Customer Service Representative - Fifth Third Bank - Terre Haute, IN

Job Description

If you are a dynamic and driven Customer Service Representative who has the desire to advance your career with a stable and highly regarded financial institution, join our Customer Service team at Fifth Third Bank! We are seeking dedicated Banking Customer Service Reps to provide excellent customer service in daily transactions, customer inquiries and problem resolution in accordance with Fifth Third Bank policies. As a Banking Customer Service Rep with Fifth Third Bank, you will refer customers to the appropriate business partners for product and service needs uncovered during business transactions and/or conversations. You will also consistently meet and exceed sales referral goals as set by management, promote good customer relations with a friendly demeanor and willingness to help at all times and honor customer confidentiality.

Job Responsibilities

As a Banking Customer Service Rep with Fifth Third Bank, you will develop rapport with the customer base, greet them by name, be responsive and timely with correspondence and problem resolutions, process credit card applications and display a caring attitude. You will also continuously increase your professional knowledge and skill set through seminars and in-house training, act with confidence to find answers to customer questions and follow the Bancorp Code of Business Conduct and Ethics.

Additional responsibilities of the Banking Customer Service Rep include:

• Handling cash and processing customer transactions


• Initiating conversations with customers to uncover their needs and referring them to the appropriate business partners to meet personal and financial center referral and sales goals


• Personally maintaining a balancing record, finding and correcting errors and asking for help in this process as needed


• Handling customer issues with professionalism and seamlessly directing complex issues to management staff


• Maintaining up-to-date knowledge of financial center policies, procedures, products and services


• Performing daily office responsibilities alongside other staff members to maintain the efficient operation of the financial center.

Benefits

At Fifth Third Bank, we understand that our employees work tirelessly to provide customers with the best products and service possible. Therefore, we are proud to offer our Banking Customer Service Reps a generous compensation and benefits package. We also offer a quarterly bonus based on overall financial center customer service performance and a monthly bonus based on sales and referrals. We believe in promoting from within and offer extensive online and in-class training opportunities for Banking Customer Service Reps that wish to move up with us. In fact, you can start the training process to become a Lead Customer Service Representative as soon as you are hired!

Additional benefits for the Banking Customer Service Rep include:

• Medical, dental and vision insurance


• Fifth Third Wellness Rewards for completing certain wellness activities


• Matched 401(K) retirement plan


• Profit sharing program


• Employee stock purchase plan


• Basic and supplemental life insurance


• Paid time-off for vacation, holidays, sick time, medical appointments and jury duty with the option to purchase more vacation time during open enrollment


• Disability insurance


• Voluntary personal accident insurance


• Pre-tax flexible spending account for healthcare, dependent care and parking/transit


• Education assistance


• Adoption assistance


• Employee assistance program


• Pet insurance


• Special banking discounts and privileges

For more information about who we are and what we do, please visit our website. We look forward to hearing from you!

Preferred Job Requirements

As a Banking Customer Service Rep with Fifth Third Bank, you must have exceptional interpersonal, written and verbal communication skills and excellent time management and problem-solving skills. You must be able to interact confidently and comfortably with the public, take the initiative and utilize sound judgment to make decisions and work positively and cooperatively with a team.

Additional preferred requirements for the Banking Customer Service Rep include:

• Minimum 1 year experience in a Banking, Retail, Sales or other role that involves cash handling and customer service


• High school education or equivalent experience


• Strong working knowledge of banking retail policies and procedures


• Advanced math abilities


• Computer proficiency


• Ability to work a flexible schedule


• Ability to lift up to 25 pounds and stand for most of your shift

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:
. High school diploma/GED.

. Work involves extensive cash handling, which requires ability to perform advanced math functions.

. Work involves contact with the public, necessitating the ability to present a professional image.

. Must have the ability to interact comfortably and confidently with the public and demonstrate the initiative to initiate dialogue.

. Work requires the ability to properly read and write well enough to communicate in both oral and written form.

. Position requires in-depth knowledge of retail policies andprocedures in order to perform the essential duties with minimal supervision, which is usually acquired with a minimum of 2 years of CSR experience.

. Work requires the ability to take initiative and utilize sound judgment in decision-making and diplomacyand tact in problem resolution.

. Must be able to work in a team environment with the ability to interact well, and in a positive manner, with co-workers and management.

. Need to have flexibility in scheduling.

WORKING CONDITIONS:
. Normal office environment.

. Extending viewing of computer screens.