Customer Service Representative - Marathon Petroleum Corporation and Speedway - Terre Haute, IN

Flat Rate ($):Overview:
Specializes in providing outstanding service to customers while running a register and working on the sales floor; ensures that items meet the required stock levels and presentation standards; and that cleanliness and safety standards are met or exceeded. Greets customers in a friendly manner and suggestively sells products to help increase sales; makes effort to ensure that customers leave with a good impression of the Company and are likely to return

Responsibilities:
Provides positive, personalized customer service by greeting each customer in a friendly manner, assisting with purchases, suggestively selling and making sure products are available for purchase
Runs a Point of Sale (POS) and monitors customer lines in order to expedite the sale process; interrupts all other activity when customer service is needed
Maintains knowledge of products and services offered by the Company and knows how to complete associated transactions
Adheres to Local, State and Federal regulations and prohibits the sale of age restricted products to individuals under the minimum age requirement
Takes an active role in promoting programs introduced by the Company; ensures established standards are adhered to
Listens and responds to customer requests, follows immediate customer satisfaction guidelines to resolve customer concerns and forwards information to management as needed
Cleans and maintains the store area including, but not limited to, cleaning counters, equipment, floors, cabinets and external areas. Performs light maintenance duties as assigned
Helps ensure equipment is operating correctly. Communicates to management when maintenance is needed
Learns and follows applicable policies and procedures including, but not limited to, grooming, cleanliness, uniform policy, eating, drinking and smoking policy and overall professional appearance, as is outlined in the Company Operations Manual
Integrates HES into daily job performance and assists in maintaining a safe environment for customers, employees and self
Follows and complies with all health and sanitation procedures and adheres to safe work practices
Helps ensure proper stock levels, dating and rotation of all food products and supplies
Attends company required training programs; Assists in training fellow store associates on existing and new training programs as needed
Provides suggestions for and actively participates in improving sales, margins and execution of Merchandising/Marketing programs
Reports all time worked, on or off site, for appropriate compensation
Completes other duties as assigned by Management Qualifications:
High School Diploma or equivalent
Customer Service experience preferred
Basic computer skills
Good verbal and written communication skills
Understanding of store functions and operations
Ability to work as a member of a team
Ability to model proper workplace behavior, including being respectful, honest and fair
Ability to perform repeated bending, standing, and reaching
Ability to occasionally lift up to 50 pounds

Job Function: Speedway Customer Service Representative and Food Service Specialist
Travel Expected: None

About Speedway:
Speedway LLC, headquartered in Enon, Ohio, is the nation’s second largest company-owned and operated convenience store chain with approximately 2,700 stores located in 22 states. Speedway is a wholly owned subsidiary of Marathon Petroleum Corporation (NYSE: MPC). How does Speedway ensure that every one of our stores meets our customers’ fueling and convenience needs? According to Tony Kenney, our President “It wouldn’t be possible without a core dedication to serving people—people who simply want friendly, prompt service, a wide selection of products, and good value for their money.” Please visit www.Speedway.com for more information about or organization and our vision statement.