Customer Service Representative - hhgregg - Terre Haute, IN

PRIMARY DUTIES AND RESPONSIBILITIES:
The following duties and responsibilities are essential in the daily execution of the position:

• Enter customer purchases into P.O.S system.


• Assist in the answering of telephone calls and follow hhgregg phone etiquette.


• May be responsible for opening and closing registers; verifying and balancing all transactions entered in the registers.


• Good understanding and execution of all payment procedures.


• Working knowledge of service system and all related functions.


• Perform returns and exchanges for customers within the 14 day return policy guidelines and check for all related accessories with merchandise return.


• Maintain department or area of responsibility this includes merchandising, cleaning and tagging according to current strategy.


• Handle routine customer complaints or problems regarding merchandise.


• Perform other duties as needed and directed by management.

CORE COMPETENCIES:

• Excellent customer service skills


• Excellent organizational skills and detail oriented.

Requirements:
MINIMUM QUALIFICATIONS AND SKILLS:

• Basic computer knowledge


• Nights and weekends required

PHYSICAL REQUIREMENTS:
Job Classification: Medium: Exerting 20 to 50 pounds of force occasionally, and/or 10 to 25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly to move objects. Physical demand requirements are in excess of those for Light work.
Minimal – climbing, repetitive motion
Occasional – sitting
Frequent -stooping, kneeling, crouching, reaching
Constant- standing, walking, handling, grasping, talking, hearing