TSI Business Management Service & Pipeline Sr. Associate - AT&T - Brazil, IN

This role has responsibility for all aspects of Service Management within TSI working as part of a global virtual team. The focus will be on critical sites and services in multiple countries but with focus on services delivered in Mexico and Europe due to recent and planned expansion there.

The successful candidate will have a strong IT technical background (to degree level or by several years of working in a technical IT role) and may have applied that knowledge in a previous Service Management role in a large organization. A qualification in the ITIL framework is highly desirable as you will be responsible for applying and developing process strategies and concepts.

The role will be responsible for developing and applying the Service Management strategy across the organization working with Project Teams, Engineers and Managers across all technologies, geographies and time zones.

Included is responsibility will be to drive service and process excellence, and delivery of new functionality, by being the customer advocate within TSI