Description/Job Summary
Hiring for Taco Bell. Need to be available days, nights, weekends.
Assign stations and side work to servers, and communicate additions or changes to assignments as they arise. Conduct meetings with servers and review information pertinent to set-up and service, and coordinate service. Ensure staff is working together as a team to ensure optimum service to customers. Maintain cleanliness of work areas and serving areas throughout the day, practicing clean-as-you-go procedures. Date, label, and rotate all items according to company standards. Ensure that coolers, freezers, bread drawers, and steamwells (e.g., gravy, soup) are set at the correct temperatures and labeled, and record equipment and food temperatures on HACCP chart. Complete opening and closing duties. Organize cleaning chemicals and supplies and keep them separate from food products.
Develop client rapport and promote partnership value with clients by fulfilling contractual obligations, seeking client feedback, and responding to client requests. Report accidents, injuries, and unsafe work conditions to manager/supervisor; complete safety training and certifications. Follow all company policies and procedures (e.g., safety and security, food handling); ensure uniform/dress code and personal appearance are clean and professional; protect the privacy and security of customers and coworkers; support workplace diversity initiatives. Speak with others using clear and professional language. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality, cleaning, and maintenance expectations and standards; work with customer to ensure satisfaction.
Required Skills
Client Relations
Maintain client satisfaction at a level that ensures account retention.
Elicit and listen to feedback from customers, including customer surveys.
Safety
Follow proper food handling procedures.
Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
Follow company and department safety, security, and loss prevention policies and procedures to ensure a clean, safe, and secure environment.
Use proper equipment, wear appropriate personal protective clothing (PPE), and employ correct lifting procedures, as necessary, to avoid injury.
Follow all compliance programs (e.g., safety and fire, hazardous materials and waste program, emergency management program, utility management program, medical equipment management program, infection and control).
Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel.
Policies and Procedures
Follow all federal, state, and local regulations, as well as Sodexo/client policies and procedures (e.g., Quality Assurance, Safety, Operations, Human Resources).
Ensure uniform/dress code and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
Protect the privacy and security of customers and coworkers.
Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.
Communication
Communicate with customers with a professional and polite demeanor.
Talk with and listen to other employees to effectively exchange information using clear, appropriate and professional language.
Provide assistance to coworkers, ensuring that they understand their tasks.
Working with Others
Support all coworkers and treat them with dignity and respect.
Handle sensitive issues with employees and/or customers with tact, respect, diplomacy, and confidentiality.
Actively listen to and consider the concerns of other employees, responding appropriately and effectively.
Develop and maintain positive and productive working relationships with other employees.
Partner with and assist others to promote an environment of teamwork and achieve common goals.
Quality Assurance/Quality Improvement
Comply with quality assurance expectations and standards.
Monitor the performance of others to ensure adherence to quality expectations and standards.
Work with customer to ensure satisfaction in such areas as quality, service, and problem resolution.
Operations
Clean and maintain property and premises, ensuring all cleanliness standards are met.
General Food Services
Follows all Sodexo safety requirements within assigned area of responsibility, as well as all local, state, and federal regulations.
Date, label, and rotate all items according to company standards.
Store food following company cooking and storage temperature guidelines.
Document any and all customer and employee incidents/accidents for management follow up.
Report any employee, customer, and/or vendor incidents and accidents to management and Security at the time of the incident and/or accident.
Ensure that coolers, freezers, bread drawers, and steamwells (e.g., gravy, soup) are set at the correct temperatures and labeled, and record equipment and food temperatures on HACCP chart.
Maintain cleanliness of work areas and serving areas throughout the day, practicing clean-as-you-go procedures.
Leading Others
Ensure staff is working together as a team to ensure optimum service to customers.
Details
CRITICAL COMPETENCIES
Communication
Communication
Interpersonal Skills
Trust
Cooperation
Teamwork
Resolving Conflict
Planning and Organization
Multi-Tasking
Time Management
Personal Attributes
Integrity
Dependability
Presentation
Flexibility
Stress Tolerance
Safety Orientation
Positive Demeanor
Initiative
Kitchen Equipment and Tools
Temperature Standards
Thermometer and Thermostat
Food Preparation
HACCP
Cleaning and Sanitation
Personal Hygiene
QUALIFICATIONS
Education
High School diploma / G.E.D. equivalent
Related Work Experience
2-3 years related work experience
Supervisory Experience
2-3 years supervisory/managerial experience
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68 reviews
Sodexo, Inc. is the leading provider of integrated food and facilities management services in the U.S., Canada and Mexico, with $6.7 billion…
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