Thursday, February 26, 2015

Client Services Manager - 2015





Cisco seeks an effective leader to join its Sales Service

organization in the role of Manager, Service Sales.

In this position, you will be a mentor and guide to your

team of sales professionals, provide planning and strategic

support, and serve as an authority for resolving issues in

escalated or highly complex sales situations. The ideal

candidate should have a comfort level with Solutions

Selling, Partner Management and Finances, an aptitude for

identifying customer needs and opportunities, and excellent

communication and coaching skills. This is a great

opportunity for someone with proven service experience to

lead a talented team that plays a vital role in the success

of a world-class enterprise at the forefront of today’s

networking technology industry.


The responsibilities of the Service Sales Manager are:

Reports to Director. Align Sales, Delivery, Product and

Extended teams to assist in achieving sales stretch

goals. Meet and exceed service bookings targets on a

weekly, monthly, quarterly and annual basis. Plan,

propose and participate in annual budget, staff and

business plan process to build team and achieve financial

goals. Recognize the importance of customer satisfaction

and empower the team to achieve the customer satisfaction

target with best-of-class support. Manage operation

expenses to meet the company financial goals. Manage the

service organization consisting of pre and post sales

support. Manage staff by providing performance feedback

and guidance in addition to annual salary and career

advancement review. Increase penetration of service

business in the Segments. Represent service organization

on service offerings, closing service business in major

accounts and influencing service offerings to meet

customer demands. Provide account management on focused

named new and renewal opportunities to ensure service

revenue and achieve the highest possible customer

satisfaction.



Field-based customer service and experience in a

high-technology environment is recommended. Experience in

Sales, Account and Partner management. Strong

understanding of Solutions, Networking Product

Applications and SW, Network Management and Service

Strategies. Ability to manage and direct sales strategies

to customers as well as channel partners. Team player,

with proven ability to manage by influence. Excellent

written, verbal communications and presentation skills

required. General understanding of legal contracts.

Strong skills in strategic planning, customer relations

and retention, contract development, negotiation, closing

skills. Support operations and business management.

Proven track record of collaboration across multiple

organizations in order to accomplish significant

achievements driving customer satisfaction and Cisco

revenue. Must be excellent communicator, team builder and

motivator with a proven ability to provide leadership

while exhibiting outstanding interpersonal communication

skills. Must be organized, self-motivated and have

ability and willingness to travel frequently.





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