Business Analyst - Operations Assistant

Business Analyst – Operations Assistant

ABOUT THE POSITION

As an integral part of our Client Services Team, this position will be responsible for assisting in activities that support the directives and initiatives of the operations.

DUTIES AND RESPONSIBILITIES

This associate has the following key responsibilities:

• Follow up on leads for various Joink services, analyzing coverage and the opportunity


• Generate sales thru customer calls


• Scheduling new business, service, and new projects


• Answer phones and greet customers as they enter the office


• Support marketing efforts and prepare materials as requested


• Participate in community events as a liaison for Joink, LLC


• Enter data used to drive business processes


• Analyze reports and provide a summary to management


• Assist in processing sales transactions


• Assist in processing mail


• Provide follow-up support to customers


• Assist in creating workflows and processes to support business processes and products


• Other duties as assigned

QUALIFYING QUESTIONS

Do you enjoy talking to people and building new relationships? Do you like organizing business processes, collecting data, and analyzing information? Are you interested in supporting sales initiatives? If so, then you should consider applying for this position with Joink!

QUALIFICATIONS

Minimum qualifications required to fill this position are:

• Associates degree


• Adept in verbal and written communication


• Demonstrates a strong passion to train and resolve end user questions


• Proficiency in Microsoft Office applications


• Strong attention to detail


• Exceptional Customer Service skills


• Excellent Attendance

REPORTS TO

• Client Services Operations Manager

SUPERVISES

• No direct reports


• May lead, train, or participate in work team assignments

WHEN APPLYING

• Please prepare a cover letter explaining why you are an excellent fit for this position


• Please outline all work experience, detailing any relevant work experience


• Please outline all training and certifications achieved

WORKING CONDITIONS

• 8 AM – 5 PM, Monday – Friday, Office

EEO STATEMENT

Joink, LLC is an Equal Employment Opportunity Employer and will not discriminate against or harass any applicant or employee on any grounds prohibited under any federal, state or local law, including race, creed, color, religion, sex, national origin, age, disability, sexual orientation, marital status, status with regard to public assistance, veteran status, citizenship or membership in any other legally protected class. 

ABOUT THE COMPANY

Joink, LLC was founded as an Internet Service Provider, providing dial-up, DSL and fixed wireless broadband Internet services. Today, the company provides connectivity for customers who span the landscape from residential to enterprise using technologies that include leased lines, unlicensed wireless, licensed wireless, and fiber optics. Also, the company provides managed hosting services including virtual machine, web/email, and offsite backup storage. And finally, the Company’s technology services group leverages its enterprise knowledge of networking, software, storage, and telephony technologies to provide design, installation, and continued supported around key technologies from companies such as VMware, Cisco UCS, IBM, Veeam and Microsoft.