Client Service Specialist (Sao Paulo) Job (Av Nacoes Unida, Sao Paulo, Brazil-Sao Paulo-BRA)

Description

Reuters Electronic Trading is a comprehensive Foreign Exchange and Money Markets trading solution for financial institutions around the world. It can be deployed internally or as a hosted service and includes a powerful multi-asset class trading engine. Reuters Electronic Trading has two major components: Automated Dealing and Limit Order Management. These can be run independently, or in tandem to provide a competitive, powerful and flexible trading capability.

The Client Service team provides expert technical and functional support for the application and infrastructure, liaising with investment banks' business & technical staff and working with developers, product managers and internal business owners to provide an exceptional level of service to all internal and external customers. Thomson Reuters has a need to recruit a Client Service Specialist to service the expanding Latin American marketplace.

Responsibilities

Provide first and second line technical and functional support for a mature, complex FX/MM electronic trading application
Use a wide range of technical skills including Unix, SQL, XML and Java to troubleshoot problems
Use acquired business knowledge to advise on implementation of investment banks' business processes
Provide basic project management for new implementations
Communicate professionally with investment banks' IT and business staff
Research problems thoroughly, test solutions and make recommendations to customersUnderstand client/server applications
Have a basic understanding of Unix and SQL
Display the lateral thinking required to solve complex technical problems
Be able to write clear, professional and timely responses to customer questions
Have a positive, helpful approach to serving customers and assisting colleagues
Must be able to speak either Spanish or Portuguese and have excellent written and spoken English

Desired skills

Strong Unix command line skills
Good SQL skills (can make complex queries - DBA skills not required)
Good knowledge of TCP/IP networks and HTTP(S)
A firm grasp of IT security issues
Experience of writing Java applications

Education

Educated to degree level, preferably in a technical subject (e.g. Computer Science, Engineering, Physical Sciences)

Additional information

This role requires candidates to be able to work unsocialble hours or at weekends on occasion.

Job: Professional/Consulting Services
Primary Location: Brazil-Sao Paulo-BRA-Sao Paulo-Av Nacoes Unida
Organization: Markets Transactions
Schedule: Full-time
Education Level: Bachelor's Degree (±16 years)
Job Type: Standard
Shift: Day Job

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