Cisco seeks an effective leader to join its Sales Service
organization in the role of Manager, Service Sales.
In this position, you will be a mentor and guide to your
team of sales professionals, provide planning and strategic
support, and serve as an authority for resolving issues in
escalated or highly complex sales situations. The ideal
candidate should have a comfort level with Solutions
Selling, Partner Management and Finances, an aptitude for
identifying customer needs and opportunities, and excellent
communication and coaching skills. This is a great
opportunity for someone with proven service experience to
lead a talented team that plays a vital role in the success
of a world-class enterprise at the forefront of today’s
networking technology industry.
The responsibilities of the Service Sales Manager are:
Reports to Director. Align Sales, Delivery, Product and
Extended teams to assist in achieving sales stretch
goals. Meet and exceed service bookings targets on a
weekly, monthly, quarterly and annual basis. Plan,
propose and participate in annual budget, staff and
business plan process to build team and achieve financial
goals. Recognize the importance of customer satisfaction
and empower the team to achieve the customer satisfaction
target with best-of-class support. Manage operation
expenses to meet the company financial goals. Manage the
service organization consisting of pre and post sales
support. Manage staff by providing performance feedback
and guidance in addition to annual salary and career
advancement review. Increase penetration of service
business in the Segments. Represent service organization
on service offerings, closing service business in major
accounts and influencing service offerings to meet
customer demands. Provide account management on focused
named new and renewal opportunities to ensure service
revenue and achieve the highest possible customer
satisfaction.
Field-based customer service and experience in a
high-technology environment is recommended. Experience in
Sales, Account and Partner management. Strong
understanding of Solutions, Networking Product
Applications and SW, Network Management and Service
Strategies. Ability to manage and direct sales strategies
to customers as well as channel partners. Team player,
with proven ability to manage by influence. Excellent
written, verbal communications and presentation skills
required. General understanding of legal contracts.
Strong skills in strategic planning, customer relations
and retention, contract development, negotiation, closing
skills. Support operations and business management.
Proven track record of collaboration across multiple
organizations in order to accomplish significant
achievements driving customer satisfaction and Cisco
revenue. Must be excellent communicator, team builder and
motivator with a proven ability to provide leadership
while exhibiting outstanding interpersonal communication
skills. Must be organized, self-motivated and have
ability and willingness to travel frequently.
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