Toys R Us and Babies R Us Seasonal Order Management Coordinator - Toys R Us - Terre Haute, IN

Responsibilities

:

• Ensures proper processing of all Order Management activities (see below)
  
  


• Manages all Order Management reporting and follow up
  
  


• Promotes department goals
  
  
  • Sales & profit
    
    
  
  
  • Guest service excellence
    
    
  
  
  • SLA / Fill Rate
    
    
  
  


• 
  
• Trains all Team Members on all Order Management activities, such as:
  
  
  • Guest Fulfillment Systems (GFS)
    
    
  
  
  • In Store Pick Up (ISPU)
    
    
  
  
  • Alternate Store Pick Up (ASPU)
    
    
  
  
  • Ship from Store (SFS)
    
    
  
  
  • Ship to Store (S2S)
    
    
  
  
  • Layaway
    
    
  
  
  • Rain Checks
    
    
  
  
  • Store Ordering System (SOS)
    
    
  
  
  • Pre-sells
    
    
  
  


• Exhibit an ownership attitude by promoting partnerships with store management.
  
  


• Proficient in decision making and problem solving skills
  
  


• Able to effectively follow-up with Team Members as needed and provide appropriate feedback
  
  


• Performs eLearning coaching verifications with all Team Members.
  
  


• Conduct training for administrative procedures
  
  
  • Intranet
    
    
  
  
  • Inventory screens
    
    
  
  
  • RF applications
    
    
  
  


• Provide input and assistance to Store Manager in motivating, evaluating, coaching and counseling Team Members.
  
  


• Involved in scheduling for department Team Members; provides feedback and suggestions to management team to optimize department coverage.
  
  


• Review e-mail, Impact Planner, Order Management Dashboard, “R” Numbers, ISPU Customer Service report, sales reports and metrics (GFS, S2S, Raincheck, RF alerts).
  
  


• Execute all safety and Asset Protection standards. Responsible for incorporating training programs and business objectives.
  
  



Qualifications



• BOH Certified
  
  


• Exceptional leadership, communication & training skills
  
  


• Ability to handle/prioritize multiple projects
  
  


• Able to identify others’ strengths & assign work accordingly
  
  


• Able to effectively problem solve and follow up as needed
  
  


• Passion for Guest Service, product knowledge and results ownership
  
  


• Organization knowledge – know the business. Use technical/functional expertise.
  
  


• Commitment to delivering the promises we make in our Mission Statement
  
  



Essential Physical Abilities



Essential Physical Ability





Frequency





Requirement





Walking/Moving





Constant





Flat surfaces from point to point





Stooping





Frequent





To pick up cartons at floor level





Reaching





Frequent





To a height of 6 feet for stocking or storage





Lifting





Frequent





Up to 25lbs, up to 50 repetitions per hour to a

height of 6 feet (stock shelves)





Hand Dexterity





Frequent





Must be able to use at least one hand to grasp

and handle product.





Verbal





Constant





Must be able to give direction and assign specific tests





Pushing / Pulling





Frequent





Move hand jacks from place to place





Carrying





Frequent





Up to 50lbs., up to 10 feet





Climbing





Frequent





Ladders/Stairs to height of 12 feet





Vision





Constant





Read labels, recognize boxes, safety in

working





Hearing





Constant





Safety Signals