Eligibility Specialist - CFA STAFFING - Terre Haute, IN

Call Center Representatives/Eligibility Specialist Positions located in Terre Haute, Indiana

About Us

Our reputation is in our name: CFA Staffing – Customer – First – Always. CFA Staffing is a certified, female minority owned staffing service putting thousands of employees to work annually. We focus on light industrial, warehouse, clerical and technical staffing.
CFA Staffing is a certified, female minority owned staffing service putting thousands of employees to work annually. We focus on light industrial, warehouse, clerical and technical staffing.

Position Overview Our client is seeking to fill 20 Eligibility Specialist Positions for their Service Center located in Terre Haute, Indiana. These are full-time, contract positions working Monday through Friday 8:00am-4:30pm. You must be able to work overtime. These position will start training Monday, November 16, 2015 at their Service Center located in Terre Hautee, Indiana . You will go through 22 weeks of training (classroom time and on the floor production time) before you are actually put on the floor on your own and you will be paid for the training sessions. Interviews will take place ASAP. If you are chosen for the position, you must pass a drug test and criminal background check before you start the position. The positions will all start Monday, November 16, 2015 so we need to get people ready to interview so interviews will take place pretty quickly!!!

• You MUST complete an Employment Screening and we will email that link to you once we receive your resume and see that you have the skill set/qualifications for this position. Please read and follow all instructions on this site. Keep in mind this does take some time (average 45 minutes to 1 hour) to complete. Make sure you are in a quiet place that you can concentrate. You will also be listening to sound bites so you must have speakers or headphones in order to complete the Assessment.


• Once you have completed the assessment, we will take a look at the results and schedule you for an interview. The interviews will be scheduled ASAP since the positions will start Monday, November 16, 2015.


• Our client will interview after you have completed the assessment and if you are chosen from the interview for the position, you then must pass a drug test and criminal background check before you start the position.

***YOU WILL RECEIVE AN EMAIL WITHIN 12-24 HOURS WITH THE LINK TO THE ASSESSMENT YOU MUST TAKE RIGHT AWAY SO PLEASE LOOK FOR THIS IN YOUR EMAIL; IF YOU DO NOT HAVE IT IN YOUR EMAIL PLEASE CHECK YOUR JUNK/SPAM AS WELL. IT’S IMPERATIVE THAT YOU TAKE THIS ON-LINE ASSESSMENT FIRST BEFORE WE CAN MOVE FORWARD IN THE PROCESS FOR INTERVIEWS***
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Job Description of Eligibility Specialist Includes:

• Gathering detailed personal and income based information related to applications for public assistance programs under the Family and Social Services Administrations (FSSA).


• Providing accurate and complete information to state eligibility consultant who will make the eligibility decision for various public assistance programs.


• Reviewing applications submitted, identifying missing required client data and verifications that must be collected in support of the eligibility determination.


• Initiating calls to and responding to calls from clients in the data collection process.


• Reviewing case information and preparing it for case disposition by the state eligibility consultant.


• Explaining forms and program guidelines and answering questions regarding programs to clients.


• Entering data into a navigating through multiple database applications.


• Accurately and efficiently completing tasks with high quality and timeliness.


• Working independently of immediate and continuous supervision.


• Performing related duties as assigned.

THIS IS SET IN A CALL CENTER ENVIRONMENT SO PLEASE MAKE SURE YOU WANT TO WORK IN A CALL CENTER ENVIRONMENT!!! MUST HAVE EXCELLENT COMPUTER KNOWLEDGE, TYPING SKILLS, AND DATA ENTRY KEYSTROKES; PLEASE MAKE SURE YOU LIST THIS EXPERIENCE ON YOUR RESUME – IF IT IS NOT LISTED, YOU WILL NOT BE CONSIDERED FOR THESE POSITIONS!! Benefits/Salary Paid training sessions Benefits are available immediately Pay will be $11/00/hr; will increase to $12.00/hr at the start of your 4th month Please email your resumes and contact information to Teri Via Indeed and we will be making calls regarding these positions immediately so please make sure your contact numbers are included. We will be conducting on-site interviews and these interviews will happen ASAP so that we can get you started on the job Monday, November 16, 2015. Once you get through the interview process and your are chosen for the position(s), you must then pass a drug screen and national criminal background check.

Job Requirements
Skills and Abilities: 1. Ability to organize work and set priorities in order to meet timeliness and quality standard. 2. Intermediate level computer skills in database functions. 3. Ability to perform mathematical calculations. 4. Well developed customer service skills with emphasis on tact and empathy to interact with people from varied backgrounds. 5. Ability to learn and understand detailed policy and program information. 6. Well developed communication skills with emphasis on ability to handle angry/emotional clients. 7. Ability to learn and follow detailed and complex policies and processes. 8. Ability to be flexible with changing work requirements and expectations. 9. Strong organizational skills to keep pace with workload and determine priorities in order to meet timeliness and quality standards. 2. Strong organizational skills to keep pace with workload and determine priorities in order to meet timeliness and quality standards.
Education/Experience Requirements: 1. Three (3) years full-time experience performing administrative support or program support in counseling, education, health care, public administration, social services, vocational rehabilitation, or related experience. 2. Bachelor of Science degree preferred; substitution includes accredited college training in any of the following areas may substitute for the required experience on a year for year basis: Business Administration, Child Development, Counseling, Education, Health Care, Psychology, Public Administration, Social Work, Sociology, or a related area. 3. Preference given to those applicants who have functional and operational knowledge of the State of Indiana’s ICES system (Indiana Client Eligibility System). 3. Must have intermediate level computer skills.

Please submit your resume and contract information to Teri Via Indeed and we will be contact you immediately to schedule interviews!!! And again these positions are located in Terre Haute, Indiana; pay is $11.00/hr. during training; will increase to $12.00/hr at the start of your 4th month; full time/contract position; must be able to work overtime when required; must have great skill set, attendance, and attitude; must have clean background; will interview ASAP to get you started on the job Monday, November 16, 2015!!!

Job Type: Full-time

Salary: $11.00 /hour

Local candidates only:

Required experience:

Required education:

• High school or equivalent