Food & Nutrition Services Aide / FNS / Per Diem / Varied Hrs as Needed - Terre Haute Regional Hospital - Terre Haute, IN

Behavioral characteristics:

• Must display the ability to follow verbal and written instructions


• Must display the ability to identify and monitor safe and sanitary food service conditions


• Must display a cheerful disposition while simultaneously exercising sensitivity to patient’s needs.


• Must possess skills to communicate in a positive manner, displaying a high degree of tact and diplomacy


• Must have the ability to resolve patient satisfaction issues utilizing the existing resources


• Must be responsible and hardworking


• Must display the ability to adjust work load to volume demand


• Must display the ability to work with minimal supervision


• Ability to work well with others and communicate needs


• Demonstrates the ability to be flexible in work scheduling


• Dependable and good attendance


• Demonstrates ability to communicate well and effectively with others


• Demonstrates the ability to work in a team fostered environment


• Must display the ability to adjust work load to volume demand


• Demonstrates behaviors that are relative to the HCA Mission and Values Statement. “We promise to provide the highest quality and compassionate care to every patient every time.”

Position responsibilities:

• Proficiently utilizes Medi Tech


• Utilizes the Kronos time clock for proper clocking in and out procedures


• Properly uses the Exception Report Sheet as necessary


• Maintains excellent telephone etiquette when handling calls from patients, hospital staff and others


• Attends meetings, in-services, and other educational programs


• Consistently completes the cafeteria checklist and corrects and area that is substandard


• Ensures all customer services areas are cleaned and well maintained between customers


• Ensures work area is thoroughly cleaned prior to leaving with the scheduled shift


• Ensure all required job duties are completed with regards to the position you are working on the current day.


• Familiarize yourself with the different menu items so you can help patients and their families make the best choices for them.


• Wear protective gloves at all times when in the soiled dish room area and exercise universal precautions


• Cleans and stores equipment in proper places


• Loads and unloads the dish machine


• Hand washes, rinses, and sanitizes pots and pans, utensils and food preparation equipment


• Works at a pace that is consistent with the need to stay caught up and on task


• Uses the proper equipment for the job performed


• Takes temperatures as required when necessary for the position


• Replaces chemicals, hand soup, and paper towels as needed


• Notifies management with any changes that may need addressed


• Reports equipment failure and or safety hazards to lead workers


• Consistently takes appropriate action needed to ensure patient satisfaction


• Maintains excellent communication with nursing services and acts as liaison with patient, nursing services, and nutrition services regarding meal service issues


• Maintains excellent telephone etiquette when handling calls from patients and hospital staff along with family members of patients


• Attends meetings, in-services and other education programs as necessary


• Must know and understand how to work on the patient tray line


• Assist with any area that may need help


• Attend Code of Conduct training course annually


• Demonstrates conduct that is reflective of THRH’s commitment to HCA’s Code of Conduct


• Understands and satisfies the needs of the patients population appropriate to the age of the patient being served


• Uses the two patient identifiers when delivering trays to the patients


• Aware of hospital policies relating to ethical issues involved in patient care


• Ability to learn and know a variety of tasks


• Understands how the kitchen works and what tasks need to be completed on an everyday basis


• Ensures that the job is done before leaving and the proper paper has been signed of completed task

Qualifications

Essential educational/licensure, skills and experience:

• High School graduate


• Above average communication skills in all forms

Valued but not required educational/licensure, skills and experience:

• At least one year experience in food service


• Associates Degree


• Food service experience