Juvenile Specialist

“R” Us Team Members strive to help guide our customers, and ensure that all of their needs are met.  As the Juvenile Specialist, you will serve as an Expert/Category Pro, providing industry leading expertise, and making the customer experience as easy as possible.  In addition, you will help ensure our team delivers on our guiding principles of EASY, EXPERT and FAIR. You will help “R”Us as we strive to be the EASIEST place in the World to find solutions at FAIR prices for kids and babies, because we are the EXPERTS and understand the challenges of parenting. 

The Juvenile Specialist is responsible for consistently delivering superior experiences for “R”Us Customers through the use of suggestive selling techniques which results in the sale of merchandise to our Customers. The Juvenile Specialist helps promote and sell our service programs such as: Endless Earnings Reward program; Square Trade, the “R”Us Credit Card, Rewards “R”Us Loyalty program, and seminar/events available at the store

The Juvenile Specialist is responsible for training and developing our Team Members on Customer Service, selling skills and product knowledge for the baby/juvenile departments. They serve as the subject matter expert and is responsible for ensuring that all business initiatives in their departments are implemented and executed per Company SOP, along with performing and completing the Routine Action Plan (RAP Sheet) for their position during the shifts.  

As the baby product authority, Specialists who assist at Baby Registry must ensure that they ask questions and engage Customers to determine the appropriate products to recommend. The Specialist will ensure that Customers are registered for everything they will need so that they are confident and excited and happy with the selections they have made for the new addition to their family.

The ultimate goal of this role is to create an emotional connection with every person involved with the arrival of a new baby and create a Customer for life.

The Juvenile Specialist is a full time position and requires flexible availability including nights and weekends. This position reports directly to the Assistant Store Manager. They will spend the majority of their time (up to 90%) working on the sales floor, devoting approximately 2/3 of that time to selling activities during peak traffic hours.

Responsibilities: