Customer Service Representative - Seasonal - Base + Bonus! - Alorica - Terre Haute, IN

Fantastic Opportunity for Seasonal Full-Time Work! Earn mondy for the holidays!

Responsibilities:

• Responds to requests and calls from customers related to client specific programs and products

• Identifies and responds to customer’s needs based on designated procedures of account/client

• Makes attempts to resolve issues and deescalate issues of irate or dissatisfied clients

• Escalates calls to supervisor when necessary and appropriate

• Maintains and updates customer information as necessary

• Provides support and assistance as needed

• Up-sells to customer upgrades as necessary

• May perform other client specific duties as necessary and required by program/account.

• Other duties as assigned

Minimum Education and Experience:

• High School Diploma or GED required

• Customer service experience

• Phone related customer service

• Familiarity with Microsoft Windows, Word, and Excel applications

Knowledge, Skills and Abilities:

• Ability to use phone and computer systems

• Customer Service skills

• Strong interpersonal skills

• Excellent oral and written communication skills

• Strong listening/comprehension skills

• Ability to stay composed and objective

• Patience/empathetic

• Conversational

• Confident/Assertive

• Demonstrate a positive attitude

Job

:

Call Center

Primary Location

:

United States-Indiana-Terre Haute

Organization

:

Call Center

Schedule

:

Full-time

Job Posting

:

09/23/2015, 3:36:47 PM