Assistant Store Manager II job - Follett Corporation - Terre Haute, IN

This position is responsible for assisting the Store Manager with the operations of the store. May directly manage the Department Manager, the Shipping/ Receiving Supervisor, and back office functions of the Store. Acts as the Store Manager in the Store Manager’s absence. Handles escalated customer issues. Interfaces with Home Office personnel.

• Supervises the work activities of store associates FT/PT and Temporary including:
  
  – Interviews, hires and trains associates
  
  – Assists store manager in scheduling associates
  
  – Ensures sales associates provide excellent customer service while following all company and store policies, procedures and standards
  
  – Ensures merchandising standards, promotion standards, and creation of displays are executed.
  


• Coordinates the dissemination of information throughout the store, including policy or procedural changes, product shifts, floor moves, and seasonal set-ups.
  


• Interviews, hires and trains employees and assists Store Manager in scheduling employees to cover absences and vacations.
  


• Interfaces with customers, faculty, vendors, building operations and housekeeping to resolve escalated store and facility issues.
  


• Analyzes data and prepares reports for Store Manager or the Home Office.
  


• Analyzes store layout, storage space, and expected deliveries to determine staging area for materials during Rush or buyback. Directs and assists with the moving and placement of product and fixtures.
  


• Leads efforts to reduce in-store shrink activity through Loss Prevention education, awareness and compliance.
  


• May work on assigned projects such as store renovations or reorganizations, special promotions, special displays, or off-site selling events.
  


• Fills in for the Store Manager or other Store employees as needed.
  


• Fills in for the Store Manager or other Store employees as needed.
  


• Performs other related duties as assigned.
  

Qualifications/Requirements:

• 2-3 years previous store management and people management
  


• Bookstore experience desired
  


• Basic accounting/bookkeeping skills with strong aptitude with numbers and safe cash handling procedures
  


• Demonstrated ability to lead and influence a team
  


• Strong customer service and communication skills
  


• Strong organizational and problem-solving skills
  


• Computer literacy.
  


• Supervise 2 or more full-time associates.