Operations Receptionist job - Alorica - Terre Haute, IN
Maintains receptionist duties daily: • Greets persons entering establishment, determine nature and purpose of visit and direct or escort them to specific destinations • Maintains accurate and complete sign-in/sign-out procedures • Provide information about establishment, such as location of departments or offices, employees within the organization or services provided • Keeps management well-informed of activities, results of efforts and problems identified/potential problems • Respects confidentiality in discussions with visitors and maintains confidentiality of organization and personnel • Enforces general handbook policies and escalates security issues of concern to Site Manager/Director • Receives, sorts and distributes incoming mail into appropriate folders and for courier deliveries and pick-up • Signs for deliveries when necessary and notifies recipients • Performs a variety of general administrative clerical duties including center coordinator activities booking and scheduling of meetings and conference rooms • Performs routine human resources administrative clerical tasks • Promptly, accurately, professionally and courteously operate telephone switchboard to answer, screen and forward calls, providing information and taking messages • Adapt at using the company’s website to provide information and referral • Reports to work regularly and on time • High school diploma or general education degree (GED) • General administrative experience in a customer service or call center environment • Basic knowledge working with Microsoft Office software (Word, Excel, Outlook) and experience with Internet/Intranet Knowledge, Skills and Abilities: • Ability to apply common sense understanding to carry out detailed but uninvolved written and oral instructions • Professional personal presentation • Customer service orientation; reliability; stress tolerance • Verbal and written communication skills • Attention to detail; organizing and planning • Ability to perform daily duties with little supervision |
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Alorica Inc. is a leading customer service management provider that supports the entire customer lifecycle, from front-office customer…
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