Receptionist PA/Rep - Union Hospital - Terre Haute, IN

Prior experience in a healthcare facility

ESSENTIAL JOB FUNCTIONS:

• Answers incoming telephone calls, routes calls as appropriate, and takes messages.


• Verifies patient demographic information upon check-in, updating and making changes as appropriate on the computer, patient medical record, and/or charge sheet.


• Activates telephone lines in the morning and transfers to the answering service at the end of daytime operations.


• Verifies/updates insurance information.

o Copies insurance card

o Verifies insurance referral when necessary.

o Obtains patient signature on authorization form; i.e., insurance, waiver, non-referral, release information.

o Verifies insurance eligibility as necessary.

o Attaches charge sheet to medical record.

o Verifies that all necessary reports are included in patient’s medical record.

• Schedules and/or cancels patient appointments on computer and/or in appointment book.


• Prepares medical records (and labels) for current or future appointments.


• Pulls and files medical record and reports as needed.


• Registers new patients.


• Assist in maintaining neatness of office, waiting room, and patient areas.


• May physically, by direction, assist patients to other patient areas.


• Empty mail tubs.


• Run patient schedule list for next day.


• May set up new patient charts.


• May work monthly outstanding invoice report.


• May reconcile missing ticket report.

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• Locks or changes out cash drawers and takes money to the vault/safe.


• Will secure office at end of business day.


• Reconciles monthly THML charge report.


• Reports malfunction of any equipment to manager.


• Helps train fellow employees.


• Attends meetings as required.


• Performs other duties as assigned.


• Open batch on the computer.


• Verifies cash.


• Processes all transactions (via credit card, check & cash) utilizing CPT and ICD codes.


• Reconciles daily cash with charges.


• Opens and processes patient mail payment.


• Assists patients with account inquires and sets up payment arrangements or refers to the credit office.


• May request office supplies.


• Reports malfunction of equipment to manager.


• Assists in the training of new employees.


• May schedule follow-up appointments.


• May cross-train into other related areas.

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CUSTOMER SERVICE STANDARDS

Customer Service (a customer is anyone, internal or external, with whom you come into contact, i.e., co-workers, patients, visitors, etc.)

1) Attitude

• Promptly responds to customers in a friendly manner, listening carefully and using customer’s name. Every customer greeted with a smile.


• Is consistently courteous and helpful.


• Is considerate, sensitive and tolerant of all customers and their differences.

2) Professionalism

• Answers telephone promptly, consistently identifies self and department and returns calls promptly.


• Is responsible for ensuring that all patient, facility and employee information is not compromised.


• Respects privacy of all by eliminating gossip and unprofessional talk.


• Displays a professional appearance at all times, including appropriate dress as defined in employee handbook and wearing visible identification badge at all times.

3) Commitment

• Welcomes and supports all customers.


• Displays follow through at all times to ensure customer satisfaction.


• Is honest in all interactions

4) Ownership

• Takes pride in organization as if you own it, speaks positively about the organization and practices safety as a daily work habit.


• Continually seeks new and better ways of doing things.


• Supports and participates in various teams, events and activities provided by the Clinic.

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TRAINING, EXPERIENCE, SKILLS AND ABILITIES NEEDED:
1. Functional grasp of standard written and verbal English, good spelling and grammar.

2. Ability to handle large sums of money.

3. Ability to balance money. Accomplished at basic business math.

4. Proficient typing skills.

5. Ability to read and interpret computer reports.

6. Ability to interpret charges, payments, and adjustments.

7. Requires special attention to detail.

8. Medical terminology a plus.

9. Should be familiar with ICD coding and demonstrate knowledge of accounting system.

10. At least one year of cashier/credit experience in a similar setting.

PHYSICAL DEMANDS:
While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit and use hands to finger, handle, or feel objects, tools, or controls. The employee is occasionally required to stand, walk, and reach with hands and arms.

Employee must frequently lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.

Ability to perform multiple duties and ability to work well under stress.

OSHA III Classification.

TOOLS AND EQUIPMENT:
1. General office equipment; i.e., telephone, photocopier, calculator, etc.

2. Computer/equipment.

EOE/M/F/Vet/Disabled