Customer Service Representative

Responsibilities:

• Welcomes on-site visitors, determines nature of business, and announces visitors to appropriate personnel.


• Answers incoming telephone calls, determines purpose of callers, and forwards calls to appropriate personnel or department.


• Reviews information provided by clients, assist clients in accessing computer applications, and may explain various program requirements.


• Receives, sorts, and routes mail.


• Furnishes standardized information upon request.


• Maintains fax machines, assists users, sends faxes, and retrieves and routes incoming faxes.


• Reviews, verifies client information in the Work Force Management System (WFMS) and the Indiana Client Eligibility System (ICES).


• Prepares and maintains assigned files.


• Operates office machinery related to general office activity, such as computer, copier, calculator and FAX machine.


• Reports on a daily basis the number of clients assisted and the type of assistance provided.


• Performs other duties as assigned.

Qualifications:

• High school diploma or equivalent.


• Recent experience in a clerical role/customer service.


• Proven job stability.


• Customer service oriented.


• Strong desire to help others.


• Computer knowledge.


• Ability to gather information from client.


• Ability to maintain confidentiality.


• Ability to provide appropriate information to clients and visitors.


• Ability to operate a variety of office equipment.


• Ability to communicate effectively displaying courteous behavior both in person and on the telephone.


• Performs moderately complex tasks following established procedures and practices.

References and background check required. Knowledge Services participates in E-Verify.