The Rep-Patient Access performs clerical and reception duties associated with patient registration.
Responsibilities:
- Greets patients and visitors, responds to questions/concerns and directs them to appropriate location.
- Provides on-going communication with clinical staff regarding patient status.
- Collects and enters all necessary demographic, clinical, billing and insurance information from patients or responsible parties.
- Explains processes and forms to patients prior to securing signatures and ensures that all documents are properly signed and witnessed as required.
- Determines and accepts required payments, including co-pays and deductibles.
Education & Experience:
- Preferred Qualification: Six months of experience working in a customer service role.
- Minimum Qualification: High School Diploma or equivalent by hire date to position.
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