Toy Specialist

Toys“R”Us is the world’s leading dedicated toy and baby products retailer, offering a differentiated shopping experience through its family of brands. The company is committed to serving its communities as a caring and reputable neighbor through programs dedicated to keeping kids safe and helping them in times of need. For more information about Toys“R”Us go to  Toysrusinc.com   or  YouTube/ToysRUsCareers  to hear from our team members!

“R” Us Team Members strive to help guide our customers, and ensure that all of their needs are met.  As the Toy Specialist, you will serve as a Category Pro, providing industry leading expertise, and making the customer experience as easy as possible.  In addition, you will help our team deliver on our guiding principles of EASY, EXPERT and FAIR, and support “R”Us as we strive to be the EASIEST place in the World to find solutions at FAIR prices for kids and babies, because we are the EXPERTS and understand the challenges of parenting. 

The Toy Specialist is responsible for consistently delivering superior experiences for “R”Us Customers through the use of suggestive selling techniques which results in the sale of merchandise to our Customers.  The Toy Specialist helps promote and sell our service programs such as: Endless Earnings Reward program; Square Trade, the “R”Us Credit Card, Rewards “R”Us Loyalty program, and seminar/events available at the store. As toy authority, the Specialist who works in the toy department must ensure that they ask questions and engage customers to determine the appropriate products to recommend and then help them find the products. 

The Toy Specialist is responsible for training and developing our Team Members on Customer Service, selling skills and product knowledge in the Toy Departments. They serve as the subject matter expert and are ensures all business initiatives in their departments are implemented and executed per Company SOP, along with performing and completing the Routine Action Plan (RAP Sheet) for their position daily.

Availability Requirements

The Toy Specialist is a full time position and requires flexible availability including nights and weekends. This position reports directly to the Assistant Store Manager. They will spend the majority of their time (90%) working on the sales floor, devoting that time to selling activities during peak traffic hours.

Responsibilities

• Demonstrate the use of selling skills by becoming knowledgeable and up-to-date with our product and service offerings:


• To ask open-ended discovery questions in order to determine the right product for a Customer based on their needs and/or lifestyle


• Utilize product knowledge to assist the Customer with product choices and suggest add-on items to increase items per transaction and average sale


• Understand product holds and street dates


• Promote and offer applicable services to the Customer such as Endless Earnings Reward program, Square Trade Plans, the “R”Us Credit Card, Rewards “R”Us Loyalty program.


• To deliver supreme service using the STAR model with all of our Customers- Every Day, Every Time


• Drive sales in Toy department by achieving set goals


• Use “Save the Sale” concepts to ensure that we are utilizing all Omni channel options for Customers when items may be out of stock in store


• Display a positive attitude while assisting multiple Customers and providing excellent Customer service Learn safety requirements for products and communicate them to Customers to assist in their decision making process


• Resolve problems and Customer issues rapidly


• Work together with peers and ensure all our Customers’ needs are met and exceeded (does it need to say something different?)


• Communicate out of stock and other Customer impacting issues to Supervisor immediately


• Stay up-to-date on Ads and Promotions as well as store events (Demos, Geoffrey Parades, Trade-Ins, etc.)


• Ensure that all displays are in working order for the Customers to demo and that the area is neat and shopable at all times by maintaining Standards of Excellence within department


• Conduct product demonstrations to promote sales of items to our Customers


• Utilize specific technology in department (store systems) to look up merchandise, etc.


• Assist fellow team members with baby registry knowledge


• Properly exercise the use of the communication tools as per the Telephone, Paging & Walkie-Talkie Etiquette SOP


• Execute all elements of the respective Routine Action Plan


• Assist in recovering the store prior to closing


• Take initiative to further self-development to promote future growth with “R”Us