Customer Service Representative-Greencastle - Manpower - Greencastle, IN
SHIFTS: 1st/2nd/3rd
LOCATION: Greencastle
PAY RATE: $13.00 Per Hour
REPORTS TO: Customer Service Supervisor
BASIC FUNCTIONS & SPECIFIC DUTIES:
*Coordinate ON TIME delivery of material as required by the customer.
*Maintain accurate performance and shipment records.
*Respond promptly and professionally to customer concerns.
*Communicate concerns, problems and potential problems regarding delivery to IAC Management.
*Determine requirements for each destination assigned; design shipments to customer specifications.
*Communicates requirements to shipping, scheduling and manufacturing departments promptly.
*Schedule carriers per customer requirements.
*Track and expedite daily shipments; provide packing slips and bills of lading to the Shipping Department.
*Insure advance shipping notice (ASN) is sent promptly, per customer requirements.
*Use customer systems (i.e. DDL or SMART) to forecast problems and avoid premium freight.
*Maintain accurate records.
*Proofread invoices and bills of lading before the paperwork is taken to the Shipping Department.
*File invoices and pull sheets promptly, as directed by Department Supervisor.
*Investigate cum discrepancies and reconcile variances promptly.
*Respond promptly to customer concerns.
*Return all telephone calls immediately.
*Respond to customer requests for information promptly.
*Issue backorder/special shipment sheet for all shipments outside normal routing.
*Issue backorder/special shipment sheet whenever material is not shipped on time.
*Issue receiving discrepancy report for all discrepancies reported by the customer.
*Inform department supervisor immediately when premium freight is required and IAC is responsible.
REQUIREMENTS / QUALIFICATIONS:
*High School Diploma or G.E.D., preferred.
*Microsoft Office
*Comprehends MRP systems
*Must be flexible to work any shift.
Branch Info
407 East Market Street
IN Crawfordsville, IN 47933
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