Eligibility Specialist - Vigo LO - Xerox - Terre Haute, IN

If you meet the requirements of this position and want to work for a world-class company with a great marketplace reputation, apply today.

• Completes client interviews either face-to-face or via phone to determine eligibility for FS, TANF, Medicaid A B or D


• Completes client interviews either face-to-face or via phone to re-determine eligibility for FS or TANF programs


• Ensures case information is gathered and processed in a complete and accurate manner in accordance with State policy


• Provides voter registration forms and complies with all rules and regulations as well as state and federal codes and laws regulating public assistance programs


• Enters client data into the ICES system


• Assists clients with understanding their rights and responsibilities


• Assists clients with obtaining required verification for determining eligibility


• Documents verification of eligibility into the ICES system and summarizes case activity on CLRC or CLSC screens


• Counsels clients to accept personal responsibility for their actions, consequences and need to comply with the rules and regulations


• Works assigned alerts, changes and incoming documents daily


• Answers customer service issues on client questions/complaints via walk-ins or phone calls


• Responds to all e-mail, mail and phone messages daily


• Completes all corrective actions on second party review, Quality Assurance or Quality Control errors


• Completes policy quizzes and Random Moment surveys timely

Qualifications:
HS Diploma Required; some college preferred.
Experience on the Indiana Eligibility Modernization Project preferred or
3 years of experience performing administrative support or program support in counseling, education, health care, public administration, social services, vocational rehabilitation, or related experience. Substitution: Accredited college training in any of the following areas may substitute for the required experience on a year for year basis: Business Administration, Child Development, Counseling, Education, Health Care, Psychology, Public Administration, Social Work, Sociology, or a related area.
ICES experience preferred in addition to Microsoft Office – Word, Excel and Outlook

Position is responsible for gathering information related to applications for public assistance programs.

Duties may include: Reviewing applications submitted.

Identifying required client data.

Verifying data in support of the public assistance eligibility determination.

Communicating with clients.

Reviewing case information and preparing it for case disposition by the state eligibility consultant.

All other duties as assigned.

/Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox may request such accommodation(s) by sending an e-mail to accommodations@xerox.com. Be sure to include your name, the job you are interested in, and the accommodation you are seeking./

**Job: ** *Service Delivery, Programs & Process*

**Organization: ** *GHS – Central Region*

**Title: ** *Eligibility Specialist – Vigo LO*

**Location: ** *Indiana-Terre Haute*

**Requisition ID: ** *15010062*

**Virtual/work from home?** *No*