof-of-concepts (PoCs)
• Documentation of client feature requests and issues
• Drive the design of customer oriented solutions using VMware
• Author white papers on technology and industry specific topics for use both internally and for customers
• Participate on a consistent basis in the SE discussion forum
• Assume the role of a mentor to other system engineers when appropriate
• Create training content for the SE organisation when appropriate

The role, responsibilities and geographical focus will change and develop over time along with the company’s rapid growth.

Key Interfaces

• Territory Manager(s) or Strategic Account Manager(s)
• Other SE’s
• Regional Manager

Required Skills

• Qualification in business or engineering discipline or equivalent training and industry experience
• Knowledge and demonstrated proficiency with at least one major server operating system (UNIX/Linux or Windows Server): good working knowledge of Windows Server and Desktop OSs
• Good understanding of Virtualisation concepts and competitive positioning knowledge is essential
• Strong understanding of Enterprise technology including SMP servers, storage arrays, storage networking, network protocols, and general connectivity in multi-platform enterprise environments
• Strong understanding of large (virtualized) enterprise desktop environments including application delivery and profile management solutions
• Open systems administration and management, technical sales or consulting experience Prioritising and organising skills
• Communicates effectively verbally including excellent presentation skills, (experience of presenting to large audiences e.g. seminars an advantage); communicates clearly in writing; strong relationship building skills
• Ability to build and present high quality product demonstrations to both technical and executive audiences
• Creative thinking ‘outside of the box’
• Demonstrates high ethics and integrity, is respected
• Ability to travel up to 60 percent of the time, including international if necessary

Before you join, VMware will require you to go through a pre-employment screening process. This means that we will want to verify your details and the information you have given us to ensure your suitability for a certain role considering its nature, seniority and other relevant factors.

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Our client, one of the most successful Construction Engineering Consultancy in Africa, is currently seeking a Railway Cost Estimator to join their team on an industrial project. The role involves working in a dynamic team and playing a key role in helping to win tenders for a range of contracts, bulk earthworks, rail, highways and bridges.

Candidate's requirements:
Experience as Civil Engineer is required
5 to 10 years of experience
Relevant experience in railways and trails projects estimation
Fluency in English
Computer and software skills
Good communication skills
Good team player
Tendering
Preparing Temporary Works Schemes
Preparing Method Statements
Your working experience will include:
Metro / Stations
Light Railway
Above ground works (elevated)
Traffic Diversions

On offer for the right candidate is an attractive remuneration with the opportunity to work in a qualified team and a great environment.
If you work as a Railway Cost Estimator and this position does not suit, please forward on your CV and I will be in contact straight away as we currently have numerous opportunities with our clients throughout the Africa.

When applying for the position, please send a CV/resume in Microsoft word format as plain as possible with as much information related to the position with regards to duties. State your marital status, dependants and current income.

Salary/Benefits
Generous and internationally competitive salaries/rates and benefits including air fares and living out allowances.

If you have the skills and expertise for this role, please forward your CV to us or if you are looking for a different role please visit our website for more opportunities.

ONLY SHORTLISTED CANDIDATES WILL BE CONTACTED

Shane Jacoby
CA Global
Engineering Recruitment
T: +27 21 551 5340
South Africa, Cape Town
GMT: +2 Hours

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MICROSOFT Premier Field Engineer for Development Technologies JOB DESCRIPTION

Purpose of Workgroup (PFE)

Through trusted advisor relationships and through the optimization and successful implementation of technology, Premier Field Engineering helps to accelerate customer adoption and productive use of Microsoft products.

Premier Field Engineers provide reactive and proactive support to Enterprise Customers for the most technically complex or politically sensitive support situations in Microsoft.

Job’s Purpose

Be the single-point of contact to provide high quality reactive & proactive dedicated developer support to strategic Microsoft Services customers to build and maintain Microsoft based solutions using Microsoft Development technologies.

Key Accountabilities

Responsibilities:

• Managing a diverse and frequently complex scope of services engagements

• Supporting customer development teams in their development projects by providing technical guidance and solving technical problems

• Deliver customized training focused on emerging solution with all products included to improve customer readiness.

• Acting as technical or business resource for broad and complex issues, and may be assigned to strategic accounts

• Develop and implement strategies for providing proactive support resulting in fewer incidents, increased availability, or accelerated deployments.

• Working with management when necessary, to resolve sensitive account issues

• Strategically analyzing the risks, benefits, and opportunities of various solutions as needed

• Develop a relationship with technical directors or lead architects for the technology you support resulting in more participation in planning and improved satisfaction in support.

• Partner with the TAM and the V-Team to effectively manage hot-sites including documented action plans and daily status updates for the customer and Microsoft management.

Key Success Criteria

Customer Satisfaction & Support contract renewal

Knowledge, Skills and Experience

1) Essential Experience

The ideal candidate should have at least 6 years experience with several MSFT Enterprise products with strong development experience. Hands on experience in last two versions of Sharepoint Server is a must. Customer relationship skills is also very important for this position.

2) Technical/Functional Skills

MOSS experience is a must,

Minimum 6 years of relevant working experience in areas like;

Database Technologies (Microsoft SQL Server, SSIS, SSAS, SSRS),

Developer Technologies (.NET Framework, ASP.NET, Web Services, XML),

Developer Products (Microsoft Visual Studio) and Office System Development Tools

3) Personal Attributes/Interpersonal Skills

• The role requires an individual who is resourceful, confident under pressure, and has demonstrated skill in task prioritization, crisis management and expectation management.

• The role requires both broad and deep technology knowledge, and the ability to help architect systems which provide end-to-end technology solutions to business problems.

• It is essential to have a passion for customer which is demonstrated through professionalism and striving for excellence in all aspects of the customer/partner experience.

• Demonstrated ability to engage in senior level technology decision maker discussions

• Deep experience with the design, development and troubleshooting/debugging of core Microsoft (competitive technology is an asset) software systems.

• Demonstrated ability in achieving customer and partner satisfaction

4) Qualifications

• 4 year technical degree, plus minimum 6 years experience on enterprise project experience in systems development, including enterprise architecture.

• Demonstrated technical competence: MOSS, IIS and MS development platforms

• MCSD or other applicable advanced certification is a Plus.
Job Segments: .NET, Customer Service, Customer Service Representative, Database, Developer, Engineer, Engineering, Information Technology, IT Architecture, QA, Quality, Quality Assurance, Sharepoint, SQL, Technology

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Location: Johannesburg, South Africa.
Industry: Mining Services company

Responsibilities:
Market and sell a range of mining chemicals, floculents and reagents to the mining industry in Africa.
Identify new business opportunities
Develop business and grow sales footprint in Africa in the mining and related industries
Take responsibility for SHE
Implement and train customers and staff in handling hazardous materials and products
Form part of a dynamic international team who are leaders in the field of mining chemicals and explosives
Establish sound Customer relationships and vendor and distribution channels,
Monitor and upgrade existing distribution contracts and transporter contracts
Manage staff, report generation, pipelines, forecasts, Budgets and expenses.
Achieve sales growth and sales budget for the region.

Applicants must have Degree in chemical engineering, mineral processing or any of the engineering sciences related to the mining or mineral processing industry.
At least 10 yrs sales and marketing experience with at least 7 or more yrs gained in Africa in the mining industry,
Strong commercial ownership and knowledge
An understanding of chemicals and the application in mineral processing.
Product knowledge will be provided for candidates who do not have the specific product knowledge.

Applicants from the petrochemical industry would also be considered as long as they have experience in developing business in Africa in the mining industry.

Please help us monitor our job postings by providing us feedback on this job. If you feel this job is miscategorized or some type of spam please let us know. Once a job has been reported to us, we will investigate it further and make the appropriate adjustments. If you require a response please submit your question or concern to our Customer Service Department

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Lucrative, Outstanding Senior hands-on managerial expatriate opportunity to based in Johannesburg, South Africa with an international consumer and restaurant
appliance manufacturer.

They seek an experienced Electro-Mechanical guru with /- 15years experience in sheet metal design and appliance design of white consumer goods or appliances that include any of the following types of equipment (Griddles, Sandwich Press (Flat Plate, Panini), Convection Ovens, Waffle Bakers, Coffee Warmers, Dip-A-Lait, Chip Dump Electric, Food Warmers, Bain Maries, Proofing Cabinets, Deep Fat Fryers (Electric & Gas), Frozen Chip Fryers, Fryer Donught, Hot Food Bar, Multi-Toaster Electric, Pizza Conveyors, Rotisseries, Stove Tops, Water Urns etc).

Extensive sheet metal processing experience, including a working understanding of sheet metal bending allowances, welding and tolerances are the main skills sought as well as extensive solidworks or equivalent CAD systems experience.

For a confidential discussion contact or mail a detailed CV referencing the above to Tinashe Hove of Strategic Global Recruitment at email address below.

Please help us monitor our job postings by providing us feedback on this job. If you feel this job is miscategorized or some type of spam please let us know. Once a job has been reported to us, we will investigate it further and make the appropriate adjustments. If you require a response please submit your question or concern to our Customer Service Department

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Define market growth opportunities allowing P&SS to maximize revenue from existing customers as well as developing new customers.
Work to understand and maximize opportunities through existing channels as well as identify new potential channels to market;
Research competitive environment to drive pricing strategy;
Develop a service strategy for all P&SS products in the Africa region including identifying and developing 3rd party service shops, developing product support strategies, defining appropriate in country stocking levels, etc.
Develop Multi-Generational Product Plan (MGPP) for Large Haul Truck Electric Drive System Product line;
Developing relationships with major mining customers active in the region;
Manage all aspects of successfully bringing products to market including defining target cost, market price, value stories, target markets/regions, launch programs / customers, etc.;
Facilitate the proper application of Transportation resources in support of our customers, agents and partners
Meet all commercial commitments by assuring cross functional resources from Engineering, Supply Chain and Commercial functions are being applied to meet timelines as committed

PLEASE NOTE: The position may require extensive travel.

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Organization : Corporate Staff Groups

Primary Location : EMEA-ZA-GT-Johannesburg

Job Type : Experienced

Description

For more than 100 years, 3M has been a company that delivers both sustainable growth and consistent results. Today is no exception. We are making great progress toward inventing a new future for 3M - a future of faster growth and increased competitiveness, while continuing to deliver superior results.

The position of Technical Manager (South Africa) is located at 3M South Africa, which is situated at Woodmead, a subsidiary responsible for the marketing and sales of a diversified range of products into Sub-Saharan Africa for the global corporation. To continue its growth in the region, the subsidiary has adopted a market focused strategy and is recruiting for this position to give effect to its business objectives. Applications are invited from suitably qualified persons who enjoy working in a challenging, energetic environment and meet the requirements as indicated.

The Technical Manager (South Africa) will be responsible for but not limited to the following specific duties:

1. Connect customers to 3M products and solutions: ? Establish a process for driving high impact customer projects through local technical service ? Promote efficient application development (ePAD) & replication (GMPO) in the technical service community ? Ensure effective use of the Woodmead CTC as a business tool to build customer intimacy & drive growth

2. Drive growth through impactful new product introductions: ? Prioritize & resource (with CBLs) the Local and Global Top 10 new product initiatives by Big B ? Lead effective NPI execution through the use of the local eNPI process & gate review discipline ? Establish the Global New Products Portal (aka. GADB) as the country control plan for new product growth

3. Build a robust, market driven, new product pipeline: ? Create a dynamic hoppering process for capturing local new product needs based on local VOM ? Address portfolio gaps with global, imported product replication & localized new products (in / outsourced) ? Build a new product pipeline which meets the total growth objective

4. Leadership of the technical organization in South Africa ? Ensure alignment of the technical resources in S. Africa (& Regional) with the top growth opportunities ? Build a professional, technical service organization which is networked globally ? Lead the MTR/EC&DP process for technical service & implement individual development plans

Qualifications

1. Education: ? Degree in Science or Applied Science, industrial experience 2. Experience: ? 7+ years in a technical function. ? Cross cultural & cross functional leadership experience. ? Customer exposure and business process experience. ? Direct people management experience. 3. Knowledge: ? Business acumen. ? Understanding of 3M businesses and target markets (desirable but not essential). ? In depth knowledge of selected 3M relevant technologies (desirable but not essential). ? Management of technical and business priorities. ? Familiarity with six sigma methodologies - DMAIC & DFSS (desirable but not essential). 4. Language: ? Fluent in English. 5. Key Capabilities: ? People management skills. ? Drive and enthusiasm. ? Good customer and inter-personal contact. ? Good communication skills (written and oral). ? Project management abilities. ? Analytical skills and problem solving. ? Well-developed IT skills.

Employment Statement Apply now for this exciting opportunity with 3M. 3M is an equal opportunity employer!

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Premier Field Engineer - Platform (AD)

Role Purpose:

- To provide Onsite Support Services and Incident Prevention Services to Microsoft Premier Customers.

- Build very successful relationships with your customer through the delivery of a high-quality technical engagement in a specific technology area.

- Delivery of an excellent service is essential to promoting the Onsite services as the most customer focused offering available.

- The engagements may be short-term demand-led or longer term engagements with a dedicated customer.

- Team/ Department Mission As part of the Customer Service and Support (CSS) the Premier Filed Engineering Services organization delivers Rapid Onsite Support Services and Incident Prevention Services to MS Enterprise customers.

- The PFE engineers help Premier customers during the “operate” and “improve” phase of the MS product usage.

- The Support Service can be proactive for workshop and SKU service delivery and reactive as well as response on critical situations.

- Increase service availability for Microsoft’s Enterprise Customers by providing proactive support consulting in a specific product or Technology area.

Key Accountabilities:

- Use an adequate technical expertise in troubleshooting to support reactive cases.

- Deliver proactive onsite support and knowledge transfer to the customer.

- Drive on preventing incidents during your customer visits.

- Deliver SKU services and customized workshops.

- Drive high customer satisfaction on GTSC support incidents.

- Maintain deep knowledge of latest products and configurations of Enterprise Customers by continuously increasing technical knowledge.

- Achieve high levels of customer satisfaction.

- Deliver technical workshops, presentations and documents.

- Maintain your accreditations.

- Collaborate with Microsoft teams to deliver a high quality service.

- Work with Microsoft support engineers using knowledge of your customer’s environment to accelerate problem resolution.

- Manage customer expectations and deliver a service in line with contractual obligations.

- Develop and deliver new services to exceed customer expectations.

- Take responsibility for the Microsoft engagement and your own self development.

- Work within Microsoft account teams on strategic customer deployments which may extend outside business hours.

Key Success Criteria:

- Achievement of personal and team objectives.

- Customer and account team feedback.

- Ongoing feedback through appraisals - Regular 1:1s with team manager - Yearly formal review - Alignment with Microsoft values.

Knowledge, Skills and Experience:

- Face-to-face customer engagement skills.

- At least 2 years experience supporting Enterprise customers with.

- Excellent written, oral and presentation skills.

- Strong English

- Awareness of corporate environments and their business requirements

- Experience with MS Windows 2000 and/or 2003 servers

- Understanding of the following technologies is desirable

- MS Cluster services; Terminal services, networking technologies Personal Attributes

- Demonstrated aptitude for providing exceptional customer service

- Strong team participant and involvement in team workload and activities.

- Integrity and honesty

- Open and respectful with others

- Willing to take on big challenges

- Passion for customers, partners and technology

- Accountable for commitments, results and quality

- Self-critical, questioning and committed to personal excellence.

Qualifications:

- MCSE certification or job experience.

- Degree qualification or equivalent experience.

- ITIL/Service Management experience or 3rd level support experience.

- Special Requirements/Additional Information e.g. Language skills

- The majority of time will be spent on customer sites.

Therefore the following requirements are essential :

o Full driving license

o Ability to travel

o At least 4 days per week at customer site.

o Availability to work outside of business hours when required as agreed on before.
Job Segments: Consulting, Creative, Customer Service, Customer Service Representative, Engineer, Engineering, Field Engineer, Service, Technology, Web Design

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Premier Field Engineer - SCOM

Global PFE Mission Statement

Premier Field Engineering (PFE) provides technical leadership for Premier customers around the world to promote health in their IT environments through onsite, remote and dedicated support services. As part of Customer Service and Support (CSS), PFE partners with Commercial Technical Support and Enterprise Services to strengthen the Microsoft Services Field Engineering capability worldwide.

What does this mean?

- Premier Field Engineering (PFE) is part of Microsoft’s Services Organisation.

- PFE provide various services to our Enterprise customers to increase systems availability, resolve critical issues, and ultimately improve the health of our customers’ environments.

- We work with experienced technical staff to ensure they have the skills to troubleshoot and maintain their solution in line with Microsoft best practices.

- When things do go wrong we provide rapid on site expertise to resolve critical situations Premier Field Engineering (PFE) delivers onsite and dedicated services for Microsoft’s Premier customers around the world.

PFE Delivers

- Onsite proactive and reactive services to our Premier customers around the globe

- Short term engagements through Rapid Onsite Support and proactive engagements (technology workshops & health checks)

- Long term engagements with Dedicated Support Engineering

Services delivered by highly skilled engineers with deep technical expertise

Interested?

So do you want to be part of this new and exciting part of the business? Proactively working with Microsoft’s Premier enterprise customers, enabling them to make the most out of their technology to move their business forward?

We need individuals that:

- Possess deep technical expertise in at least one technical specialty and can solve complex technical problems through sound, creative troubleshooting. You will also need to be able to examine possible workarounds and escalations as required.

- Set an example of excellence as a Microsoft representative, enhancing the company's image and reputation through your credibility, preparation, commitment and first-class delivery.

- Demonstrate strong communication skills; ability to develop strategic ongoing customer relationships, gain trust and respect for the company. Engineers must also possess strong technical writing, presentation and training skills.

- Enjoy team work, and actively contribute to their peer group as well as our customer account teams.

- Communicate at various levels from CIO to the technical staff on the ground.

Experience:

- Experience in the enterprise customer arena

- Face-to-face customer engagement skills

- Excellent written, oral and presentation skills

- Troubleshooting knowledge & skills

- MCSE qualification

- Degree qualification or equivalent experience

- Good understanding of ITIL/Service Management

Technology:

- Manageability- Operations Manager 2007 and Microsoft Operations Manager 2005

- Manageability Premier Field Engineers should be experienced in implementing, operating, tuning and troubleshooting enterprise Operations Manager 2007 \ 2005 system solutions.

- While our key relationships are typically with our customers’ 3rd / 4th line infrastructure support teams, Manageability Premier Field Engineers will also find themselves working with engineering teams, so need to be confident working at this level.

The Manageability (Operations Manager 2007 \ 2005) role requires depth knowledge in a number of the following technologies / areas:

- Operations Manager 2007 and 2005 Architecture

- Audit Collection Services

- Management pack configuration, development and structure

- Strong troubleshooting skills and experience

- Fundamental Windows Operating System knowledge - WMI, performance monitoring.

- Fundamental networking knowledge - IP, DHCP, DNS, WINS etc.

- Fundamental SQL knowledge - Configuration and SQL Reporting

The following areas may also be beneficial:

- Knowledge of Microsoft clustering

- Knowledge of hardware virtualisation technologies

- Knowledge of XML

- A working knowledge of AD.

- A working knowledge of PowerShell.

- A working knowledge of Vbscript.
Job Segments: Creative, Customer Service, Customer Service Representative, Database, Developer, Engineer, Engineering, Field Engineer, Service, SQL, Technical Support, Technical Writer, Technology, Web Design, XML

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