Access Specialist-Relief - Hamilton Center, Inc. - Terre Haute, IN

Department: Access Services

Division: Medical/24-Hour Services

Supervised By: 24-Hour Services Director

FLSA Status: Non-Exempt/Regular/Full-Time/Part-time/Relief

Effective Date: July 2014

Position Summary

Provide both direct and indirect care to Center clients within limits of training and credentialing under supervision.

Essential Duties/Responsibilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Assist in conducting initial evaluations: assess client’s presenting problems including the administration of selected mental status exam items.


• Provide client education within area of expertise and limits of credentials.


• Attend meetings as appropriate and meet regularly with supervisor to exchange pertinent information and receive supervision.


• Maintain a high level of ethical conduct regarding confidentiality, dual-relationships and professional stature.


• Assist area Program Assistants with various clerical tasks: compose, edit and type routine correspondence, reports, and similar documents; enter and retrieve data from personal computer or terminal as needed; assist with compilation of data for various reports; assist in maintaining staff time reporting sheets; may participate in the collection of client fees and be responsible for cash payments until end of business day; assist with billing/fees inquiries; may retrieve clinical charts daily from records department and prepare services rendered slips as needed; answer telephone, taking routine messages as necessary; screen calls; respond to routine inquiries.


• Assist with answering inquiring phone calls, respond to request for information/referral sources and route calls as appropriate.


• Complete intake and/or registration on all telephone. Obtain appointment for client. Instruct client and/or family regarding necessary documentation to bring to first appointment (such as check stub or insurance).


• Notify out-patient therapist of overnight and week-end contacts by their clients and inpatient unit of Emergency Alerts.


• Complete assessments through telemed with hospitals that have credentialed access specialists.


• Gather clinical information and staff with on-call psychiatrist.


• Maintain Access Daily Log.


• Ability to demonstrate competent use of Profiler.


• Assist clinician with screening emergencies, and assist with records.


• Serve as a resource to the staff and community regarding available mental health services, referral sources, emergency detention procedures, etc.


• Participate in cross-training with other Access Center Staff.


• Performs other duties as assigned.

Minimum Qualifications/Requirements

• Bachelor’s degree in psychology/related field


• Oral and written communication skills.


• Interpersonal skills.


• Demonstrated competence and experience in assessment and treatment planning of medical and psychiatric patients in both inpatient and outpatient settings.


• Knowledge of the natural history of mental disorders and the relevant biological and socio-cultural factors.


• Understanding and knowledgeable of the range of treatment needed and appropriate utilization of available resources.