Events Coordinator job - Bon Appetit Mgmt Co - Greencastle, IN

POSITION SUMMARY:
The Event Coordinator for Bon Appétit Management Company is responsible for the successful coordination and execution of all daily catered events. This position plans and schedules all daily event orders, and staffing. Strong customer service skills and administrative skills.

POSITION OBJECTIVES:
In the performance of their respective tasks and duties all coordinators are expected to complete the following:

Perform quality work within deadlines with or without direct supervision.

Interact professionally with other employees, customers and suppliers.

Work effectively as a team contributor on all assignments.

Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.

MAJOR DUTIES/FUNCTIONS/TASKS:
Daily Operations

Ensure that all daily event orders are processed, and fulfilled to client and Bon Appétit expectations.

Work with Events and Catering Manager & staff as required

Schedule event personnel appropriately based upon business needs.

Accommodate last minute orders and add-ons efficiently and courteously.

Consistent and efficient completion of all event paperwork- including schedules, changes, business fluctuations while maintaining a professional, calm and composed demeanor.

Monitors all events and ensures proper delivery and pick up times are met.

Customer Service

Represents company in a courteous, efficient, and friendly manner in all customer and employee interactions

Greets customers courteously, and Interacts with customers in a manner to ensure customer satisfaction

Interact with customers and resolves customer complaints in a friendly and service oriented manner

Reviews and Responds to all customer comments with in 24 hours of submission.

Relays relevant comments from customers directly to supervisors

MINOR DUTIES:
Special Events

Acts as Special Event contact and Sales Person.

Develops specialty events and requests per clients needs, budget and unit guidelines

Plans and executes the operational elements of all specialty events

Is on site for all special events and ensures that they meet all clients

Make sure all events meet Bon Appétit Great Expectations standards.

Marketing and Sales

Maintains Client base while generating new client contacts and facilitating a client referral program

implements programs on campus to solicit new business, tracks participation generated from new marketing.

QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

General Hospitality knowledge

At least two year similar work experience

Ability to interact with diverse and high volume customer base in a friendly and efficient manner.

Ability to operate Web based ordering system, process customer requests, changes to orders, updates and client profiles.

Proficient with word processing and spread sheet applications.

Ability to write professional and efficient emails to clients and customers.

Posses the ability to meet Bon Appétit unit specific uniform standards for this position.

Utilize all Personal Protective Equipment’s per Bon Appétit guidelines.

Ability to work at times with minimal supervision, and accomplish tasks without direct instruction, and problem solve for the best solutions.

CERTIFICATES, LICENSES, REGISTRATIONS:
Must have a valid driver’s license – minimum of Class C (non Commercial Driver License) license and clean motor vehicle record.

PHYSICAL REQUIREMENTS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to:

Stand, talk or hear.

Walk; use hands or fingers, handle, or feel; stoop, kneel, crouch, or crawl; reach with hands and arms.

Regularly lift and/or move up to 25 pounds and may occasionally lift up to 50 pounds.

Push and Pull carts weighing up to 100 pounds

Specific vision abilities required by this job include close vision, color vision, depth perception, and ability to adjust focus.

Must consistently utilize all Personal Protective Equipment per Bon Appétit guidelines.

Must wear a cut resistance glove whenever using a sharp or potentially sharp tool or instrument.

LANGUAGE SKILLS:
Ability to read and comprehend elaborate instructions, event requests, correspondence, and memos written in English

Ability to write simple professional correspondence, through email.

Ability to effectively present information in one-on-one and small group situations to customers, and clients.

Ability to lead small meeting and trainings with employees and other members of the company and cover basic health, safety, culinary and service topics.

ACHIEVING LEADERSHIP IN THE FOODSERVICE INDUSTRY:
Bon Appétit is a diversity growth-oriented organization. Our goal is to improve the quality of work life by using fair and consistent treatment and providing equal growth opportunities for ALL associates. EOE & AA Employer M/F/D/V.

AUTHORITY:
This position supervises numerous (5-10) hourly employees. Both delivery personnel and administrative personnel.