Architect - CRM Job

MEA SERVICES - Lead Architect MSCRM

PURPOSE OF THIS JOB:

As the MEA technical and consulting authority for solutions in their area of expertise they will be required to provide appropriate guidance, mentorship and support to MEA subsidiaries throughout the services sales and delivery processes for strategic projects. They will become champions for shifting MEA Services to winning and delivering on strategic opportunities through the use of MS services sales and delivery IP and processes i.e. MSDM. They will be encouraged and supported in building strong relationships with the product groups to enable effective product feedback loops from the field. As the technical leads for MEA they will become the leading edge of readiness and enablement efforts into the MEA Services and partner channel. They will be expected to provide leadership to the technical community for which they are responsible and will be required to work as an extension of the EMEA technical leadership community. They will be required to actively participate in MEA Services business planning and strategy development efforts around their areas of expertise.

RESPONSIBILITIES:

Key MEA Services opportunities / projects -

•Business Development and Proposal: Lead the technical response to key MEA Services opportunities - by reviewing RFIs/RFPs and other proposals, investigating and work-shopping context and requirements with customers, formulating appropriate best practice technical solutions, creating the necessary technical proposals, and presenting / evangelising these to back customers. This will be done in a supportive capacity to the subsidiary resources assigned to these opportunities.

• Architecture and Technical Leadership: Lead the formulation and implementation of the technical solution on key MEA Services projects - through high level architecture, detailed design, establishment of best-practice guidelines, creation of core solution elements, Proof-of-Concept of key aspects, troubleshooting of critical blockages and mentoring of the technical team.

• Quality Assurance and Troubleshooting: Increase the success rate and customer satisfaction on key MEA Services projects - by reviewing technical proposals and designs, and by troubleshooting challenged implementations.

Intellectual property and best practices -

• IP Reuse: Evangelize and drive the use by MEA of worldwide technical assets - such as SDSs and SKUs, WW Offerings, ICE content, MSDM and MS@Work, Reference Architectures, standard Patterns and Practices, and Solution Accelerators - especially in area of technical specialisation.

• Best Practice establishment: Gather, create and share best practices across MEA in area of specialisation.

Architect and technical community-

• Community leadership: Lead CRM MEA community in area of technical specialisation, through active participation on Campus, acting as Subject Matter Expert on technical queries, mentoring of community members, and forming communications bridge and representation between worldwide and MEA CRM communities.

• Development of Technical skills base: Assist to grow and mature the MEA consulting pool in area of specialization - through interviewing during recruitment, assessment of skills for critical projects, identification and (as needs be) delivery of training, and mentoring of individuals.

Solutions Strategy -

• Market demand: Represent MEA CRM Services to sister teams in area of specialisation - by working with MEA HQ vertical and functional leads, sector leads and technical specialists to understand market demand and possible joint offerings and approaches.

• Services capacity: Work with MEA subsidiary Services teams to understand capacity and capability in area of specialization.

• Services mix: Assist MEA MCS Dynamics Lead to appropriately include area of specialisation in services mix - by combining market demand with Services capacity to formulate the right go-to-market strategy.

EXPERIENCE/EDUCATIONAL REQUIREMENTS:

An ideal candidate would have the following experience, skills and characteristics:

• Degree in Computer Science / Engineering

• 6+ years experience implementing IT solutions

• Experience across the full IT systems life-cycle, including: envisioning, design, planning, development, deployment, operations and maintenance

• Experience working in, consulting to and technically leading large scale IT implementation teams

• Broad across-the-board knowledge of Microsoft products, technologies and architecture

-Microsoft experience

• More than 3+ years of proven knowledge and understanding of base Microsoft technologies underlying specialist subject area MSCRM Microsoft technology

• More than 5+ years in Microsoft Dynamics/Business Applications technologies. Have all the necessary certifications in place, which can architect high available, redundant, reliable, complex database systems.

• .NET development is a plus but at least understand the framework of development against SQL server covering all data access technologies.

• Proven ability to engage with customers, understand their business problems, craft technology solutions to solve their needs and guide them to the right course of action.

• Proven ability in solution selling, proposal development and bid response

COMPETENCIES REQUIRED:

• Representing Microsoft

• Dealing with Ambiguity

• Strategic Thinking

• Strategic Leadership

• Planning, Organizing & Coordinating

• Making others great

• Developing people

• Communication Skills

• Negotiation and Conflict Management

KEY METRICS:

• Production of winning technical proposals for key opportunities

• Success of technical implementations on key projects

• Avoidance of technical incidents on reviewed proposals/projects

• Use of IP assets by MEA Services (within area of specialisation)

• Establishment of local best practices by MEA Services (within area of specialisation)

• Health and activity of MEA technical community (within area of specialisation)

• Growth of MEA Services technical capacity and capability (within area of specialisation)

• Alignment with market demand (within area of specialisation)

• Billable utilization goals

INTERDEPENDENCIES AND PARTNERSHIPS:

Key relationships will have to be developed and maintained with the following internal functions within Microsoft:

• Subsidiary Engagement Managers

• Subsidiary Architects

• MEA Lead Architects

• MEA Group Resource Manager

• MEA MCS Lead

• EMEA Community Lead in area of specialization

• MEA, EMEA and Worldwide community in area of specialization

• MEA, EMEA and Worldwide Architect community

REPORTING RELATIONSHIP:

• This role will report to the MEA HQ Dynamics Services Practice Lead (luisfaj)

LOCATION

• MEA Regional any approved location. (Relocation)

Levels

• IC4-5 (level 61-62-63)

• V3 NonUBI compensation

TRAVEL

• The role will require up to 60% travel.
Job Segments: .NET, Architecture, Business Development, Consulting, CRM, Database, Engineer, Engineering, QA, Quality, Quality Assurance, Sales, Sales Consultant, SQL, Technology

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