Client Specialist 2 Job (Av Nacoes Unida, Sao Paulo, Brazil)

Description

The Client Specialist Retentionacts as the key contact to develop end user relationships for "high and mid-tier" Reuters' clients. The Client Specialist Retention will provide a coordinated effort to proactively train the end user base to ensure client retention, growth, and satisfaction for Thomson Reuters' products.

- This individual contributor is the key contact for end users of high and mid-tier clients. The Client Specialist Retention partners with the sales account teams to develop and execute account plans to retain and expand Thomson Reuters existing accounts and ultimately grow revenue.
- Build and maintain strong relationships with influential site contacts and end users at assigned client organizations to understand the client's business issues and to ensure client satisfaction. During regular clients visits, ensure that client's needs are met and issues are resolved appropriately. Customize a delivery strategy and map out which team members should be on the client site.
- Ensure clients are proactively trained and updated on new features/functionality/content pertinent to their role by directly providing onsite training as needed or by project managing and coordinating the proper level of resources within Thomson Reuters Training for service delivery.
- Pro-actively provide feedback on clients' use of both Thomson Reuters and competitive products and services, future service needs, and market trends.
- Promote a blended learning strategy to clients, including Elearning, Thomson Reuters Academy. Also, help promote and coordinate these blended efforts.
- Continually increase knowledge of market factors affecting their clients by utilizing both internal and external sources and keeping abreast of industry/markets.
- Update CRM database with relevant information and activities at client organizations.
- Report on activities to Thomson Reuters CS Team Leader.

Qualifications

- 1 to 2 years experience in one of the market segments or financial services.
- A good overall understanding of the financial markets.
- An understanding knowledge of customer business needs and workflows.
- Strong Customer Service Skills, the ability to create and build client relationships.
- Excellent listening and negotiation skills.
- Understanding of trading floor technology; including data applications.
- Knowledge Thomson Reuters products: 3000Xtra, Reuters Trader for Latam, Reuters Knowledge, Thomson One Analytics, Thomson One Banker, Thomson One IR, Thomson One IM, Datastream
- Excellent verbal and written Portuguese communication skills, a creative approach to communicating with clients, sales and other members of Thomson Reuters Training.
- Ability to work as a member of a team.
- Ability to engage and organize peers to deliver training to the end users.
- Ability to multi-task and function in a time sensitive environment.
- Strong organizational skills.

At Thomson Reuters, we deliver intelligent information quickly and efficiently, so professionals have knowledge to act. We combine industry expertise with innovative technology to deliver critical information to leading decision makers in the financial, legal, tax and accounting, intellectual property and scientific, healthcare, and media markets, powered by the world's most trusted news organization.

At Thomson Reuters, we believe what we do matters. We are passionate about our work, inspired by the impact it has on our business and our customers. As a team, we believe in winning as one - collaborating to reach shared goals, and developing through challenging and meaningful experiences. With over 60,000 colleagues in more than 100 countries, we work flexibly across boundaries and realize innovations that help shape industries around the world. Making this happen is a dynamic, evolving process, and we count on each employee to be a catalyst in driving our performance - and their own.

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, gender, national origin, religion, sexual orientation, disability, age, or any other protected classification under country or local law. Thomson Reuters is an Equal Employment Opportunity/Affirmative Action Employer.

Intrigued by a challenge as large and fascinating as the world itself? Come join us.

To learn more about what we offer, please visit careers.thomsonreuters.com.

More information about Thomson Reuters can be found on thomsonreuters.com.

Job: Sales
Primary Location: Brazil-Sao Paulo-BRA-Sao Paulo-Av Nacoes Unida
Organization: Markets RDE Accounts
Schedule: Full-time
Job Type: Standard
Shift: Day Job

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