Adjustor/Floor Plan Auditor - First Financial Corporation - Terre Haute, IN

Typical Job Entry Requirements
(To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.) · High School diploma or equivalent is required.
· Previous banking experience with collection experience is a plus.
· Computer experience with a working knowledge of word processing and spreadsheet software programs.
· Good written and oral communication skills.
· Previous experience in a lending environment is a plus.
Primary Activities
(Essential duties and responsibilities include the following. Other duties may be assigned. Reasonable accommodations made to enable individuals with disabilities to perform the essential functions.) · Acts as a collection agent on all loan accounts deemed delinquent. This includes all charge-off activity and recoveries.
· Calls on customers with past due accounts and assists customers with financial counseling via phone, mail and home visits as necessary.
· Responsible for the retrieval and disposal of repossessed units by means of auction and/or sale to external customers.
· Assemble charge-off files
· Assist customers with loan cure programs
· Conduct audits individually or with assigned staff.
· Inspect assets and confirms that collateral is in order.
· Review reports received from the floor plan staff for exception items and reviews loan files for collateral and / or supporting documents.
· Review floor plan audits for accuracy and detail.
· Coach staff on audit procedures.
· Ensure floor plan audits are performed on a regular and timely basis.
· Schedule audits.
· Provide reports of audits performed according to the findings and results of each audit.
· Discuss findings with the Special Assets Manager as audit progresses or at end of audit as indicated.
· Prepare and submits written report of each audit performed or supervised.
· Devise audit procedures and programs.
· Work closely with lending departments to review methods and systems.
· Assist in devising the audit phase of systems and procedure changes.
· Work with the Special Assets Manager in determining the scope, frequency and timing of individual floor plan audits.
· Perform assigned responsible audit and control procedures.
· Investigate cause of missing inventory.
· Maintain positive relationship between dealerships and company.
· Inspect and assist in the liquidation of foreclosed commercial property.
Competency / Skill Level
(The behaviors, knowledge, and motivations important to success in the job.)
· Written and Oral Communication Skills
· Analytical Ability
· Initiative
· Customer Service Orientation
· Problem Assessment and Solving Skills
· Practical Learning Skills
· Ability to work independently
Key Behaviors · Provides Proper Telephone Etiquette to Internal/External Customers
· Services Internal/External Customer Requests/Inquiries
· Reviews Required Documentation for Accuracy and Completeness
· Personal Development as Established with Manager
Bank Secrecy Act · Maintain sufficient knowledge and understanding of the Bank Secrecy Act, Anti-Money Laundering/Anti-Terrorist Financing/PATRIOT Act and OFAC regulations
· To be able to fulfill applicable requirements and responsibilities under the bank’s related policies and programs.
Critical Job Elements
(Essential duties and responsibilities include the following. Other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)
· Generally good working environment with some exposure to noise, extreme temperatures or other adverse factors.
· Ability to travel to various locations required.
· Above average amount of pressure to work efficiently and accurately.
· Considerable effort and eye strain from continued checking on the accuracy of all work.
· Average mental effort consisting of complexity of decision making, concentration, memory, and time pressure.