Description

The Client Specialist Retentionacts as the key contact to develop end user relationships for "high and mid-tier" Reuters' clients. The Client Specialist Retention will provide a coordinated effort to proactively train the end user base to ensure client retention, growth, and satisfaction for Thomson Reuters' products.

- This individual contributor is the key contact for end users of high and mid-tier clients. The Client Specialist Retention partners with the sales account teams to develop and execute account plans to retain and expand Thomson Reuters existing accounts and ultimately grow revenue.
- Build and maintain strong relationships with influential site contacts and end users at assigned client organizations to understand the client's business issues and to ensure client satisfaction. During regular clients visits, ensure that client's needs are met and issues are resolved appropriately. Customize a delivery strategy and map out which team members should be on the client site.
- Ensure clients are proactively trained and updated on new features/functionality/content pertinent to their role by directly providing onsite training as needed or by project managing and coordinating the proper level of resources within Thomson Reuters Training for service delivery.
- Pro-actively provide feedback on clients' use of both Thomson Reuters and competitive products and services, future service needs, and market trends.
- Promote a blended learning strategy to clients, including Elearning, Thomson Reuters Academy. Also, help promote and coordinate these blended efforts.
- Continually increase knowledge of market factors affecting their clients by utilizing both internal and external sources and keeping abreast of industry/markets.
- Update CRM database with relevant information and activities at client organizations.
- Report on activities to Thomson Reuters CS Team Leader.

Qualifications

- 1 to 2 years experience in one of the market segments or financial services.
- A good overall understanding of the financial markets.
- An understanding knowledge of customer business needs and workflows.
- Strong Customer Service Skills, the ability to create and build client relationships.
- Excellent listening and negotiation skills.
- Understanding of trading floor technology; including data applications.
- Knowledge Thomson Reuters products: 3000Xtra, Reuters Trader for Latam, Reuters Knowledge, Thomson One Analytics, Thomson One Banker, Thomson One IR, Thomson One IM, Datastream
- Excellent verbal and written Portuguese communication skills, a creative approach to communicating with clients, sales and other members of Thomson Reuters Training.
- Ability to work as a member of a team.
- Ability to engage and organize peers to deliver training to the end users.
- Ability to multi-task and function in a time sensitive environment.
- Strong organizational skills.

At Thomson Reuters, we deliver intelligent information quickly and efficiently, so professionals have knowledge to act. We combine industry expertise with innovative technology to deliver critical information to leading decision makers in the financial, legal, tax and accounting, intellectual property and scientific, healthcare, and media markets, powered by the world's most trusted news organization.

At Thomson Reuters, we believe what we do matters. We are passionate about our work, inspired by the impact it has on our business and our customers. As a team, we believe in winning as one - collaborating to reach shared goals, and developing through challenging and meaningful experiences. With over 60,000 colleagues in more than 100 countries, we work flexibly across boundaries and realize innovations that help shape industries around the world. Making this happen is a dynamic, evolving process, and we count on each employee to be a catalyst in driving our performance - and their own.

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, gender, national origin, religion, sexual orientation, disability, age, or any other protected classification under country or local law. Thomson Reuters is an Equal Employment Opportunity/Affirmative Action Employer.

Intrigued by a challenge as large and fascinating as the world itself? Come join us.

To learn more about what we offer, please visit careers.thomsonreuters.com.

More information about Thomson Reuters can be found on thomsonreuters.com.

Job: Sales
Primary Location: Brazil-Sao Paulo-BRA-Sao Paulo-Av Nacoes Unida
Organization: Markets RDE Accounts
Schedule: Full-time
Job Type: Standard
Shift: Day Job

View the original article here

Description

Client Specialist Retention

The Client Specialist Retentionacts as the key contact to develop end user relationships for "high and mid-tier" Reuters' clients. The Client Specialist Retention will provide a coordinated effort to proactively train the end user base to ensure client retention, growth, and satisfaction for Thomson Reuters' products.

- This individual contributor is the key contact for end users of high and mid-tier clients. The Client Specialist Retention partners with the sales account teams to develop and execute account plans to retain and expand Thomson Reuters existing accounts and ultimately grow revenue.
- Build and maintain strong relationships with influential site contacts and end users at assigned client organizations to understand the client's business issues and to ensure client satisfaction. During regular clients visits, ensure that client's needs are met and issues are resolved appropriately. Customize a delivery strategy and map out which team members should be on the client site.
- Ensure clients are proactively trained and updated on new features/functionality/content pertinent to their role by directly providing onsite training as needed or by project managing and coordinating the proper level of resources within Thomson Reuters Training for service delivery.
- Pro-actively provide feedback on clients' use of both Thomson Reuters and competitive products and services, future service needs, and market trends.
- Promote a blended learning strategy to clients, including Elearning, Thomson Reuters Academy. Also, help promote and coordinate these blended efforts.
- Continually increase knowledge of market factors affecting their clients by utilizing both internal and external sources and keeping abreast of industry/markets.
- Update CRM database with relevant information and activities at client organizations.
- Report on activities to Thomson Reuters CS Team Leader.

Qualifications

REQUIRED SKILLS, KNOWLEGDE AND EXPERIENCE:

- BS/BA required or equivalent work experience.
- 1 to 2 years experience in one of the market segments or financial services.
- A good overall understanding of the financial markets.
- An understanding knowledge of customer business needs and workflows.
- Strong Customer Service Skills, the ability to create and build client relationships.
- Excellent listening and negotiation skills.
- Understanding of trading floor technology; including data applications.
- Knowledge Thomson Reuters products: 3000Xtra, Reuters Trader for Latam, Reuters Knowledge, Thomson One Analytics, Thomson One Banker, Thomson One IR, Thomson One IM, Datastream
- Excellent verbal and written Portuguese communication skills, a creative approach to communicating with clients, sales and other members of Thomson Reuters Training.
- Ability to work as a member of a team.
- Ability to engage and organize peers to deliver training to the end users.
- Ability to multi-task and function in a time sensitive environment.
- Strong organizational skills.
Thomson Reuters employees take pride in providing our customers around the world with information that is timely, accurate, unbiased and trusted. We have a profound respect for the professions and customers we serve and define our success in terms of their success. Our work environment is dynamic, innovative and entrepreneurial. We have a result-oriented culture that demands excellence, agility, and the desire to move quickly and precisely to seize opportunities. Our environment is both challenging and supportive - we give employees the opportunity to develop their skills and do their best work.

Thomson Reuters values diversity of culture and thought and seeks talented, qualified employees in all its operations around the world regardless of race, gender, national origin, religion, sexual orientation, disability, age or any other protected classification under country or local law.

Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer.

Job: Sales
Primary Location: Brazil-Sao Paulo-BRA-Sao Paulo-Av Nacoes Unida
Organization: Markets RDE Accounts
Schedule: Full-time
Education Level: Bachelor's Degree (±16 years)
Job Type: Standard
Shift: Day Job

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View the original article here

Description

Reuters Electronic Trading is a comprehensive Foreign Exchange and Money Markets trading solution for financial institutions around the world. It can be deployed internally or as a hosted service and includes a powerful multi-asset class trading engine. Reuters Electronic Trading has two major components: Automated Dealing and Limit Order Management. These can be run independently, or in tandem to provide a competitive, powerful and flexible trading capability.

The Client Service team provides expert technical and functional support for the application and infrastructure, liaising with investment banks' business & technical staff and working with developers, product managers and internal business owners to provide an exceptional level of service to all internal and external customers. Thomson Reuters has a need to recruit a Client Service Specialist to service the expanding Latin American marketplace.

Responsibilities

Provide first and second line technical and functional support for a mature, complex FX/MM electronic trading application
Use a wide range of technical skills including Unix, SQL, XML and Java to troubleshoot problems
Use acquired business knowledge to advise on implementation of investment banks' business processes
Provide basic project management for new implementations
Communicate professionally with investment banks' IT and business staff
Research problems thoroughly, test solutions and make recommendations to customersUnderstand client/server applications
Have a basic understanding of Unix and SQL
Display the lateral thinking required to solve complex technical problems
Be able to write clear, professional and timely responses to customer questions
Have a positive, helpful approach to serving customers and assisting colleagues
Must be able to speak either Spanish or Portuguese and have excellent written and spoken English

Desired skills

Strong Unix command line skills
Good SQL skills (can make complex queries - DBA skills not required)
Good knowledge of TCP/IP networks and HTTP(S)
A firm grasp of IT security issues
Experience of writing Java applications

Education

Educated to degree level, preferably in a technical subject (e.g. Computer Science, Engineering, Physical Sciences)

Additional information

This role requires candidates to be able to work unsocialble hours or at weekends on occasion.

Job: Professional/Consulting Services
Primary Location: Brazil-Sao Paulo-BRA-Sao Paulo-Av Nacoes Unida
Organization: Markets Transactions
Schedule: Full-time
Education Level: Bachelor's Degree (±16 years)
Job Type: Standard
Shift: Day Job

View the original article here

Description

Reuters Electronic Trading is a comprehensive Foreign Exchange and Money Markets trading solution for financial institutions around the world. It can be deployed internally or as a hosted service and includes a powerful multi-asset class trading engine. Reuters Electronic Trading has two major components: Automated Dealing and Limit Order Management. These can be run independently, or in tandem to provide a competitive, powerful and flexible trading capability.

The Client Service team provides expert technical and functional support for the application and infrastructure, liaising with investment banks' business & technical staff and working with developers, product managers and internal business owners to provide an exceptional level of service to all internal and external customers. Thomson Reuters has a need to recruit a Client Service Specialist to service the expanding Latin American marketplace.

Responsibilities

Provide first and second line technical and functional support for a mature, complex FX/MM electronic trading application
Use a wide range of technical skills including Unix, SQL, XML and Java to troubleshoot problems
Use acquired business knowledge to advise on implementation of investment banks' business processes
Provide basic project management for new implementations
Communicate professionally with investment banks' IT and business staff
Research problems thoroughly, test solutions and make recommendations to customersUnderstand client/server applications
Have a basic understanding of Unix and SQL
Display the lateral thinking required to solve complex technical problems
Be able to write clear, professional and timely responses to customer questions
Have a positive, helpful approach to serving customers and assisting colleagues
Must be able to speak either Spanish or Portuguese and have excellent written and spoken English

Desired skills

Strong Unix command line skills
Good SQL skills (can make complex queries - DBA skills not required)
Good knowledge of TCP/IP networks and HTTP(S)
A firm grasp of IT security issues
Experience of writing Java applications

Education

Educated to degree level, preferably in a technical subject (e.g. Computer Science, Engineering, Physical Sciences)

Additional information

This role requires candidates to be able to work unsocialble hours or at weekends on occasion.

Job: Professional/Consulting Services
Primary Location: Brazil-Sao Paulo-BRA-Sao Paulo-Av Nacoes Unida
Organization: Markets Transactions
Schedule: Full-time
Education Level: Bachelor's Degree (±16 years)
Job Type: Standard
Shift: Day Job

View the original article here

Description

Reuters Electronic Trading is a comprehensive Foreign Exchange and Money Markets trading solution for financial institutions around the world. It can be deployed internally or as a hosted service and includes a powerful multi-asset class trading engine. Reuters Electronic Trading has two major components: Automated Dealing and Limit Order Management. These can be run independently, or in tandem to provide a competitive, powerful and flexible trading capability.

The Client Service team provides expert technical and functional support for the application and infrastructure, liaising with investment banks' business & technical staff and working with developers, product managers and internal business owners to provide an exceptional level of service to all internal and external customers. Thomson Reuters has a need to recruit a Client Service Specialist to service the expanding Latin American marketplace.

Responsibilities

Provide first and second line technical and functional support for a mature, complex FX/MM electronic trading application
Use a wide range of technical skills including Unix, SQL, XML and Java to troubleshoot problems
Use acquired business knowledge to advise on implementation of investment banks' business processes
Provide basic project management for new implementations
Communicate professionally with investment banks' IT and business staff
Research problems thoroughly, test solutions and make recommendations to customersUnderstand client/server applications
Have a basic understanding of Unix and SQL
Display the lateral thinking required to solve complex technical problems
Be able to write clear, professional and timely responses to customer questions
Have a positive, helpful approach to serving customers and assisting colleagues
Must be able to speak either Spanish or Portuguese and have excellent written and spoken English

Desired skills

Strong Unix command line skills
Good SQL skills (can make complex queries - DBA skills not required)
Good knowledge of TCP/IP networks and HTTP(S)
A firm grasp of IT security issues
Experience of writing Java applications

Education

Educated to degree level, preferably in a technical subject (e.g. Computer Science, Engineering, Physical Sciences)

Additional information

This role requires candidates to be able to work unsocialble hours or at weekends on occasion.

Job: Professional/Consulting Services
Primary Location: Brazil-Sao Paulo-BRA-Sao Paulo-Av Nacoes Unida
Organization: Markets Transactions
Schedule: Full-time
Education Level: Bachelor's Degree (±16 years)
Job Type: Standard
Shift: Day Job

View the original article here

Description

At Thomson Reuters, we deliver intelligent information quickly and efficiently, so professionals have knowledge to act. We combine industry expertise with innovative technology to deliver critical information to leading decision makers in the financial, legal, tax and accounting, scientific, healthcare, and media markets, powered by the world's most trusted news organization.

We are seeking an experienced Relationship Manager, ideally with experience in the financial markets, to provide value-added expertise (workflow solutions, consulting, guidance, learning) to allow end-users to extract the most value from their service and to drive revenue and build relationships and communities with end-users by understanding and fulfilling their business needs.

Major Responsibilities / Accountabilities
? Responsible for a "book" of business of desktop products and clients (including retention, growth, training and customer engagement), directly aligned with the account team
? Maintain desktop retention at client, as outlined in the account plan to include targeted training through the use of expert workflow management
? Drive large scale desktop sales including: (a) development & execution of on-site displacement programs (b) execute global campaigns, develop and deliver customer relevant content campaigns (c) enhance user experience through expert use of workflow management (market insight, idea generation, tools, tips to relevant end-users)Mandatory skills
? Solid industry related experience in financial markets
? Proven track record in a quota bearing sales environment

Desirable skills
? Training or related experience preferred

At Thomson Reuters, we believe what we do matters. We are passionate about our work, inspired by the impact it has on our business and our customers. As a team, we believe in winning as one - collaborating to reach shared goals, and developing through challenging and meaningful experiences. With over 55,000 colleagues in more than 100 countries, we work flexibly across boundaries and realize innovations that help shape industries around the world. Making this happen is a dynamic, evolving process, and we count on each employee to be a catalyst in driving our performance - and their own.

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, gender, national origin, religion, sexual orientation, disability, age, or any other protected classification under country or local law. Thomson Reuters is an Equal Employment Opportunity/Affirmative Action Employer.

Intrigued by a challenge as large and fascinating as the world itself? Come join us.

To learn more about what we offer, please visit careers.thomsonreuters.com.

More information about Thomson Reuters can be found on thomsonreuters.com.

Job: Sales
Primary Location: Brazil-Sao Paolo
Organization: Markets Investment Focused Accounts
Schedule: Full-time
Job Type: Standard
Shift: Day Job

View the original article here