Geek Squad Counter Intelligence Agent (Community) - Best Buy - Terre Haute, IN

A Geek Squad Counter Intelligence Agent is a brand ambassador for both the Geek Squad and Best Buy brands. As the solutions expert, the Counter Intelligence Agent manages the Geek Squad check-in and check-out experience for customers and helps them find the complete solution that works for them. They handle the administrative functions within the precinct as well as assessing, testing and repairing both customer and store products. Their knowledge of services, technology and business group strategies in partnership with the sales team ensures no customer is ever left unserved or underserved.

60% of your time you will:

• Engage customers using selling skills to provide solutions aligning with the customer’s “definition of fix.”


• Maintain and service products including repairs to fulfill the customer’s “definition of fix.”

40% of your time you will:

• Perform administrative duties within the precinct and manage department communication.


• Perform product shipping and receiving, light touch maintenance and repair of products.


• Engage with sales team, explaining services and technology to help them achieve business group goals.


• Perform other duties as assigned.

What are the Professional Requirements of a Geek Squad Counter Intelligence Agent?
Basic Requirements:

• 3-6 months working experience

Preferred Requirements:

• High School diploma or equivalent


• Associate degree in general electronics or computer repair


• 1+ years retail or customer service experience


• 1+ years experience diagnosing or repairing PCs or consumer electronics


• Phone experience