Dispatch E-911 Dispatcher - Vigo County, IN - Terre Haute, IN

Incumbent serves as Dispatcher for Vigo County E-911 Central Dispatch, responsible for monitoring incoming emergency and non-emergency calls and dispatching information to appropriate response units. Effective July 2007, the State has mandated that all public safety answering points (PSAPs) answering 911 telephone lines must be certified to provide EMD by rendering life-sustaining CPR and other pre-arrival medical instructions to callers. The Center receives all emergency calls for police, fire, and ambulance county-wide. These requests for ambulances are now required to be interrogated to ascertain if pre-arrival instructions are required. The standard of certification level is required by law.

Examples of Duties:
Receives all emergency-related calls, gathers maximum amount of information in minimum amount of time, determines appropriate response and dispatches Police, Fire, EMS, and/or other local emergency personnel accordingly.

Receives all incoming non-emergency/information-related calls, determines nature of call, responds to inquiries, routes caller to appropriate individual/department, takes message and/or forwards calls to voice mail. Enters all emergency and non-emergency dispatch data and shift activities in designated software program as required.

Receives and transmits computer teletypes pertaining to, but not limited to, criminal histories, drivers’ license s, vehicle registrations, protective orders, gun permits, runaways, wanted and missing persons, and stolen property and vehicles.

Verifies, enters and maintains accurate IDACS/NCIC information for the Department and other law enforcement agencies, researching and retrieving information as requested.

Provides medical instructions as needed prior to arrival of emergency personnel, and utilizes mapping to provide directions.

Dispatches appropriate police, fire, rescue, and emergency medical response agencies to emergency incidents. Manages radio communications and operates Computer Aided Dispatch system, including maintaining current status of all police units, emergency response agencies, and command personnel.

Inspects, cleans, and maintains Communication Center and equipment.

Participates in training drills and attends classes in emergency communications techniques and other training as required. attends mandatory meetings.

Monitors severe weather and activates emergency notification system (ENS) when required.

Perform related duties as assigned.

Typical Qualifications:
High school diploma or GED.

Completion of Communications Officer training program.

Possession of or ability to obtain and maintain possession of all required certifications, including, but not limited to, First Responder/CPR, Emergency Medical Dispatch certifications, and IDACS/NCIC.

Ability to meet all Department hiring requirements, including passage of a drug test.

Working knowledge of and ability to make practical application of standard practices, procedures, rules and regulations of the Department and ability to take authoritative action as situations demand.

Complete knowledge of local geography and ability to read maps, use emergency code terminology, and quickly, clearly and calmly respond during stressful situations.

Working knowledge of standard English grammar, spelling and punctuation, and ability to condense large amounts of information into coherent typed remarks.

Working knowledge of radio frequencies, codes, procedures and limitations and ability to speak clearly and distinctly, hear and be heard and understood when communicating in person, by radio, or by telephone.

Practical knowledge of area law enforcement, EMS and fire demands, and ability to effectively perform essential duties of the position without posing a direct threat to the health and safety of self and other individuals in the workplace.

Working knowledge of current training programs and ability to conduct training for new personnel.

Ability to type with speed and accuracy and properly operate a variety of standard office equipment, including various computers, printer, E-911 system, two-way radio, computerized telephone system, weather radio, paging system, fax machine, shredder and copier.

Ability to effectively communicate orally and in writing with co-workers, other County departments, Police, Fire, emergency services, public safety agencies, utilities, Department of Family and Children, wrecker services, and members of the public, including being sensitive to professional ethics, gender, cultural diversities and disabilities.

Ability to provide public access to or maintain confidentiality of department information and records according to state requirements.

Ability to comply with all employer and department policies and work rules, including, but not limited to, attendance, safety, drug-free workplace, and personal conduct.

Ability to competently serve the public with diplomacy and respect, including occastional encounters with irate/different persons.

Ability to understand, memorize, retain and carry out verbal and written instructions and present findings in oral or written form.

Ability to compare or observe similarities and differences in data, analyze, evaluate, observe, diagnose, and investigate data, and make determinations based on data analyses.

Ability to work alone with minimum supervision and with others in a team environment.

Ability to work on several tasks at the same time and work rapidly for long periods, often under time pressure.

Ability to apply knowledge of people and/or locations, and plan and layo9ut assigned work projects.

Ability to read and interpret detailed prints, sketches, layouts, specifications, and maps.

Ability to occasionally work extended hours, and travel out of town, sometimes overnight.

Supplemental Information:
Incumbent maintains frequent contact with co-workers, other County departments, Police, Fire, emergency services, public safety agencies, utilities, Department of Family and Children, wrecker services, and members of the public for purposes of giving and receiving information and rendering service.

Incumbent reports directly to Shift Supervisor.

Incumbent performs duties in a communications center, involving sitting/walking at will, sitting for long periods, close/far vision, color perception, keyboarding, lifting/carrying objects weighing less than 25 pounds, hearing sounds/communication, and speaking clearly. Incumbent is frequently exposed to stressful situations associated with emergency requests for assistance and typically performs duties in a restricted seated position with little or no opportunity for breaks during shift. Incumbent occasionally works extended hours and travels out of town, sometimes overnight.

Vigo County is an Equal Opportunity Employer.