Operations Clerk - First Financial Corporation - Terre Haute, IN

Assist each area as needed with customer support, maintenance and daily functions. Including but not limited to ACH, First Plus and supplies.

Job Requirements/Skills

(To perform this job successfully, an individual must be able to perform each essential satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.)

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High school diploma or equivalent

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Knowledge of Excel and Word

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Accuracy and attention to detail

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Basic communication skills

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Prior banking experience a plus

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Knowledge of AS400, Onbase and CSPI

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Pleasant attitude dealing with internal and external customers

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Team player

Primary Activities

(Essential duties and responsibilities include the following. Other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

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Assist all areas of the Operations Department with customer support, maintenance and daily functions

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Helps with customer phone calls and research

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Performs additional duties as required or assigned

Competency/Skill Level

(The behaviors, knowledge, and motivations important to success in the job)

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Written and Oral Communication skills

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Customer Service Orientation

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Initiative

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Problem Assessment and Solving skills

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Teamwork and Dependability

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Analytical and Organizational Skills

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Micro-Soft computer skills

Key Behaviors

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Provides Proper Telephone Etiquette to Internal/External Customers

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Services Internal/External Customer Requests/Inquiries

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Reviews Required Documentation for Accuracy and Completeness

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Personal Development as Established with Manager

Bank Secrecy Act

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Maintain sufficient knowledge and understanding of the Bank Secrecy Act, Anti-Money Laundering/Anti-Terrorist Financing/PATRIOT Act and OFAC regulations

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To be able to fulfill applicable requirements and responsibilities under the bank’s related policies and programs.

Critical Job Elements

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Generally good working environment with little exposure to noise, extreme temperatures or other adverse factors.

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Above average physical effort of hand and eye coordination, and dexterity of hand and fingers to work efficiently and accurately.

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Above average mental effort consisting of complexity of decision making, concentration, and memory.

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Above average verbal and written communication skills in order to process customer’s transactions accurately.