Client Specialist, Trading Focus Job (Av Nacoes Unida, Sao Paulo, Brazil-Sao Paulo-BRA)

Description

Client Specialist Retention

The Client Specialist Retentionacts as the key contact to develop end user relationships for "high and mid-tier" Reuters' clients. The Client Specialist Retention will provide a coordinated effort to proactively train the end user base to ensure client retention, growth, and satisfaction for Thomson Reuters' products.

- This individual contributor is the key contact for end users of high and mid-tier clients. The Client Specialist Retention partners with the sales account teams to develop and execute account plans to retain and expand Thomson Reuters existing accounts and ultimately grow revenue.
- Build and maintain strong relationships with influential site contacts and end users at assigned client organizations to understand the client's business issues and to ensure client satisfaction. During regular clients visits, ensure that client's needs are met and issues are resolved appropriately. Customize a delivery strategy and map out which team members should be on the client site.
- Ensure clients are proactively trained and updated on new features/functionality/content pertinent to their role by directly providing onsite training as needed or by project managing and coordinating the proper level of resources within Thomson Reuters Training for service delivery.
- Pro-actively provide feedback on clients' use of both Thomson Reuters and competitive products and services, future service needs, and market trends.
- Promote a blended learning strategy to clients, including Elearning, Thomson Reuters Academy. Also, help promote and coordinate these blended efforts.
- Continually increase knowledge of market factors affecting their clients by utilizing both internal and external sources and keeping abreast of industry/markets.
- Update CRM database with relevant information and activities at client organizations.
- Report on activities to Thomson Reuters CS Team Leader.

Qualifications

REQUIRED SKILLS, KNOWLEGDE AND EXPERIENCE:

- BS/BA required or equivalent work experience.
- 1 to 2 years experience in one of the market segments or financial services.
- A good overall understanding of the financial markets.
- An understanding knowledge of customer business needs and workflows.
- Strong Customer Service Skills, the ability to create and build client relationships.
- Excellent listening and negotiation skills.
- Understanding of trading floor technology; including data applications.
- Knowledge Thomson Reuters products: 3000Xtra, Reuters Trader for Latam, Reuters Knowledge, Thomson One Analytics, Thomson One Banker, Thomson One IR, Thomson One IM, Datastream
- Excellent verbal and written Portuguese communication skills, a creative approach to communicating with clients, sales and other members of Thomson Reuters Training.
- Ability to work as a member of a team.
- Ability to engage and organize peers to deliver training to the end users.
- Ability to multi-task and function in a time sensitive environment.
- Strong organizational skills.
Thomson Reuters employees take pride in providing our customers around the world with information that is timely, accurate, unbiased and trusted. We have a profound respect for the professions and customers we serve and define our success in terms of their success. Our work environment is dynamic, innovative and entrepreneurial. We have a result-oriented culture that demands excellence, agility, and the desire to move quickly and precisely to seize opportunities. Our environment is both challenging and supportive - we give employees the opportunity to develop their skills and do their best work.

Thomson Reuters values diversity of culture and thought and seeks talented, qualified employees in all its operations around the world regardless of race, gender, national origin, religion, sexual orientation, disability, age or any other protected classification under country or local law.

Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer.

Job: Sales
Primary Location: Brazil-Sao Paulo-BRA-Sao Paulo-Av Nacoes Unida
Organization: Markets RDE Accounts
Schedule: Full-time
Education Level: Bachelor's Degree (±16 years)
Job Type: Standard
Shift: Day Job

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