Switchboard Operator job - Terre Haute Regional Hospital - Terre Haute, IN

• Promptly answers incoming telephone calls. Accurately and promptly routes to the appropriate hospital department, extension, or patient room.


• Pages individuals over the hospital’s central paging system according to designated policies.


• Pages individuals using assigned beeper system according to designated policy.


• Maintains and demonstrates current knowledge of all hospital emergency plans and implements them according to policy. Emergency plans include Fire, Cardiac Arrest, Infant Abduction, Disturbance, Radiation Contamination, Tornado, External Disaster, and Bomb Threats and other codes.


• Maintains current knowledge of fire system usage and notifies Plant Operations of any code red calls received during shift via email system identifying actions taken to resolve the code.


• Maintains current list of all key hospital personnel. List will include name, extension, beeper, and home phone number.


• Demonstrates ability to utilize computer systems effectively to obtain information when requested.


• Maintains current list of medical staff. List includes address, phone number, fax number, and pager number.


• Maintains and executes access knowledge to the Meditech Physician Directory. Updates changes to the Physician information timely.


• Always maintains proper coverage in department during breaks to insure calls are answered promptly.


• Provides assistance to all customers of the hospital as needed.


• Maintains clean and orderly shared workspace with others. Insures adequate supplies are on hand for next shift.


• Completes all requested special projects timely. (when work load permits or during off peak hours).


• Consistently maintains pleasant and courteous tone of voice at all times.


• Attend Code of Conduct training course annually.


• Demonstrate an understanding of and adherence to HCA’s Code of Conduct.


• Demonstrates conduct that is reflective of THRH’s commitment to HCA’s Code of Conduct.


• Understands and satisfies the needs of the patient population appropriate to the age of the patient served (adults, geriatric, adolescent, pediatric, and parents of neonates).


• Adheres to the Standards of Behavior for Terre Haute Regional Hospital as per the Customer Relations Policy.

Qualifications

Essential educational/licensure, skills and experience:

• High School graduate or equivalent experience.


• Minimum of one (1) year secretarial experience in position with public and/or telephone contact


• PC experience; MS Office and computer proficiency.

Valued but not required educational/licensure, skills and experience:

• Associates Degree preferred


• Knowledge of community resources preferred

Physical demands and the work environment:
Physical demands: This position will require you to lift 25 pounds or less frequently, lift up to 40 pounds occasionally. Walk and stand most of the day, bend and stoop frequently.

Work environment: While in this position you will spend approximately 75% of your time inside in a climate controlled area. Handling multiple priorities at a time. Works alone. Working in an area that is confined and or crowded

OSHA Category III: The normal work routine involves no exposure to blood, body fluids, or tissues. Position is not required to perform or assist in emergency medical care or first aid or to be potentially exposed in some other way.

Cultural Competencies: Employee supports facility diversity initiatives; communicates with people of all cultures in ways that build trust and respect; and completes mandatory education on cultural diversity.