Course Materials Manager II - Follett Corporation - Terre Haute, IN

• Supervises the Course Materials area including scheduling their hours, assigning and evaluating work as well as interviewing, hiring and training new employees, including full-time, part time and seasonal temporary. Supervision may also include oversight across remote locations. Models and manages affective supervision to drive course materials sales while maintaining exceptional customer service and course materials department standards. In partnership with the store manager plans course materials department work calendar and enforces policies related to specific tasks and activities.


• Assists customers and provides guidance to department associates around course materials buying decisions (new, used, rental and digital). In partnership with the store manager, oversees the special order functions which includes data entry and analysis and notifies customers of order status as appropriate. Listens to and resolve customer (faculty, staff, and students) concerns regarding service or product. Coordinates sales promotion activities, develops and executes advertising strategies and prepares course materials and other related products for display.


• In partnership with store manager, presents, interacts and influences faculty, department chair(s), Dean and/or administration on course materials issues ensuring resolution for escalated issues including input for strategy and goal development for the Department and/or Store. Call publishers to verify price, availability, or order status. In partnership with the store manager, builds and maintains relationships with faculty and administrative personnel on campus which may include on campus events, or nontraditional programs.


• Works with the Store Manager to analyze buyback trends, enrollment figures, adoption forms and other information to determine order quantities and actively manage disposition of text and inventory management. Collects, oversees input, makes recommendations for store manager approval, and responds to inquiries regarding textbook data for orders, inventory, and market share and makes recommendations to drive competitive position.


• Maintains course information, used book information, enrollment figure and inventory figures in Store’s database including analysis to ensure decisions are accurate.


• Based on direction from store manager, sources course materials from students, wholesalers, distributors and publishers. Examine select, order and purchase course material interfacing with students, wholesalers, distributors and/or publishers. May include course-related items (e.g., art supplies). Reaches out to publishers, faculty and Follett partners to ensure customers are provided with a full range of course material options. Responds to inquiries regarding orders and inventory levels.


• In partnership with store manager, creates strategy to coordinate and conduct the buyback and/or text rental check-in process monitor quantities and book condition to ensure saleable criteria. May oversee other associates during seasonal peaks periods.


• May participate in stocking textbooks on shelves; pulls books for return; opens cartons to verify contents with packing lists; may prepare books for shipping to customers or publishers; may develop and implement sales promotions and displays for advertising strategies as directed. Oversees invoicing, packing and shipping ensuring accuracy and timeliness.


• May manage the store in the absence of the store manager or supervise other departments from time to time. Will open and close the store. Under the direction of the store manager, may participate in off campus events and supervise others.


• Collects course materials information from school faculty and administration. In partnership with store manager, calculates the quantities of course materials needed for the school term. Edit adoptions from faculty to insure accuracy; follows up as necessary on missing/late adoptions. Enters course material information into a computer to analyze inventory and purchasing purposes. Coordinate sales promotion activities, develop and implement advertising strategies and prepare textbooks and non-related products for merchandise display.


• Performs other related duties as assigned.

Qualifications/Requirements:

• 3-5 years previous textbook experience handling progressively more complex functions desired, including 1 – 3 years retail supervisory experience.


• Computer literacy.


• Supervise 2 or more full-time, part time and or seasonal temporary associates.


• Desired: Previous supervisory/management experience in book or retail industry desired.