Immediate Opening for Inside Sales/Customer Service Rep Job in Terre Haute 47805, Indiana US
– Handling a day-to-day relationship with all the accounts and prospects assigned to him/her.
– Actively calling on all the target accounts for the 2015 budget, making sure there is a phone contact with the target accounts with projected sales for 2015 at least once month.
– Receiving phone calls from the customers when they want to order, or when they need information on our pricing/availability. Informing the corresponding sales executive or placing special quotes directly if necessary.
– Calling on prospects, contributing to the customer relationships development with the accounts assigned.
Customer service area:
– Order collection, informing on the order fulfillment capabilities.
– If the right SKU´s are not in the inventory, providing the customers with the alternative options to satisfy their needs and thus close the order.
– FU with the logistics partners on respecting the agreed timeline and making sure the order reaches the customers´ doors on time.
– E-mailing the shipping documents and confirming the scheduled shipment and expected delivery.
– E-mailing the bill received
Back-office / planning area:
– Processing sales orders in SAP.
– Planning the custom slitting orders and schedules for orders that require it with the outsourced slitting partners. Managing a day-to-day relationship with the operation centers in place.
– Processing the purchase orders for slitting.
– Implement excellent IT skills to solve IT issues when issuing the POs for slitting.
– Planning and optimizing the container orders
– Communication and day-to-day management with all the key departments
– Processing and handling claims. Follow-up.
Payment collections:
– Updating weekly the payment schedule of all the overdue bills.
– Sending the reports of the overdue invoices
Requirements
Qualifications, key skills and competencies:
– Customer orientation.
– Excellent communication skills
– Bi-lingual in English and Spanish.
– Excellent IT skills.
– Meticulous and organized individual.
– Pro-active and solutions oriented individual.
– Positive and dynamic approach to problem solving.
– Knowledge of the printing industry would be an advantage.
Highlights
Initial training period / preparation:
– 2 weeks initial training in Spain.
– 1 week in the field, visiting customers from the area to understand the market.
– 1 week IT and systems practicing.
Why Kelly®?
At Kelly Services®, we work with the best. Our clients include 97 of the Fortune 100™ companies, and more than 70,000 hiring managers rely on Kelly annually to access the best talent to drive their business forward. If you only make one career connection today, connect with Kelly.
About Kelly Services®
Kelly Services, Inc. (Nasdaq: KELYA, KELYB) is a global leader in providing workforce solutions. Kelly® offers a comprehensive array of outsourcing and consulting services as well as world-class staffing on a temporary, temporary-to-hire, and direct-hire basis. Serving clients around the world, Kelly provided employment to more than 555,000 employees in 2014. Revenue in 2014 was $5.6 billion. Visit kellyservices.com and connect with us on Facebook, LinkedIn and Twitter. Download WorkWire™, a free career and employment resource iPad® app by Kelly Services.
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Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females, Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is committed to employing a diverse workforce.
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