CMA job - Union Hospital - Terre Haute, IN

Collaborates with the nurse or physician to determine nursing needs of the patients.

• Prepares patients for examination and treatment.
  
  


• Provides for patient comfort.
  
  Monitors physiological status.
  
  


• Prepares exam and treatment rooms with necessary instruments.
  
  


• Performs initial screening of patients.
  
  Assists with medical treatment of patients.
  
  Provides emergency first aid measures.
  
  


• Performs Basic Life Support (CPR).
  
  CPR certification required.
  
  


• Uses effective communication skills and interpersonal skills in obtaining information from patients.
  
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Demonstrates knowledge of Clinic policy and procedures as directed by the nurse or physician.

• Uses correct procedures and techniques in providing patient care.
  
  


• Uses appropriate reference material, such as Policy Manual, Procedure Manual, MSDS sheets, etc.
  
  


• Demonstrates knowledge of the use of the equipment needed for rendering direct patient care.
  
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Assists physicians in preparing for minor surgeries and physicals.

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Assists with scheduling of tests and treatments.

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Screens telephone calls for referral to nurse or physician.

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Maintains patient files, records, and other information.

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Provides general information on departmental policies and procedures.

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May call in patients

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prescriptions as directed by physician.

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Participates in professional development activities and maintains professional affiliations.

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Assists new employees in meeting educational needs through instruction, demonstration, and feedback.

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Performs other duties as assigned.

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Shows an understanding of the principles of growth and development over the life span and possesses the ability to assess data reflective of the patient

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s status and interpret appropriate information needed to identify each patient

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s requirements relative to his or her age-specific needs.

CUSTOMER SERVICE STANDARDS

Customer Service (a customer is anyone, internal or external, with whom you come into contact, i.e., co-workers, patients, visitors, etc.)

1)

Attitude

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Promptly responds to customers in a friendly manner, listening carefully and using customer’s name.

Every customer greeted with a smile.

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Is consistently courteous and helpful.

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Is considerate, sensitive and tolerant of all customers and their differences.

2)

Professionalism

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Answers telephone promptly, consistently identifies self and department and returns calls promptly.

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Is responsible for ensuring that all patient, facility and employee information is not compromised.

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Respects privacy of all by eliminating gossip and unprofessional talk.

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Displays a professional appearance at all times, including appropriate dress as defined in employee handbook and wearing visible identification badge at all times.

3)

Commitment

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Welcomes and supports all customers.

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Displays follow through at all times to ensure customer satisfaction.

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Is honest in all interactions

4)

Ownership

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Takes pride in organization as if you own it, speaks positively about the organization and practices safety as a daily work habit.

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Continually seeks new and better ways of doing things.

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Supports and participates in various teams, events and activities provided by the Clinic.

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TRAINING, EXPERIENCE, SKILLS AND ABILITIES NEEDED:

1.

At least one year of CMA experience in a similar setting.

2.

CPR certification required.

3.

Graduation from an accredited program for Medical Assistants.

4.

Skill in establishing and maintaining effective working relationships with patients, medical staff, and the public.

5.

Flexible in work schedule to meet the demands of the department.

PHYSICAL DEMANDS:

While performing the duties of this job, the employee is frequently required to use full range of body motion, including handling and lifting patients, manual and finger dexterity and eye-hand coordination.

The employee is occasionally required to stand, walk, and reach with hands and arms.

The employee is regularly required to talk or hear, and required normal visual acuity. Employee must occasionally lift and/or move items weighing up to 100 pounds.

Requires exposure to bodily fluids.

OSHA Classification I.

TOOLS AND EQUIPMENT:

1.

Nursing and medical equipment

2.

General office equipment; i.e., telephone, photocopier, typewriter, etc.

3.

Computer