First Plus Clerk job - First Financial Corporation - Terre Haute, IN
Job Requirements/Skills
(To perform this job successfully, an individual must be able to perform each essential satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.)
·
High school diploma or equivalent
·
Bank experience preferred with knowledge of AS400, Onbase and CSPI
·
Excellent customer service with written and oral communication ability
·
Initiative for problem solving
·
Computer skills, including knowledge of Windows based spreadsheets and word processing programs
Primary Activities
(Essential duties and responsibilities include the following. Other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)
·
Customer Support for cards and transactions
·
Processes all new applications
·
Handles questions from branch locations in regards to issues with ATM and check cards
·
Process maintenance changes on all card types including ATM, Debit, Business, Home Equity and Health Savings Accts.
·
Handle any returned mail in relationship to cards and do all the maintenance for hot cards
·
Review reports daily/weekly/monthly
·
All other duties as assigned
Competency/Skill Level
(The behaviors, knowledge, and motivations important to success in the job)
·
Written and Oral Communication skills
·
Initiative
·
Problem Assessment and Solving skills
·
Teamwork and Dependability
·
Detail Oriented
·
Organizational skills
Key Behaviors
·
Provides Proper Telephone Etiquette to Internal/External Customers
·
Services Internal/External Customer Requests/Inquiries
·
Reviews Required Documentation for Accuracy and Completeness
·
Personal Development as Established with Manager
Bank Secrecy Act
·
Maintain sufficient knowledge and understanding of the Bank Secrecy Act, Anti-Money Laundering/Anti-Terrorist Financing/PATRIOT Act and OFAC regulations
·
To be able to fulfill applicable requirements and responsibilities under the bank’s related policies and programs.
Bank Secrecy Act
·
Maintain sufficient knowledge and understanding of the Bank Secrecy Act, Anti-Money Laundering/Anti-Terrorist Financing/PATRIOT Act and OFAC regulations
·
To be able to fulfill applicable requirements and responsibilities under the bank’s related policies and programs.
Critical Job Elements
·
Generally good working environment with little exposure to noise, extreme temperatures or other adverse factors.
·
Above average physical effort of hand and eye coordination, and dexterity of hand and fingers to work efficiently and accurately.
·
Above average mental effort consisting of complexity of decision making, concentration, and memory.
·
Above average verbal and written communication skills in order to process customer’s transactions accurately.
0 comments:
Post a Comment