Registrar- Terre Haute part-time - Terre Haute Regional Hospital - Terre Haute, IN

We serve and enable those who care for and improve human life in their communities. Duties include but are not limited to: • Interview patients at workstation or at bedside to obtain all necessary account information. Bed-side registration performed utilizing carts/computers on wheels • Ensure charts are completed and accurate • Verify all insurance and obtain pre-certification/authorization • Calculate and collect patient liable amounts • Ensure that all necessary signatures are obtained for treatments • Answer any questions and explains policies clearly • Process patient charts according to paperwork flow needs and established productivity standards • Welcome patient and family members in a professional manner. Contact the nursing staff for emergency medical needs and answer patient and visitor questions • Interview incoming patients, his/her relatives, or other responsible individuals to obtain identifying and biographical information with insurance and financial information • Assign I-plans accurately and research Patient Visit History to comply with the Medicare 72 hour rule • Search MPI completely and assign the correct medical code number.

Notify Medical Records for any duplicate unit numbers • Verify insurance benefits and determines pre-certification status. If pre-certification is needed, call the insurance precert department and initiate review or verify authorization number provided by scheduling staff. • Enter all information and authorization numbers into the registration system. • Secure all signatures necessary for treatments, release of medical information, assignment of insurance benefits, and payment of services from legally responsible parties.

Obtain copies of necessary identification and insurance cards. • Explain policies regarding services, charges, insurance billing, and payment of account. Request full or partial payment for services rendered according to collection policies. • Issue a Business Office letter to all patients according to policy • Obtain proper authorization for treatment and approval codes from the insurance carrier for patients presenting for treatment insured by an MCO.

• Collect co-pays, deposits, and deductibles and documents collection status in the system and chart. Issue waivers for signatures when appropriate. • Inform former patients or their representatives of delinquent accounts and attempt to obtain payment. • Refer delinquent accounts to the Manager/Supervisor for further action • Receive and receipt payments from patient for services rendered.

Prepare daily deposits and maintains the integrity of the cash drawer • Produce paperwork on each patient for distribution to appropriate departments. Align pertinent documents for establishing the patient’s medical record and financial file • Register and admit all patients after the other registration departments are closed. Route admission documents and forms to appropriate departments • Price, key, and detail patient charges. Burst charts for distribution to physician’s billing service, medical records, ancillary departments, and the business office.

Check for double charges on all accounts • Work with physician offices and ancillary departments, providing information when necessary or forwarding relevant documents • Document complaints received from patients, the medical staff, and ancillary departments on an incident report form and refer to coordinator for follow-up action • Acknowledge, file, and send MOX messages via Meditech • Check for physician orders and attaches them to the patient medical records to ensure that patients are receiving appropriate tests • Escort patient to his/her destination or refers patient to an available escort • Activate all pre-registered patients that have reported for services • Abstract patient charts once discharged for the ER and retrieves a patient Medical Record once they present to ER for treatment • Attends in-service presentations, and completes mandatory education week, including but not limited to, infection control, patient safety, quality improvements, MSDS and OSHA standards • Demonstrates knowledge of occurrence reporting system and utilizes system to report potential patient safety issues • Practice and adhere to the “Code of Conduct” philosophy and “Mission and Value Statement” • Other duties as assigned • Communication- Communicates clearly and concisely, verbally and in writing • Customer orientation – establishes and maintains long-term customer relationships, building trust and respect by consistently meeting and exceeding expectations • Interpersonal skills – able to work effectively with other employees, patients and external parties • PC skills – demonstrates proficiency in PC applications as required • Policies & Procedures – demonstrates knowledge and understanding of organizational policies, procedures and systems • Basic skills – able to perform basic mathematical calculations, balance and reconcile figures, punctuate properly, spell correctly and transcribe accurately EDUCATION • High school diploma or GED required EXPERIENCE • At least one year of registration experience preferred CERTIFICATE/LICENSE – N/A