CSR/Teller - Float - First Farmers Bank & Trust - Terre Haute, IN

POSITION SUMMARY:
Handles all phases of CSR and teller operations by conducting financial and other transactions for new and existing customers in a professional, courteous and timely manner according to bank procedures. Assist with receptionist responsibilities as needed. This position requires extensive customer interaction, and a broad knowledge of all bank products and general operations. Provides exceptional customer service in response to customer needs and requests.

DUTIES:
Processing customer transactions; such as, cashing checks, handling deposits, withdrawals, money orders, and cashier’s checks

Balance cash within teller drawer daily; pull and check teller balances daily

Manage and resolve all customer requests for updates, inquiries and any problems either in person or over the phone

Maintain Monetary instruments and Large Currency logs

Process cash advances; Federal tax and spring/fall property taxes; and wire transfers as needed

Processing/Ordering checks and all related products for customers

Attendance at monthly Teller meetings (as needed)

Completion of quarterly compliance and other on-line educational assignments

Compliance with all branch security policies, including but not limited to, proper branch opening and closing (as needed)

Float to various branches to fill teller/CSR positions as needed temporarily

Provide clerical support to appropriate departments as needed

Perform CSR functions as needed. These include New Account Duties as follow:

Provide quality customer service through knowledge of bank products and services

Expand and retain bank customer relationships and solicit new relationships from prospective customers

Promote all bank products and services to new and current customers

Educate new and existing customers about features and benefits of bank products and services.Proactively refer customers to appropriate personnel

Open personal and business accounts while assuring the quality preparation of all proper paperwork

RELATIONSHIPS/QUALIFICATIONS:
Responsible to the Branch Manager/Regional Branch Manager for the fulfillment of duties assigned

Skills needed include strong cash handling abilities, knowledge of appropriate government regulations, bank products and operations

Must have the ability to maintain confidentiality in daily operations and interactions with customers, while being proficient with interpersonal relations and communicative skills

Must have the ability to accurately handle transactions and work effectively in a team setting

WORKING CONDITIONS:
Normal office environment

Extended viewing of computer screens

Moderate lifting up to 25 pounds

Repetitive hand and arm movement

Environment may necessitate excessive standing