Customer Service / Front Office Asst. - Putnam County

Overview:

Knowledge Services – Established in 1994 and headquartered in Indianapolis IN, is a certified woman-owned (WBE) professional services organization with over 1000 employees located in offices throughout North America.  Founded by our CEO, Julie Bielawski, Guidesoft, Inc. DBA Knowledge Services is an industry leader in Managed Service Programs (MSP), Employer of Record / Payrolling Services, National Recruitment and Staffing Services.  Knowledge Services provides outstanding services to major organizations in various industries, including; IT, Healthcare, Entertainment, Media, Federal and State Governments, Public Utilities, Telecom, Manufacturing and more. 

Responsibilities:

• Welcomes on-site visitors, determines nature of business, and announces visitors to appropriate personnel;


• Answers incoming telephone calls, determines purpose of callers, and forwards calls to appropriate personnel or department;


• Reviews information provided by clients, assist clients in accessing computer applications, and may explain various program requirements;


• Receives, sorts, and routes mail;


• Furnishes standardized information upon request;


• Maintains fax machines, assists users, sends faxes, and retrieves and routes incoming faxes;


• Reviews, verifies client information in the Work Force Management System (WFMS) and the Indiana Client Eligibility System (ICES);


• Prepares and maintains assigned files;


• Operates office machinery related to general office activity, such as computer, copier, calculator and FAX machine;


• Reports on a daily basis the number of clients assisted and the type of assistance provided; and


• Performs other duties as assigned.

Qualifications:

• High school diploma or equivalent


• Recent experience in a clerical role/customer service


• Proven job stability


• Customer service oriented


• Strong desire to help others


• Computer knowledge


• Ability to gather information from client;


• Ability to maintain confidentiality;


• Ability to provide appropriate information to clients and visitors;


• Ability to operate a variety of office equipment;


• Ability to communicate effectively displaying courteous behavior both in person and on the telephone; and


• Performs moderately complex tasks following established procedures and practices.

References and background check required. Knowledge Services participates in E-Verify.