Sales & Service Associate - NewWave Communications - Brazil, IN

Under general supervision, responsible to address and resolve customer issues and complaints related to their services and products.

ESSENTIAL JOB DUTIES

Receive inbound calls from customers regarding “trouble” with their products/ services

Ability to up-sell existing and new customers to new products and services

Receive telephone calls from customers to discuss billing questions & service concerns

Converse with customers via email to discuss billing questions & service concerns

Place telephone calls to customers to resolve non- payment of bills

Identify and escalate issues that could place a customer at risk of disconnecting

Assess customer needs and promote cable, high speed internet and phone services to existing and new customers with tact & courtesy

Responsible for communicating appropriate charges for customer as determined at the time of call

Meet or exceed monthly performance metrics:
Consultative Customer Service Sales

Customer Experience Call Handling Skills

Telephone productivity

Work Order Accuracy

Adherence To Schedule

Attendance

Perform other duties as required

MINIMUM QUALIFICATIONS

Ability to adhere to Local, Federal regulations and company policies

Ability to operation office equipment such as fax machine, copier, keyboard, mouse, phone, computer

Ability to communicate with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straight-forward, and professional manner

Ability to track data

Ability to use and understand Billing systems

Ability to work independently and follow directions related to your job with little follow-up by supervisor

Ability to work seated for prolonged periods of time

PREFERRED QUALIFICATIONS

Previous sales experience

Previous call center experience

WORKING CONDITIONS & SAFETY

< 1% – Crawling, Driving

1-33% – Climbing, Crouching, Walking, Reaching, Stairs, Standing, Stooping, Twisting

34-66% – Bending

67-100% – Hearing, Seeing, Sitting

APPLICATION PROCEDURE

Applicants must submit an online application. The online application must include a resume, three professional references, and a cover letter describing your qualifications for the position.

For more information or for assistance in the application or interview process, please contact Audrey Dowling at 573-472-9500 .

EQUAL EMPLOYMENT OPPORTUNITY

Telecommunications Management, LLC d/b/a/ NewWave Communications does not discriminate on the basis of race, color, national origin, sex, genetics, religion, age or disability in employment or the provisions of services and complies with the provisions of the Missouri Human Rights Act.

As an employer, Telecommunications Management, LLC d/b/a/ NewWave Communications prohibits smoking in all places of employment, per the employee handbook.