Restaurant Captain - Hilton Barra Rio de Janeiro job, - 2015

Work Location:

Hilton Barra Rio de Janeiro

A Restaurant Captain with Hilton Barra Rio de Janeiro is

responsible for assisting the Restaurant Manager in managing

the Restaurant service to consistently high standards.

Effectively control the flow of customers and orders throughout

service. Ensuring the restaurant team maximize all sales

opportunities. Deal with any customer queries in an appropriate

manner. Responsible for accurate management of all restaurant

transactions during service.

What will it be like to work for this Hilton Worldwide

Brand?

One of the most recognized names in the industry, Hilton Hotels

& Resorts offers travelers a world of authentic

experiences. The brand continues to be the innovative,

forward-thinking global leader of hospitality. With products

and services that meet the needs of tomorrow’s savvy global

travelers, we shape experiences in which every Guest feels

cared for, valued, and respected.

If you understand the importance of upholding a brand’s

reputation and value the effort it takes to provide a globally

recognized hospitality experience, you may be just the person

we are looking for to work as a Team Member with Hilton Hotels

& Resorts. Because it’s with Hilton Hotels & Resorts

where we promise an exceptional Guest experience every time.

What will I be doing?

As a Restaurant Captain, you are responsible for performing the

following tasks to the highest standards:

Trains, supervises, counsels, and participates in the

evaluation of Restaurant staff employees for the efficient

operation in the Restaurant. Directs staff in their work

assignments.

Responsible for ensuring that Restaurant complies with

sanitation and safety standards for Guests and employees.

Responsible for ensuring that all equipment is in working

order. Visually inspects and takes corrective action to ensure

that facilities in restaurant look appealing and attractive to

guests. Provides guidance for improvement and implements

Necessary adjustments. Oversees work orders to ensure repairs

and maintenance of facility are completed on a timely basis.

Manages and monitors product quality and guest satisfaction in

the Restaurant. Responsible for ensuring that food quality is

consistent, appealing, and prepared to guest specifications.

Moves throughout facility and kitchen areas to visually monitor

and take corrective action to ensure food quality and service

standards are met. Verifies temperatures, judge appearance and

taste of products, and checks preparation methods to determine

quality. Provides guidance for improvement and implements

necessary adjustments. Interacts with guests to obtain feedback

on quality of service and food in outlet. Investigates and

resolves guest complaints in a timely manner.

Documents inventory forecast usage and monitors supply so that

the Restaurant is stocked with linen, glassware, silverware,

china, condiments and other items necessary to provide

appropriate customer service. Oversees set up of dining and

service areas.

Responsible for ensuring compliance with all policies and

procedures that relate to the restaurant as well as all local,

state and federal laws and regulations. Regular attendance in

conformance with the standards, which may be established by

Hilton from time to time, is essential to the successful

performance of this position.

What are we looking for?

The individual must possess the following knowledge, skills and

abilities and be able to explain and demonstrate that he or she

can perform the essential functions of the job, with or without

reasonable accommodation.

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  Strong mathematical abilities in order to determine and
  
  track inventory, controls, revenue productions, and other
  
  hotel financial statements.
  

  
  

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  Ability to communicate in English, both orally and in
  
  writing, with guests and employees, some of whom will
  
  require high levels of patience, tact, and diplomacy to
  
  defuse anger and to collect accurate information and to
  
  resolve problems.
  

  
  

What benefits will I receive?

Your benefits will include a competitive starting salary and

holiday entitlement. As an employee you will become a member of

the The Hilton Club which provides reduced hotel room rates in

our hotels worldwide, plus discounts on products and services

offered by Hilton Worldwide and its partners. We look forward

to explaining in detail the range of excellent benefits that

you would expect from a global hotel organization like Hilton

Worldwide.

Learn more now about Hilton Hotels & Resorts — the global

leader of hospitality.

More than 500 locations and nearly 200,000 rooms across six

continents

Innovations include: pioneering the airport hotel concept,

becoming the first coast-to-coast hotel chain in the US, and

the first to install televisions in Guest ooms

Flagship brand of Hilton Worldwide with properties in more than

77 countries

More than 70 world-class resorts and more nearly 200

full-service spas

Harris Poll EquiTrend®, Brand of the Year – Full Service Hotel

for 2010 and 2011

Number one global brand awareness in the hospitality industry

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