Customer Support Engineer in BR-São Paulo ManpowerGroup - 2015

Responsibilities:

To secure high quality customer relationship, leading to

increased customer satisfaction and renewal of service

contracts.

To work together and communicate effectively with all

departments in order to maintain a good level of interaction

within the field and within the office to quickly inform and

advise customers on all service operations, plan changes,

delays, cost overruns, safety and environmental issues,

etc.

To be commercially aware of the contract’s financial

performance and requirements and inform /escalate cost

overruns, requests out of scope and transition to new

contracts.

Act as counterpart to customer’s responsible

manager
Own the contract making sure that Vestas delivers

according to the scope of the contract.

Own, manage and record all customer issues in a

systematic way, using available tools.

Insure correct information in SAP related to contractual

obligations, quotations, invoicing etc.
Report to Service Manager.