Account Manager Job (Av Nacoes Unida, Sao Paulo, Brazil-Sao Paulo-BRA)

Description

Account Manager

Purpose

To maximize customer satisfaction, manage and grow revenue and achieve company's strategic objectives with accounts under management.

Key Responsibilities

Owns and manages customer relationship, ensures delivery of great service to the account, defines account strategy and owns the plan (manages revenue). Accountable for retention of existing revenue and delivery of overall revenue growth. Focuses on customer's satisfaction, knows the customer's business and workflows, develops proper contact network within accounts.

Identifies new opportunities, lead sells 'core' desktop products. Acts as a single point of contact for the client provides escalation path from and to Service. Attends to customer issues promptly. Owns account information in relevant CRM systems.Required Knowledge and Skills

- Bachelor's degree required, business-related discipline preferred.
- Ability to listen intently to clients and co-workers.
- Excellent presentation, oral/written communication and organizational skills.
- Strong problem-solving and analytical skills.
- Public speaking and presentation skills.

Professional Skills

Excellent financial market and industry knowledge required 5 years experience with business processes: pricing, trading, settlement, operations etc. Customer experience welcome: trading, broking, buy side, international bank etc.

Knowing Markets and Competitors

Achieving Results

- Consistently achieves revenue and sales targets
- Consistently achieves non-revenue strategic objectives
- Effective in managing opportunities that require engagement of a bigger team
- Understands cost of sales, knows how to manage resources effectively

Focusing on Customers

Takes clear step

- Drives internal groups to a resolution of issues that cause customer problems and dissatisfaction

- Constantly deepens knowledge of customers' business, workflows and priorities to spot or develop value-adding opportunities and prevent loss of business

- Builds and maintains wide relationship network engaging with senior executives across client's organization
Responds to customer queries within 24 hours, works with Service and Product Owners to resolve customer issues within the agreed response time

- Deep knowledge of financial instruments

- Interprets market trends that impact Thomson Reuters and customer organisation's business, feeds it back to segments / marketing to develop a value proposition

- Able to demonstrate to a client the benefits of premium and strategic products

- Able to discuss with a client the benefits of technology applied in a product/solution

- Correctly specifies customer requirements

- To make a compelling case and articulates clearly the unique business value of Thomson Reuters products & solutions matching customer needs

- To influences customer to realise the need to change, the need for a solution and potential pay-offs of solution

- To identify the key decision makers, understands where they are in the buying cycle, establishes ways to influence them within ethical guidelines

- To develop effective plans for sales campaigns

Thomson Reuters employees take pride in providing our customers around the world with information that is timely, accurate, unbiased and trusted. We have a profound respect for the professions and customers we serve and define our success in terms of their success. Our work environment is dynamic, innovative and entrepreneurial. We have a result-oriented culture that demands excellence, agility, and the desire to move quickly and precisely to seize opportunities. Our environment is both challenging and supportive - we give employees the opportunity to develop their skills and do their best work.

Thomson Reuters values diversity of culture and thought and seeks talented, qualified employees in all its operations around the world regardless of race, gender, national origin, religion, sexual orientation, disability, age or any other protected classification under country or local law.

Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer.

Job: Sales
Primary Location: Brazil-Sao Paulo-BRA-Sao Paulo-Av Nacoes Unida
Organization: Markets Americas Sales
Schedule: Full-time
Education Level: Bachelor's Degree (±16 years)
Job Type: Standard
Shift: Day Job

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